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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4389 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 4,388 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect match for my phone! Very durable, fits great on my phone. I feel secure about my phone since i had this case. Loving the grip of it and the built in screen protector! Best case ever!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Great Protection for my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel better knowing that my phone if dropped will not be damaged, plus I love the camo pattern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim but strong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat Otterbox, this model is slim enough to slide in/out of your pocket but a bit grippy so it doesn't slide off surfaces, and substantial enough to save your phone. 2 layers, impact absorbing inner case and shatterproof case covers back & sides, buttons covered, sturdy plug seals the headphone jack. No screen cover, but Otterbox makes a tempered glass screen. Have Best Buy apply it - they do an excellent job,.

    I would recommend this to a friend
  • Cons mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Best Case Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never use any other iPhone case. This is my 3rd phone and I've never had any issues cracks or problems while my phone is in one of these cases. I even drove off with the phone on top of my car and not even a crack when it hit the ground. It's water resistant too, but not water proof... my son can tell you that, he thought he could go swimming with his. However, a spill and a quick wipe down, and the phone was fine.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super strong case provides great protection for my daughter's phone, and she loves how it looks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid protection all the way around. Easy to install as well! Great colors to choose from, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box gives great protection from the elements. Great clip for your belt. My only wish is a cover for the camera lens. The older Otters had a rubberized cover.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great protection but bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like your typical dad I've always protected my phone with a case. I love the protection but my kids say its to bulky for them. I've never broken a phone and they break there's all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Great Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect case for my 12 year old daughter. It protects her phone AND it's cute!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Great case for maximum protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case adds maximum protection for your cell. The color is an eye-catcher, also. Quite chic.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Keep your phone safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Otter Box case before. Good grip so phone won't slip. Provides total protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case, I don't think it is too bulky. Have already dropped the phone and no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to find a Otterbox that had a cover to protect the screen. My daughter wanted an Otterbox because of the colors available. A Walmart associate said that no Otterbox comes with a screen cover. I went the extra miles to Best Buy and their customer service was great. Best Buy sold us the Otterbox Defender which has the screen shield included. We love the product, the colors available and our customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case not too bulky Need it to prevent breakage of screen due to working in construction

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Solid Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality. Stylish. Pretty color but discolors from being in pocket. Great screen protection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Excellent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and offers great protection. Cover for lightning connection is hard to open.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    great protector for my iphone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case is great, fits my phone perfectly and protects it if dropped or accidentally dinged

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    my third otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third time getting an otterbox with each phone upgrade. The build quality and usability of the case are as good as before. I took away one star because the phone has a little bit of movement in the case. It doesn't affect performance but it could've been engineered better.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Sanjay!

      Good to hear that the quality of the iPhone 7 Defender is holding up to the usual Otter standard! It is odd that the phone is moving around a bit within the case, and we apologize. Normally, our cases hug their companion devices pretty snugly, but not to worry - our Otter detectives are on the case! Just ring them up at 1-855-688-7269, and they'll investigate this mystery to find a solution.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using, and recommending otterbox for years. The cases have protect my phones from all kinds of falls and scratches. Integrated screen protector is invaluable. If you're spending hundreds of dollars on a phone this case is essential to protect your investment. Unless you don't mind having dents, scratches, and cracked screens. Some people don't but for everyone else I'd definite recommend an otterbox case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an otterbox for my first Iphone and had to get another one to keep the new phone just as safe. I had 2 otterbox's for my Iphone 4s and it kept it looking brand new and safe from what must have been over a 1000 drops during the 5 years I had my 4s. The only reason I got a new phone was because it just couldn't keep up with today's software, the case still looked pretty good and kept the phone safe and secure.

    I would recommend this to a friend
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