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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2234 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers recognize the Commuter Series Case's excellent protection and good fit for the Samsung Galaxy S7, frequently praising its ease of use and lightweight design. While some users found the screen protector challenging, many appreciated the case's overall quality and grip. A few mentioned minor inconveniences with the charging port covers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,234 reviews
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox is always as advetised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective case without the extra bulk. Have dropped phone a time or two and have not worried because I know it's well protected. Fairly easy to put on and take off. Phone does not fit in Samsung VR with case on.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Phone Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple case but provides good protection. Case is comprised of two pieces, flexible rubber piece that covers the entire back and sides of the phone and then a hard plastic piece that covers the entire back of the phone and most of the sides. I like that a screen protector is included and that I was able to get it applied with no bubbles (and no swearing). Overall, seems to give good protection without too much bulk. Slides in and out of pockets easily. Looks nice too!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nice compromise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last case was an OtterBox defender model. It was a very protective case with non-slip silicone rubber covering most of the exterior. It has successfully protected my iPhone 4S for years. I did need to replace the silicone after a year. Most would find it bulky. Industrial. This Commuter model places most of the silicone on the interior of the case, making it a bit more slick, but not nearly as bulky. It looks more at home in an office. This means that it might slip out of your hand or pocket more often, but the case appears very protective. It uses a stick-on screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Sleek and strong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is sleek and sophisticated in looks with the strength of an Otterbox. It fits neatly in your pocket and it's smooth design makes it easy to pull out of it. This is a great case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Another great Otterbox product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom's new phone case. Fit great. No drama installing. Protection seems good. Front bezel keeps glass off surfaces when set face down. No significant drops yet to assess true protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Protects the device but bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has the Defender on a prior phone which was very bulky and the outer rubbery case became loose and the lining was peeling away. So for my new phone I switched to the Commuter which has a hard outer case so I'm expecting less problems. Already dropped it a few times and it protected the phone. Wish it came with the screen cover.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there dbchitown,

      We're glad to hear that the Commuter design seems to be working better for you, and we apologize that you're feeling disappointed in the lack of an included screen protector. Historically, our Commuter cases have never had a built-in screen protector, which is why our magnificent engineers designed the Alpha Glass screen protector, which adds a layer of fortified security, and is available to look at by following the link below! If you have any additional questions, please feel welcome to call our amazing Otters at 1-855-688-7269, and they'll be glad to assist!

      https://www.bestbuy.com/site/otterbox-alpha-glass-screen-protector-for-samsung-galaxy-s7-clear/4983223.p?skuId=4983223

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Product for Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product for Cheap. It adds almost no weight or thickness to your phone but protects it from drops. Fits very snug and doesn't interfere with the use of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Otterbox. I had the Otterbox defender and it was big and heavy. Love the commuter series. It is compact and light. Have dropped my phone and it has protected it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection but kind of bulky. The two piece case is simple to install.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Essential for all situations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regardless of the extraordinary wear and tear required for my job, this case takes care of all the spontaneous unavoidables - the sudden slip and drop, or collision that would normally send one back to the shop for minor replacements.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    It's Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never seen a bad Otterbox. It it can handle my wife and her phone, the product is amazing. It looks good, lightweight, and slick. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Does what a case supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBoxes never let me down. It fits great in my hand and it came a screen protector. It's a little hard to get in and out but however you shouldn't have to take it out too many times. All in all a great product at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    As Advertised, protects the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently, I was on a ladder and dropped my phone. As advertised, the phone was protected by the case and there was no damage. I was somewhat surprised because the distance was significant, probably more than eight feet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Streamlined and functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent compromise of protection and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect case for me....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a female I have always stayed away from Otter Box cases, feeling that they were too bulky for me, but the commuter case was a perfect fit for me. The case does not swallow up the phone, yet still provides protect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Charging port

    Rated 3 out of 5 stars

    Protection with a flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found the Otterbox to provide great protection for my Samsung devices. It has kept them safe from scratches & breakage when handled or dropped. Unfortunately however, the rubber piece that covers the charging port puts a great deal of preasure on the USB plug, which over time, damages that port. Because of this, I advise removing the case when charging unless you are using a wireless charger. Otherwise, one may also consider cutting off the piece of rubber that covers the charging port, exposing it, however, alleviating this issue.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great cover, easy to carry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like big bulky covers, since I carry my camera in my pocket. This cover gives great protection, is light weight, and not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection - look for it on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits Galaxy S7 perfect and feels very secure, not slippery like some cases. This cover is slightly larger than the Symmetry one I had before but not bulky. The screen shield that came with it is okay but the edges dont lay flat due to the phone's screen being curved at edges. Trim a little off each edge and it will work better (but not cover the entire screen). Overall a good purchase but I would try to find it on sale or price match and not pay the full retail. Makes it a much better deal.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    solid case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits well, all features work (buttons/charging port cover). Not too bulky, still comfortable in my pocket. I have dropped the phone in the case a couple of times, good protection. Happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great tool for any professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case simply just works. I have the new glass curved screen protector on my S7 and it works perfect with this case. Slides easy in and out of pockets but has enough grip on the sides so you won't drop the phone while viewing. All while providing excellent protection of the phone. Recently I dropped my phone from about 3 feet onto the concrete and the phone landed on the bottom corner of the phone. I was scared to pick it up. Had a small mark on the case but the phone was just fine.

    I would recommend this to a friend
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