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    • Brand Response

      OtterBox Customer Support 

      July 21, 2017

      Hi Mike,

      We are truly sorry that your Galaxy S8+ sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to us at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service team otterbox