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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5244 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 5,244 reviews
  • Rated 5 out of 5 stars

    PERFECT!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox Defender is the perfect protection for my iPhone. It provides front screen protection with a durable clear plastic face, rear protection case, and a rubber edge protection that juts out from the front face so that if phone falls, the rubber absorbs the impact while the clear plastic protects the delicate screen. The case also comes with a durable swivvel belt clip which I find a must for easy carry access. The OtterBox is strong yet not so bulky. It actually looks like it's part of the phone which is pretty cool. This is my second one I received as a gift. The first one is now my backup - not bad!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Indestructible, well maybe!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely would never walk out of the store without putting an OtterBox on a phone. The only issue I have with the design of the one for the 5s is; dust gets in between the phone and screen at the bottom of the screen at the "On Button", as you can see from the photo. Still, even with this, the level of protection is superior.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Durable and user friendly case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPhone case protects the phone and still makes it easy to use the functions, including accessing the charging port. I can sit on it and it does not break.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Feel safer with it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't be without the Otter Box! My s5 iPhone is slippery and thin and I'm afraid that I will drop it and break it....but with the Otter Box, it is easy to grip, the phone is protected and I don't have to worry about it. I'd be nervous without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for my iPhone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can very highly recommend this product for protecting you expensive iPhone. My Otter Box was installed by Best Buy same day I purchased my iPhone SE. in 1 year and 9 months it seems like I have dropped my iPhone SE a million times, mostly onto my concrete driveway getting in and out of my vehicle since I usually have too much stuff in my hands. This Otter Box keeps on protecting my iPhone. GREAT BUY

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    One of the best items out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend needed a new case for her IPhone, I pick up the otter box and it was the best purchase for her phone. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Darling and Durable Case for my i-Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an expensive i-Phone cover at a phone store but I had to remove the cover to use the earbuds. I went to Best Buy to purchase a new cover and spoke to one of my favorite sales associates. She not only helped me choose the OtterBox phone cover but also gave me a tutorial. Technology has become less frustrating because of the individualized help I receive at Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It is a great case for all phones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is a great case that protects my phone from all different situations.

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always buy otter box cases , very durable and protect my phone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for my iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I alway bought outter box products. Great quality for reasonable price. Other brand cases cost up to 100% more for the same quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gaming pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming pc smooth running and quiet. Only thing I give one star lower is the case looks really cool but is a little cheap quality but that is the only thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case for any activity, no water resistant

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it a lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like to buy online and pick up at store Best Buy in Miami Beach

    No, I would not recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    The iPhone case seems very good, belt holder broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy refuses to swap broke two week old product for new one. last purchase I guess I'll make. Trying to get ahold of Otter has been a problem. Meanwhile a $60 product only deserves a one star for breaking in 2nd week. The design of bending plastic to release iPhone out of holder was not well thought out. I could barley push it open to release phone. Then during 2nd week it snapped off so doesn't hold phone. Just buy the case model and probably be okay.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case because it protects my phone wholely without and panic.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Price, Protection
    Cons mentioned:
    Design

    Rated 5 out of 5 stars

    It is a durable case;outstanding protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for the price. Highly recommend. This is my second Otterbox that I have owned and it leaves my phone still looking brand new when the case is removed. The only downside I can say there is is the fact that they of not come in very stylish designs.

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    Best Insurance policy for your phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Otterbox cases plus a few others but this case is great. I have to say this new design they tried for the Iphone 5 is 10x better than the former case for the 4 and 4s, the silicone or rubber they use is way more durable, doesn't stretch over time and feels a lot better in the hand. I really can't find anything bad to say about this even when I try to think of them, maybe that dust manages to get under the protector BUT I've experienced this in every case. I will say the 2 best cases for an Iphone are the Otterbox Defender or the Ballistic case. Both are extremely durable and have dropped them many of time with no problems whatsoever with the cases or phone. You can get the insurance policy for 9.99 with a 200 deductable... or you can buy a 30-60 dollar case and not worry about any of that. It gets my 2 thumbs up.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Price, Screen protector

    Rated 5 out of 5 stars

    Great Case for the Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of spending $80 a pop for LifeProof cases that kept falling apart, so decided to "downgrade" to the Otterbox Defender case for my iPhone 5S. At less than half the price, I must say I haven't been disappointed in the least. This is a sturdy case with a good built-in screen protector that does a great job of protecting my phone from damage. The only advantage to the LifeProof case is that it's water-proof, which is important to me since I have a pool and my phone has been accidentally submerged in it. But if I'm in the least bit careful, this won't be an issue. I realize that Otterbox owns LifeProof, btw, but that did not factor into my decision.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By no means is this a thin or sleek case but it protects the phone and has a belt clip. My phone is still in perfect condition under my case and that is a minor miracle considering how much I use it... and occasionally drop it. This is my 4th Otterbox Defender case, and the second for this phone; considering the abuse they have absorbed while protecting my phones I plan to continue with this tried and true option. My only real complaints are about the thick bezel (it makes it hard to use the "swipe from bottom" actions on the phone) and the stupidly sharp tab on the belt clip (I removed mine). As noted in the description and pictures, this model covers the home button so it will fit a 5S but the fingerprint reader is covered.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Durable, Protection

    Rated 5 out of 5 stars

    great defense against dirt and damage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reliable defense against dirt and damage the 24 hours a day , i can go with my phone using that case everywhere i want to i can hold it with my hand or hang with him in my pocket when it falls i dont worry about my phone getting ruined because when i pick it up its like nothing happens because its protective , strong and very hard to get ruined another reason i buy these case its because i loved the color i consider Its a flawless color for a wonderfull case i would recomend this type of case to everyone and let them know their phone can be safe as long as it haves that case on

    I would recommend this to a friend