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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 16 reviews

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81%
would recommend
to a friend

Customers are saying

Customers appreciate the Commuter Wallet Back Cover's protective qualities, with many noting its ability to safeguard their Apple iPhone 5 and 5s from damage. The convenient storage compartment for cards and cash is also a frequently praised feature. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this case initially but it gets dirty fast due to being white and is hard to get clean. I also had a hard time with how thick it was with the wallet part. I liked the functionality of the wallet but it was too bulky for me. I ended up giving it to my mother who uses it. Definitely protects the phone. Dropped it multiple times and no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Okay Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case a month ago, and the next day, I returned it. The case does a good job protecting and all, but it's just too bulky. I can find other cases out there that are not as bulky, cost the same amount, and still protect well! Moreover, the wallet is not a great addition - it's too difficult to open. Above all, however, what really irks me is that once this case is on my phone, it's nearly IMPOSSIBLE to remove it! I had to spend 10 minutes just to remove it! I would not recommend this case, because its bulky, impossible to remove, and aesthetically unpleasing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi ChicBayernMeister,

      We are sorry that the Commuter Wallet did not work out for you. We will certainly pass on your feedback to our quality and design teams. If you ever have any OtterBox questions please do not hesitate to give us a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was mostly concerned about dropping my phone and breaking the glass. The case is pretty tough and there is raised lip around the front face that protects the glass from direct impact.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Practical But Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made the iPhone SE easier to hold by adding bulk to it. Holds three cards nicely and securely. Taking cards out and putting them back isn't hard. Easy to install or remove. Protects phone well as I've dropped the phone a few times while in the case.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Can't beat otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Love the back compartment for storing license and bank card. Can leave wallet at home! Grab your phone and go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bulky but functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is bulky and I'll probably replace soon. As I wanted a otterbox to protect my phone. This one add weight due to the wallet. If you don't mind then you'll be fine. Ill keep this one for when I run errands. The cases fits 3 - $100 bills & my drivers license well.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    the best phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this otter box cover. It has a storage compartment that allows me to carry my drivers license and a credit card. There is also room to carry one bill like a $20. It allows me the freedom to just have my phone and leave my purse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wallet case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one before, this is a replacement basically- I absolutely love not having an additional wallet, and these are cheap too! Otter box is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my phone which I have dropped several times with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Iphone 5S Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and fits perfect, great protection, excellent cost.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it's thick, gives phone more protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great! Love the wallet back so I don't have to carry so much stuff if I'm running in a store.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Incorrect Description on Best Buy's Site

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's product description clearly states that this case comes with screen protection, but screen protection is NOT included. I'm sure this case does a decent job at protecting your phone, and that's the only reason I'm not rating it 1 star. The case itself is very bulky and unattractive. With enough room for only two credit cards, I never thought the case would be so thick. If this protector had come with decent screen protection, I might've overlooked the thickness, but it's not included. Due to Best Buy's misleading product description, this case is being returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME ADD ON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing adds functions to your iphone that no silly app can ever try to copy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super sturdy and I like that it has the capacity to hold two cards

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 1 out of 5 stars

    Great Idea Bad Execution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the idea of having a storage area for emergency cash on my phone. Unfortunately this one isn't it. The rubber part of the case fits too tight causing the power button to be constantly depressed and causing the screen to stay illuminated. I also contacted Otter Box about the fact that best buy list the product as coming with a screen protector which it does not.When I called Otter Box to see about the screen protector I was told Otter Box has discontinued this case and I can understand why. Hopefully another manufacturer will pick up a great idea and make a case that actually fits the phone and does what it promises.

    No, I would not recommend this to a friend
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