Customer Ratings & Reviews

Hi BuyerBest,

We're so sorry to hear that this belt clip lost a fight with your son. Not to worry - our super Otters are here to save the day with a warranty claim! Just give them a call at 1-855-688-7269, and they'll swoop in with a brand new replacement clip. Your iPhone will be held securely at your side again before you know it!

Best,
OtterBox Customer Service Team

Hi Nalee,

We are sorry that the Defender case is a bit too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry case. They are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.

http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-6-plus-and-6s-plus-aqua-sky/8851504.p?skuId=8851504

http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-6-plus-and-6s-plus-blueberry/4460606.p?skuId=4460606

Of course, if you ever have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Best,
OtterBox Customer Service Team

Hi Josefacko1,

Thanks for your feedback! We’re sorry that the silicone slipcover is not filling you with confidence. If this case happens to acquire damage down the road please do not hesitate to give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement arranged!

Happy Holidays,
OtterBox Customer Service Team

Hi Irish,

We’re sorry that this Defender is wearing away around the slip cover and that the belt clip is giving you an issue. Thankfully our warranty can easily remedy these unusual problems. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get you set up with a new warranty replacement.

Best,
OtterBox Customer Service Team

Hi Naty,

We’re sorry that the plastic covering the home button peeled off on this Defender case. This is unfortunate but thankfully we can easily replace your damaged case through our warranty.

When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement arranged!

Best,
OtterBox Customer Service Team

Hi there,

Thanks for the feedback! We are sorry that the screen protector on this Defender has seen better days. If it is interfering with your iPhone interaction please let us know so that we can assist. Our friendly Otters can be reached at 1-855-688-7269 and we are happy to help!

Best,
OtterBox Customer Service Team

Hi Mimiof2,

Uh oh - sounds like there was a mix-up with this Defender series! We sincerely apologize for any confusion, but unfortunately, this specific case was built for the iPhone 6 Plus, and is not considered compatible with the smaller iPhone 6. Luckily, we do offer a case that is! Please feel welcome to follow the link below to check out the iPhone 6 Defender series, and give our friendly Otters a call at 1-855-688-7269 with any further questions!

https://www.bestbuy.com/site/otterbox-defender-case-for-apple-iphone-6-and-6s-black/4476200.p?skuId=4476200

Sincerely,
OtterBox Customer Service Team

Hi Shreksta16,

We are sorry that the Defender case is a tad too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.

http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-6-plus-and-6s-plus-black/8851479.p?skuId=8851479

http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-6-plus-and-6s-plus-black/5747414.p?skuId=5747414

Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Best,
OtterBox Customer Service Team

Hi Marc,

Thanks for your feedback! It is strange that this Defender case is making it difficult for others to hear you. We are sorry that this is happening and we absolutely want to get more details so that we can get to the bottom of this mystery.

When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!

Best,
OtterBox Customer Service team

Dear Iphonecaseman,

You're right! The Defender is pretty large compared to standard cases these days. However, the added bulk is worth the maximum protection that the case provides for your iPhone 6 Plus. All of the extra layers ensure more security, so no matter what adventure you take your phone on, you can count on the superlative safety of the Defender. Should you have any issues with the case down the road, please feel free to contact our friendly Otters at 1-855-688-7269, and they'll be happy to help as much as they can!

Cheers,
OtterBox Customer Service Team

Hi Hank41!

We're thrilled to hear that you're loving the Defender series, and that you feel the protection and peace of mind was well worth the cost! At least, that's what we're hoping, as the one star rating you provided is actually the lowest out of five.

If there are any issues with the product, please reach out to us at 1-855-688-7269, and our friendly Otters will be glad to further assist you!

Happy Holidays,
OtterBox Customer Service Team

Hi there,

We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get. If you ever need assistance with your Defender case please give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Best,
OtterBox Customer Service Team

Hi there,

We are sorry that the Defender case was a tad too big for your liking. We do have slimmer cases that may be more up your alley. Check out the links below for more information on our Commuter and Symmetry cases.

http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-6-plus-and-6s-plus-black/8851479.p?skuId=8851479

http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-6-plus-and-6s-plus-black/4473701.p?skuId=4473701

Of course, if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Cheers,
OtterBox Customer Service Team