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Customer Ratings & Reviews

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    • Brand Response

      OtterBox Customer Support 

      October 28, 2015

      Hi Mhmc46,

      We're very sorry that you had such difficulty with the Touch ID function of your device while using the OtterBox Defender. We actually did extensive testing for this feature when the iPhone 5s was released and even revamped the case to make certain that it wouldn't interfere with the technology. It's unclear if somehow you received the original case, or if perhaps you upgraded from an iPhone 5 to a 5s but still used the original case, but bottom line is that we can definitely help get you into an OtterBox that will both protect and allow you to enjoy all the great features of your iPhone. Feel free to give us a call at 1-588-688-7269, and we'll be glad to help!

      Best,
      OtterBox Customer Service Team otterbox