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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 342 reviews

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96%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent protection and perfect fit this Commuter Series Hard Shell Case provides for their Samsung Galaxy Note 5. Many appreciate the case's ease of use and the improved grip it offers, while some find the added bulk or weight to be a minor drawback. A few customers commented on the case's design and quality, along with the included screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 342 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't that bulky at all, very slim. Doesn't make the phone that big at all and protects it very well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my new phone and am very happy with this case- slim yet feels very protected.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Sturdy, and effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! It protects my phone and it is not too bulky. I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Solid protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox commuter has effectively protected my galaxy note 5 from damage. My phone has fallen out of my pocket at work a couple of times and was left unscathed. I'm not sure how well the commuter would stand up to a harder surface like asphalt or cement, so if you're super clumsy it's better to invest in the otterbox defender. Only negative feature of the commuter case is the smooth plastic exterior that doesn't feature any texture making it easier to drop or slip. Overall it's solid protection that's worth it if you're just sorta clumsy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the design, not too bulky, but still feels like my device is protected

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and not bulky, yet it adds great protection for the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case fits perfect. Not heavy or bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2nd otter box case. Fits phone perfect and not heavy or bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good Protection, But Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case gives great protection, but is definitely too bulky for my lifestyle. It would be great for many though!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jess,

      Thanks for the feedback! We’re sorry that the Commuter case is a little too bulky for your comfort level. You may be more interested in our Symmetry case. It is our slimmest case and it still offers great protection. Check out the link below for more information on that product. Of course, if you have any OtterBox questions please do not hesitate to call our helpful Otters at 1-855-688-7269.

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-note-5-cell-phones-blue/4549800.p?id=1219765892320&skuId=4549800

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great styling, compact protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good design, good quality, great value, strong protection

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits device perfectly and not too much bulkier than phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Survives anything!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work construction. I use lots of equipement and climb up and down on ladders and scaffolding all day. I keep my note5 in here and keep it in my bags. Never a scratch to my phone. Dropped from extreme heights, plunged into concrete and water and it survives! Used the same one on my note3 for about 3 years - never a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this case not bulky. But has great protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Perfect case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had other Otterbox cases that were bulky. This is slimline and hard. Protects phone well. Would like to have a clip to attach to it though. This case also makes it easy to hold when you text.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good case to keep phone safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has kept my phone safe through drops and falls without being too bulky to carry in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my fist phone with a so called double protection, cheaper version, and it broke instantly. I work in construction, inspecting, so the chances of dropping the phone are likely to happen more often. I have dropped my phone a few times with the Otterbox and it has not been damaged at all.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every case I had was an otter box and I have dropped my phone on the concrete lots of times and it saved my phone every time..I don't always buy insurance on my products. otter boxes saved me from having to buy a new phone..I love buying my products at bestbuy ..love my bestbuy reward points

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nice protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually purchased this after I took back the Defender Series Case which was very bulky and I didn't like the plastic cover on that case because it did interfere with the use of my phone I would recommend this one but if you do get this one get the invisishield glass with it

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Case Considering Phone Size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's one of the most important aspects of purchasing an oversized phone, but the satisfaction of knowing I capture every remaining inch of pocket space with an equally large case!Otter box commuter series is up to the task perfectly. The defender is just trying to show off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    A tank should have so much protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very well built and great fitting case. It is an Otterbox, after all. I have no doubt that it will protect my rather expensive phone, if the day ever comes. It also slides into and out of my front pant pockets surprisingly well. Thanks guys and gals.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very tough on phones and require a protective case thats equally tough. The otter box case is like a bullet proof vest for my phone. Trying to convince my wife to get one for her phone as well, which she has already broken.

    I would recommend this to a friend
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