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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4495 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the Defender Series Case's excellent protection and secure fit for their iPhones. Positive feedback also highlights its ease of use and the inclusion of a screen protector. However, some users find the case bulky. While not explicitly waterproof, the case's protective qualities are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 4,495 reviews
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my grandson! Durable, practical, functional and cool!! I wouldn't buy a phone without purchasing the Otter box case, I've had one on my IPhone for years!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    It does protect your phone, But!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protects your phone very well. The only thing I did not like is you have to keep your phone screen cleaned which is about once a month. If you do not keep it clean or the dust out from under the screen then it stops working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cover your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome. It's durable and still very usable. The phone is big to start with and this case doesn't help that. But for people with larger hands it works just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Phone Protector

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was second defender. When I sold my phone, it was in perfect condition. In spite of being dropped on a regular.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best case ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never purchase a new phone without buying a defender case no matter how many time I drop my phone I have never cracked the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender series is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defender series is the best! Protects my phone from all the dropping that I do. Not a crack on my phone, since having th defender! Love the variety of colors too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don't like about this case is that it has no protection where the speaker for my ear is. It is completely open to water dirt dust etc. my fiancé just ordered a life proof fre case and it offers ALL around protection. I will be purchasing one of those in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box Defender is the perfect phone case for someone like me. I am brutal on my phone. It goes everywhere I go even on job sites where I drop it all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Defender on my iPhone 5 so when the company up-graded me to an iPhone 6 Plus, it was the only choice. I'm hard on phones and the defender is the best choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used different cases, and this is one of the best designs I have seen. Definitely a must-have for the person always on the go, and active outdoors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Looking and sturdy Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my I-Phone Case! The color is bright and cheery! More importantly the case is sturdy and has kept my phone safe even after I've dropped it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very sturdy and protects the phone from being damaged when dropped. Only downside is it makes the phone very thick and hard to fit in pant pockets.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is well made and looks good but I returned it. Made my phone feel to bulky. But big problem was the bottom of case made it hard for me to pull up my bottom swipe menu. Also didnt like the feel of the screen protector

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi sman660,

      That’s a bummer that the Defender did not work out for you. You may be more interested in our Commuter or Symmetry cases. They are both slimmer than the Defender and still offer great protection. Check out the links below for more information on those cases. If you ever have any OtterBox questions please do not hesitate to contact our helpful Otters at 1-855-688-7269.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-6-plus-and-6s-plus-black/8851479.p?id=1219371616457&skuId=8851479

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-6-plus-and-6s-plus-black/4473701.p?id=1219751156687&skuId=4473701

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heard from a couple of friends about this item after i dropped my phone for third time and broke the screen , I wish they would have told me about it before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought to keep from having to replace a replaced phone. Great idea as she dropped the phone with the box in shortly after it was put on. No phone damage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only case I'd ever use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox defender is the only case I'd ever consider. Strong and durable. Tough enough to withstand anything. Definitely worth the extra money for any electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travel internationally for work and love this case. It goes through a lot of wear & tear and it keeps my phone in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had someone step on her phone and crack the screen. Putting the otterbox on there made it so she could use the phone and not do more damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box lives up to its expectations!! It’s been dropped several times from heights of 10+ feet and phone hasn’t been damaged at all!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Otterbox case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an okay case but with my iPhone it screws up the sound and callers tell me I'm yelling but I can't hear them either. Otterbox defender case is excellent with the protection but hearing your calls is another story.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi aye07,

      We’re sorry that this Defender is somehow interfering with the audio on your phone calls. We fully understand why that would be frustrating and we assure you that this is not at all normal. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get to the bottom of this dilemma. If needed, we can certainly get a warranty replacement case set up.

      Happy Holidays,
      OtterBox Customer Service Team otterbox

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