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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 415 reviews

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97%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent protection and perfect fit this Commuter Series Case offers for their Samsung Galaxy S9. Many appreciate its ease of use, lightweight design, and the attractive color options available. While some find the price a bit high, the positive feedback on protection and fit outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 415 reviews
  • Pros mentioned:
    Color, Fit, Protection

    Rated 5 out of 5 stars

    Pretty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mint color. Always love Otter Box products. No damage from dropping or water intrusion. Just got a new S9 and I'm confident this case will will live up to its name. Case is not bulky or flimsy. Its a perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has kept the phone safe and in one piece for months now. Looks great, feels great and isn't too bulky. Plain ol black looks sharp. Easy to put on.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the OtterBox Commuter for my last 3 phones, this one included, and they are one of the best on the market. By utilizing a hard shell/soft shell system, they provide a fantastic shock/drop resistant case that actually does it's job. It's definitely not one of those cases that's there just for looks. The case adds a few millimeters to the phone, so it's not overly bulky, and it doesn't block any functionality of the phone (camera, flash, fingerprint, etc.). Great case, and when I go to my next phone (S10???), I'll definitely be getting another one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Takes a licking and keeps on ticking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am happy with my purchase. I have avoided otter box cases for a while because of the cost, but i will say you get what you pay for. I have gone through so many cheap cases that begin to fall apart pretty quickly and their designs make them a pain to take off your phone. Not so with this case! Simple but effective design that has saved my phone from a number of falls already. The beveled edges on the top and bottom keep the screen from scraping across rough surfaces. Overall a great case for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Otter box case. It is not too bulky and it still protects the phone. It has a nice feel to it also. I love the aqua color!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection, not too bulky.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case gives great protection and it isn't too bulky. It has a good feel and it makes the phone not too slippery.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really good case protects the phone real good and it's not to bulky and light with a good grip

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Just what I was looking for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects the edges of the phone without being bulky. Also makes phone easier to hold on to.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    This is the Perfect protector for my Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new cell phone which meant a new protector case. This case has all the protection needed and is not so big and bulky. I am so very pleased with this case. I will always continue to purchase this case each time I have to purchase a new smart phone. Thank you Best Buy for having it in stock and being about to get it to me even in this coronavirus situation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Fits great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and not too bulky. Stays on tight but not difficult to put on.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for your mobile phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Otter Boxes since 2013. These units have definitely protect my mobile phone from damage. They also offer me a better feel while holding the phone. I get the industrial design that goes into devices, however in the real world, protection is paramount for me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    I love this case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Commuter case on my last phone and loved it. So when I purchased a new phone there was no question regarding which case to get. It is not a bulky case, so your phone fits in your pocket nicely. It is also tough. I have dropped my phone from short distances and there is no damage.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Sturdy and slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Commuter case for S9 Samsung Galaxy. Works great! I previously had an S7 with an Otterbox Symmetry case and it worked fine, except that the S7 suffered a crack on bottom of screen due to insufficient protection on the bottom lip near the micro USB port. See, this S9 Commuter case is superior to the S9 Symmetry case. Looking at the S9 Commuter and Symmetry cases side by side out of the box, they appear to be the exact same size. However, this Commuter case has the added benefit of both rubber and hard plastic on the bottom lip near where the ports for headphones and USB cable (type C) are located! Given that my S7 Samsung screen cracked due to the S7 Symmetry case only having rubber (no hard platic) in this very critical spot, I'm very happy with this Commuter case. Also, I should add that this Commuter case is far less bulky than previous S7 and S4 Commuter cases; and the S9 Commuter and Symmetry cases are almost identical. Get this one!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It's Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else is there to say about this phone case? Its super sleek design makes it very comfortable to keep in your pocket. It protects your phone better than most other cases out there. Every now and then you have to take the phone out for cleaning but that's about it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase Otterbox for my phones and I'm never disappointed. My phone has fallen many times and nothing has happened. It is a very slim and compact and easily fits in my pocket. I have small hands and I like that it isn't bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 4 out of 5 stars

    Decent case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely live the color! It's a bit weird when you out it on the phone because it's rubbery and the other parts kind of fold back but once it's on it looks really good. It also has pieces that protect the charging port and headphone jack port so you have to open them up to charge the phone. I haven't dropped it yet *fingers crossed* so I don't know how well it protects the phone hut overall nice case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Worth Having

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband who is in construction. He has dropped his phone and thankfully this case has saved him. It is expensive, but cheaper than a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great fitting case for S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this I my daughter's new S9. I have had good luck with otterbox on other phones protecting from drops so I did not hesitate to buy this for my daughter who tends to have the dropsies. It fits perfectly and she loves the color.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    PERFECT CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box is my go-to for phone cases. It is a perfect fit, feels protective without being too bulky on my Galaxy S9. I have dropped the phone a few times from pocket height and have had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Outstanding Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st OtterBox case and I love it! It fits my S9 perfectly and feels wonderful! I did a lot of research before buying this product, and I am so glad that it is living up to the reviews!

    I would recommend this to a friend
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