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Customer reviews

Rating 4.8 out of 5 stars with 1921 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers consistently note the Defender Series Case offers excellent protection and a convenient built-in stand. Many appreciate the case's snug fit and ease of use, although some find it a bit bulky. A few customers mention the price point as a potential drawback, and while the case is not waterproof, its protective qualities are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 1,921 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great IPAD Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the time I put it on mt IPAD I felt that my purchase was well worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Stand

    Rated 5 out of 5 stars

    Don't Risk It, Protect It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case built to protect your iPad from the toughest conditions. Certainly don't go throw it off a building or anything...but if you are worried about drops, worry no more!! It also can be used as a stand to watch movies in bed. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    this is for my 3-year old kid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too heavy or bulky for the protection it provides for the iPad from a 3--year old. I got it on sale so price was reasonable and have been using it with no issue after many step on and thrown around.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Love this case - protects and is easy to put on

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Otterbox case, I use it every day with my ipad. It's easy to put on and has protected my ipad from many drops and bumps over the years.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed feelings

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying that the case itself is great. It has a very solid, confidence inspiring feel to it, and I have always used Ottorbox for my IPhones. The problem for me, and main reason that I will be returning it today, is the stand. It is very, clunky, and awkward, and at times while using it, the IPad will slip out from the bottom when typing, or moving it around. I have used it for four days, and have had enough of it already. I may try the Symetry series case, as I have become accustomed to the folio type case from my mini. I hate to rate any Ottorbox product so low, because, they have always served me well, and I'll reiterate that the case itself is great...just hate the stand.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi John,

      Thanks for your honest feedback. We are sorry that the shield stand did not work out for you. That’s strange that the iPad would slip out of that stand as this is not typical. We understand why you have returned this case but want to assure you that we would have replaced that part for you through the warranty if you wanted to go that route. If you have any questions please feel free to call our friendly Otters at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for protecting iPad. Excellent drop protection. Only downsides: it's bulky and heavy, and you need to open to clean out dust and debris from time to time.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi ckuno,

      Thanks for your feedback! We are sorry that the Defender case is a bit too bulky for your comfort level. Perhaps the Profile or Symmetry series case would be a better fit as they are both slimmer than the Defender and offer great protection. Check out the links below for more information on those OtterBox cases.

      http://www.bestbuy.com/site/otterbox-profile-series-case-for-apple-ipad-air-2-black-gray/4846103.p?skuId=4846103

      http://www.bestbuy.com/site/otterbox-symmetry-series-folio-case-for-apple-ipad-air-2-black/5457056.p?skuId=5457056

      Of course, if you have any questions please feel free to give our helpful Otters a call at 1-855-688-7269.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love OtterBox items, they have always worked for me to help kee pmy stuff from breaking. It also makes it easier to get things fixed and also have peace of mind. Always get protections when buying expensive items, it is just smart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bacon Saving

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Otterbox Defender Series Case for a Apple iPad 2 Air provided by my employer. The first was run over by two cars at approximately 40mph. Case was trashed but the iPad survived without a scratch!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case if you want good protection on your iPad. Was pleased it did not have magnets on the case to wake it up like the iPad 4 defender case has. Keeps the device light while maintaining protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    may be an isolated incident, not sure but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otterbox products...so much so that I left my iPad Pro boxed till I was able to purchase a case...unfortunately I have to move the silicone and pull the upper corner apart every time I have to power off or place the pro to sleep...every time... not sure what is going on with piece that should press down on the sleep/wake button...it's pretty frustrating to say the least...I would still recommend otterbox products to my friends as I've had plenty devices protected by their products (you'll be amazed how clumsy and heavy handed my family can be)...this is the first issue I'm experienced in years.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi ahabba,

      Thanks for being a fan of our products over the years! We’re sorry that this Defender case is giving you trouble turning the iPad off. We completely get why that would be frustrating and we absolutely want to resolve this unusual dilemma as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement lined up!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has been excellent for my 7 year old son. Extremely sturdy and well made. Otterbox is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Ipad air

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses his air everyday at school and I feel very safe with him carrying it in the Otterbox.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen cracked after being dropped from 3 feet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure if the product needs more material between the plastic and the device, but after falling 3 feet onto concrete I now have a cracked screen on my less than 2 week old iPad, I feel like the case did little to nothing to protect my device. I've been an Otterbox user since the iPhone 3GS and have always purchased and recommended the product until this incident, I called the 855 number and was hung up on when I told them that I wasn't happy that they weren't able to do anything for me after I explained what happened. It seems that "Rugged Protection" and "Protects against drops" are a bit misleading advertisement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps my iPad safe from drops and from a 3 year old .. Can't ask for more :)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case it great to store it in when not in use. Protects it well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for Ipad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, durable, good cost! And doesn't have flip cover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ia a great case, I used it for my 8yr old wonderful so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    durable cover/case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works well on the warehouse floor, where supervisors spend a lot of time working with the iPads in a production environment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought one for me and one for my wife

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome case. It also fits into my iPad holder so that I can record my educational videos.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great if you never take it off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the biggest pain to get it apart and to get the iPad in. This is one that you only want to buy if you plan to never remove it. It broke when I tried to get the iPad out.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi angiO,

      We’re sorry that the Defender was a bit of a challenge to remove and that it broke during the process. Have no fear because our warranty is here to save the day! Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement going for you.

      Below is a link that will take you to a video that will show you the best way to install and remove the Defender case.

      https://www.youtube.com/watch?v=pAwKdeo02v0

      Best,
      OtterBox Customer Service Team otterbox

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