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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4495 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the Defender Series Case's excellent protection and secure fit for their iPhones. Positive feedback also highlights its ease of use and the inclusion of a screen protector. However, some users find the case bulky. While not explicitly waterproof, the case's protective qualities are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 4,495 reviews
  • Rated 4 out of 5 stars

    I like it cause the phone looks bigger and great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it cause it makes my phone looks bigger and cool too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A. It bulky but it does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wish it were thinner with the same strength &!power

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must-have accessory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product, looks good and performs very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    can't hear nothing and it's heavy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    otter boxes are overkill. in one way, they help prevent your device from getting damaged-which is awesome! but you can't hear phone calls and can't fit your phone in your pocket.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're not excited about your Defender Series case. Those audio issues should be easily resolved by removing and reinstalling your case. This will help to ensure the microphone and case are lined up properly. If that doesn't help, give us a ring at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Phone saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 30 yr old daughter and she loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Great case for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone great but the weird film over the home button makes it difficult for my phone to recognize my fingerprint to be able to unlock the phone without having to put the password in every time...

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Kmh,

      Thanks for your feedback! Although we are glad that this Defender case is doing its job by taking care of your iPhone, we’re sorry that it is interfering with the Touch ID function. This is not normal and we definitely want to help.

      We suggest that you enter the fingerprints into the iPhone with the case on for the best results. If you have already done this or this does not help please give our friendly Otters a call and we will be happy to get a warranty replacement lined up. We can be reached at 1-855-688-7269 and we’re eager to assist!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They price matched this awesome product. It works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent product, does what it says it'll do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great selection of cases found the ones we wanted.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very residual to drops and keeping your phone like new

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great solo gimal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review on everything I have bought was good!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's an Otterbox so...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted a case with a clip for his belt so we got the otterbox. I like otterboxes but not this exact version it's too big. Given more time I would've ordered a different one online but overall he's happy with it. That's what matters.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Katg,

      We’re glad that the Defender is working out for the most part and that overall your husband likes it. We are sorry that it is a bit too big for your comfort level. If you or your husband ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Good but with downfall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It secures the phone but unable to silence or unsilence the cellphone and needs to remove the clip at the bottom or below the home button to be able to talk with anyone on the other line otherwise they will not be able to hear you.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sturdy, but holster spins too freely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always appreciated the sturdiness of Otterbox cases. But the holster clip on this product could use a little less built-in WD40. The case spins a bit too freely on the clip and won't maintain it's intended position on my belt.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi VFR702,

      That is strange that this belt clip holster is not maintaining its position. We are sorry that this is happening and we absolutely want to help out with this abnormal problem. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to replace that through our warranty.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Good.....but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has saved my phone at least a dozen times. Negative is that the rubber protective cover loses elasticity over a period of time. Best Buy or other retailers require that you replace the entire unit at full retail.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Not to happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is good for drops or falling. The issue I have is I'm a carpenter and on the first day before lunch there were large peaces of debris inside the face of the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Angelus,

      Although we are glad that the Defender is taking care of your iPhone 6 Plus when it comes to drops we are concerned about the debris infiltration. We are sorry that this is happening and we definitely want to get to the bottom of this unusual problem. Please give our helpful Otters a call at 1-855-419-7417, and we will be happy to get a new warranty replacement case set up for you!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Quality case but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otter Box Defender cases. I feel secure with this case to protect my phone. The color is beautiful HOWEVER, the teal color gets dirty very quickly! I would recommend a darker color.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Nassirah,

      That’s great that this Defender is doing its job and taking care of your iPhone, we’re sorry that it is getting a tad dirty though. This is understandably disappointing and we definitely want to help out! We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).

      If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Bulk

    Rated 2 out of 5 stars

    Hard to detach from phone, bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to remove phone. Very bulky. The one is in face plastic is wuite large and does allow droplets of water enter in the rain.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Hol63,

      We’re sorry that the Defender is a bit too bulky for your comfort level and that it is challenging to remove. Although it does a great job of protecting a phone from damage caused by impacts, it is not water proof. Below is a link that will take you to a video that will go over the easiest way to install and remove the Defender case.

      https://www.youtube.com/watch?v=IacGHCKHO_s

      If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    sorry I upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker not as good as previous versions. I should have waited for ver 7 but battery in 5 wasn't holding up. Battery on 6 is not much better but at least you have low power mode

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Lucy,

      Looks like you are reviewing the actual iPhone here. That’s a bummer that it is not working out as well as you hoped. Although we can’t help with Apple products, if you happen to ever need assistance with an OtterBox case please feel free to give our friendly Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Case quality, Protection

    Rated 1 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my iphone several times and it still looks like new thanks to my otter box case

    I would recommend this to a friend
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