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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 874 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the great protection and perfect fit that the Commuter Series Hard Shell provides for the Samsung Galaxy S23 Ultra, as well as the vivid camera quality it enables. Users appreciate the case's ease of use and good grip. Some find the case a bit bulky and dislike the charging port cover, while others note the need for a separate screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 874 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    ONE OF KIND

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me tell y'all something today is Jan 19th 2024 and I went to heb got in my car. I was on my phone,then noticed my Bluetooth disconnected from my phone..i started patting my self down and realized my phone was not on me. I go back to my parking spot and i see s man outside his suv and smoothest lady pointing to the ground with concern..I asked was there a phone there. She said yes and I said it's mine..Otterbox is the truth only thing I see was some tires mark, now my screen protector is damaged and they will get a review next because my phone is still in pre-parking lot condition..TYJ and otterbox+screen protector!! Lol!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Commuter reigns king as the #1 smartphone case!

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box continues to shine with the Commuter case! Having a dual layered case is extremely advantageous to the user because it provides two layers of protection while only feeling like one body! The great thing about the Commuter is that it feels sturdy, it’s not as bulky as the Defender Pro and Defender Pro XT, and it looks stylish! (even if it’s just black). I also decided to add a pop socket on the back, and it works great! I have had a few drops since I got the case with my 23 ultra, but I haven’t even seen a scratch on the case itself! The Commuter is the best case on the market for price and protection, and it simply blows its competitors like Speck, Apple, and UAG straight out of the water. There’s a reason Otter Box is the #1 phone case brand!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for the price. Excellent protection. Comfortable to hold. Still slim enough to fit in your pocket!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful phone. I am hapoy in every way with how it was advertised and how it relatively performs in comparison! Takes great photos, videos, and is amazing in just about every other feature from the stylus pen writing capabilities to the crisp screen resolution, to the fluid switching between tabs in browser. The phone is fast, the weight is perfect, and it is perfect for my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    OtterBox always the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is nice and well made. Has rubber sides that you can easily grip on to with your fingers. Sticky part of my pop socket holds on perfectly to the back of this case. Good protector.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loyal Customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as protection for the price, as long as I can get it on sale, I've always been a fan of the commuter case series. Not too bulky with a nice weight and feel to it. The issues I've ever experienced with this line is that they warp terribly and the flap that covers the charge port always breaks off. I've just reached three months with this case, removed the phone once and it's warped on the side, so it won't sit flush up against the phone on that one side (Can be seen in photo). Other than those two things I would recommend this as long as there's a sale for it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The Best Otterbox for Galaxy S23 Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best cover for my Galaxy S23 Ultra, its very comfortable and thin to be an Otterbox without losing the protection and resistance of those protectors, the best design they could make.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Most reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. Otterbox never fails when it comes to protection and its sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox win.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always loved The Commuter series. Not too bulky, but protection thats both elegant and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox s23 plus case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim. Doesnt make the phone look too bulky. but it still protects well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong as an OX

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged, rugged, rugged.... yet sleek... is a tad slippery at times, and the rubber grip is not where you would think it would be (would have been better if it was just a tad lower).. but over all very strong , dropped a few times and my note 23 ultra is still mint!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very rugged and durable. Well worth the investment. Have dropped on several occasions since purchase. No damages to report to the phone or the case itself. Picture after about 1 month of use. As mentioned several drops no damages.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heavy duty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one was defective and a inconvenience to return, product should've been inspected before shipping. Had to repurchase and wait but finally received a great case, very durable. Otterbox is my go to for durability.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Works fine.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely. Sometimes I notice a corner of the phone slipped out though and not sure if that is a user error or if it just happens.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case that protects well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always had a Commuter case on every smart phone I've owned. They make a good product that performs well, No broken phones here.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Commuter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and grippy, offering better protection than most witgout being too bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My go-to case!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Comuter series cases have always been my protection of choice. Thin/sleek look, while also providing great protection for my phone against drops, knocks, bumps, skips, you name it. The only thing that can be bothersome at times is if you want to take the case off quickly and put it back on, it is not the easiest to unassemble/reassemble, in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    s23 ultra otterbox case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case it took best buy forever to get at my pick up location feels sturdy good value

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Great phone case

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case in my opinion I buy this case for every phone I buy and the company has great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S23 OUTTERBOX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This outterbox protector works great, very durable. That's why I love it

    I would recommend this to a friend
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