Customer Ratings & Reviews
- Model:
- 17-12977
- SKU:
- 1712977
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 5.0 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's protective qualities and the functionality of its stand. Many appreciate the case's ease of use and how well it fits the iPad Air, although some find it bulky and heavy. A few users expressed concerns about the screen protector and the price point. While some had issues with the volume button alignment, the overall feedback highlights the case's robust protection.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Poor function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat difficult to put on I-pad , although good protection. Standing element is a joke. Replaced it the next week.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Saanpa,
We apologize that this Defender series doesn't seem to "stand" apart from the crowd! What exactly happened with the shield stand that resulted in a replacement? We would love to take a closer look to see if we can help, so please feel free to call our Otter detectives at 1-855-688-7269. They'll gladly see what they can do to get you back to maximum protection!
Sincerely,
OtterBox Customer Service Team
Otterbox defender cases are great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox defender cases are the best available for my iPad. Unfortunately, I had to return it because they do not have a case that fits the newest 2017 iPad.
No, I would not recommend this to a friendIPAD CASE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT was good for the first year, but one fall onto carpet and the case cracked. Was shocked actually that the case and ipad broke with this case on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi staticshock,
We are truly sorry that your iPad Air sustained an injury. We realize just how frustrating a damaged device can be and completely understand your disappointment. Protecting your iPad is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your device is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours was compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
Hate it does not fit IPad Air 2 box lies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I never wasted coupons on this ugly piece of junk! It took two guys at store just to get on and it doesn't match buttons for sound and fingerprint wish I saved my coupons for something else Otter Sucks Big TIme!!!!!!! Buy Life Proof it's cover for iPhone 5 would not with defective adapter let you listen to music without opening the case to plug earphones in but was way better a case ! This is junk! It doesn't fit well it doesn't clean! Iit actually let dirt in I can't get the lousy thing off to clean dirt it let inside on screen and doesn't protect ! Obviously Save up and get lLfe Proof its way worth it!!!!!!!!!!!!! Not this Lousy Dity piece of junk it fails in every way! To protect to clean all you can think of how else did it let dirt inside case supposed to protect from it huh? Going to get a Life Proof Case get some friends to get this piece of junk I can't budge off! Clean my brand new IPad Air2 and get it in a Life Proof Case ASAP! I don't want this new baby damaged by piece of junk lying box case!,!!!!!!!!! If you are smart and want your expensive electronics to last BUY LIFE PROOF ITS WORTH IT!!!!!!!!!!!!! OTTER HAS TOTALLY FAILED LOUSY PIECE OF JUNK NO WONDER IT WAS SO CHAEP!! YOU GET WHAT YOU PAY FOR OTTER SUCKS!!!!! BUY LIFE PROOF!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendDora not fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my sons iPad and the volume buttons do not align with the ones on the iPad.
No, I would not recommend this to a friendPoor fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I grabbed this case to fit a new iPad gen 5 at the advice of the apple guy . He said it would fit perfectly but that was nothing but total garbage . The volume buttons are in the wrong spot to work . If you don't mind using the volume buttons and just use the volume control from the digital part the case works fine
No, I would not recommend this to a friendA great case for typical use!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good case for a typical person but it wasn’t strong enough for my autistic kids.
No, I would not recommend this to a friendOdd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is good but the camera on the back doesn't line up. Looks to be one series back from the newest model.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
The camera is not lining up on the back of this Defender? This is indeed very odd! We certainly want to get to the bottom of this mystery as our cases are designed to fit their device flawlessly. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if the guy gave us the wrong one but I can’t turn the volume up and down on this thing..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jajamom22,
Uh oh, this certainly doesn't sound like the smooth, functional interaction that we normally see from the iPad Air Defender! Are the volume buttons completely misaligned? If so, your guess might be accurate, and you might have the wrong case for that device. Our Otter detectives would be more than happy to help and take a closer look, so please feel free to call them at 1-855-688-7269. They'll solve this mystery and send you on your way towards the maximum protection that you deserve!
