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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4389 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 4,388 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is really cute & I love the color. The safety of this product is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Greatest case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my phone and never had a problem replacing and old worn case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a major pain in the neck to put on, but I do love it now. It has already survived two drops. I also like that it has an additional piece to put on that clips my phone to my belt. It has a very secure feeling attachment. Overall I am very satisfied with it; however, better instructions for how to put it on the phone would be helpful. I was very concerned that I was going to break it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the otter cases for all of our phones and tablets - great protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several otter box cases and they have saved my phone more then once

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    No Fingerprints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox is bulky but the included holster makes it tolerable. With one big exception, Most other aspects integrate well with the I-Phone. My Big exception is the ability to transfer the fingerprint unlock through the Otterbox membrane. The membrane is mounted on top of the screen membrane creating a gap to the button that is set lower on the phone. The result is that the membrane rides so high above the button that only a portion of the finger is pressed to the button, creating a failed unlock.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is great for those who need complete protection for their phone. Basically slip proof, it's awesome for those who drop their phone a lot or get it wet.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone case to have if you have children that like to play on your phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable and thin!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone case. Shock proof and much thinner than the older versions.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, slim, and lots of protection for my phone. I'm very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really great Otterbox protecter as well as a carrier for your IPHONE 7.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy to use system. Like iPhones after leaving android for new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has protected my phone several times since I bought it. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection, no limitations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new defender for the I Phone 7 provides great protection, no limitations

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price and in my child’s favorite color.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it to protect my 9 yr old daughters phone and it is the best case by far!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I love OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love OtterBox Best protection for your phone and best selection at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my iPhone, got a great deal on this because they price matched.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my dad who's a hunter he loves it protects the phone very well also

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good things and bad things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is very durable and protects well. However, there is a little plastic piece that covers the home key that is already starting to peel up- I bought it about two weeks ago. It is also highly inconvenient when I want to charge my phone or (since the charging port is now the headphone port too) listen to music. They understandably keep it covered with a little rubber flap, but it's bulky and difficult to move out of the way. Essentially, it protects, but this comes at a cost.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Kayy,

      We're so sorry to hear that the Defender is a little too cumbersome for your comfort level! We actually might recommend switching to our Symmetry case style, which still offers drop protection, just in a more streamlined design. The Symmetry does not have anything over the home button or the charger port area, so you would have full access to these features. If you just follow the link below, you should be able to check it out right here on Best Buy, and from there you can decide if it might be a better fit. Please reach out to us 1-855-688-7269 with any questions that you may have!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-black/5577956.p?skuId=5577956

      Sincerely,
      OtterBox Customer Service Team otterbox

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