Cheers,
OtterBox Customer Service Team
Hard to figure out!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too difficult to undo from packaging and unassemble to put my iPad in. The sales lady even had a hard time.
No, I would not recommend this to a friend- Pros mentioned:Protection
Love otterbox but not this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always been a loyal otterbox customer but they really missed the mark here... The volume buttons on the side are not in the correct spot at all for the iPad Air. The up button lowers the volume. The down volume button doesn't even cover a button. Other than that the case is fine.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dward,
Thanks for being a fan of our cases! We are sorry that the volume buttons on this Defender case for your iPad Air are not lining up correctly. This is very odd as our cases are designed to fit their device seamlessly. We would like to get to the bottom of this mystery and get things back on track. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very difficult to dismantle and when you do , not easy to put back together
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there,
We're sorry to hear you are experiencing some issues with the Defender. We have attached an install guide that may help. Feel free to give us a call at 1-855-688-7269 with any questions.
https://www.youtube.com/watch?v=dKKpExk6o3E
Sincerely,
OtterBox Customer Service Team
Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit the side on the volume buttons of the new air. Otherwise it's great!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Megs,
We are sorry that this Defender case is not fitting your iPad Air as well as it should. We assure you that this is not at all typical and we absolutely want to sort out this unfortunate predicament as soon as possible.
Please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Looks tough but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case to protect my aons ipad, well since September this is the 2nd display i am replcing. First time it fell on its side and cracked the screen in the corner, second time fell face down and shattered the whole screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Sergio,
We're truly sorry to see that you've had such bad luck with the iPad Air Defender series. We do test our products extensively to ensure peak levels of device protection, but unfortunately, every drop or fall is subject to a number of different dynamics and angles, some of which are simply beyond our control. We are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products. Although our warranty does not extend to the Apple device itself, we would still like to offer you a new OtterBox to ease the sting, even if just a little. If this sounds like a viable option, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be happy to help.
Sincerely,
OtterBox Customer Service Team
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my dad and he hated the case! there are better case out there
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey LEDs,
Sorry to hear that your dad didn’t dig on the OtterBox Defender for his iPad Air. Anything specifically that brought the hating on? We’d love to try and turn things around for him if we can. Just have him give us a call at 1-855-688-7269, and we’ll see what can be done.
Cheers,
OtterBox Customer Service Team
doesn't fit the ipad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not fit the I pad 2 I have so I will be returning this item
I would recommend this to a friend- Cons mentioned:Volume buttons
Case is not compatible with the iPad Air 2.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defender cases are superb, but this case is made for the iPad Air only. The volume buttons are not in the proper position for the iPad Air 2.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dennis,
We’re sorry if there was any confusion about the differences between that iPad Air and the iPad Air 2 Defender cases. True, the iPad Air case will not fit the iPad Air 2 correctly. Below is a link that will take you to the Defender for the iPad Air 2.
http://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-ipad-air-2-black/2102072.p?id=1219528553870&skuId=2102072
Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-419-7417. We are happy to help!
Best,
OtterBox Customer Service Team
Terrible fit!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cover size is off by about 1 mm. Volume button become unavailable and can't be used while cover is on. Finger scanner imposible to use while over is on. On top of all Best buy would not accept the return for a full refund. Had to escalate issue with credit card company.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Andreia,
We are truly sorry that this Defender case is not fitting your iPad Air as well as it should. This is strange as our cases are designed to work seamlessly with their device.
We certainly want to get more details so that we can get to the bottom of this unusual mystery. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
What a hassle to put the ipad in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice once I put my ipad in but what hassle
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Bulk
Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Otterbox. They make a great case. While they might be a bit bulky and not as aesthetically pleasing as some cases there's is one of the safest cases out there for drops and spills. They have saved my butt a few times. Bottom line - If you want protection this is the case for you.
I would recommend this to a friend