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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2000 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers enjoy the Defender Series Case's excellent protection and generally good fit, citing positive feedback on its quality and ease of use. Many appreciate the case's color options and grippy texture, although some find it bulky. A few customers expressed concerns about the included screen protector and the durability of the belt clip. While some wish for better water resistance, the overall sentiment points towards a protective and well-regarded product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,000 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It does its job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit hard to type with the case. But it definitely protects the phone from any damage.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Ease of use

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good case very secure and don't need screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for any accident-prone individuals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I purchased the Otter Box for the iPhone 8 Plus At Best Buy in Manhattan. I caught it on sale and it is money well spent. It is Tuff and rugged and every one should get one at the Best location to get and Buy your accessories and electronics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself it great, I really chose it it because of the built in screen protector, my only complaint about it is how dusty it gets around the open parts like it phone is always in my hand or in my pockets and it looks as if it’s been dropped in the dirt and left for 3 days...and there’s kinda no way to really clean it out, overall case is great but why does it always have to look dirty?

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 4 out of 5 stars

    Good protection for phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Belt clip hard to put hone in. Phone will fall out at times. belt clip bad design.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seem to always get otterbox for my phones and have no issues with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this case for a couple of years and it's very sturdy and have not had any issues with it. It is a little annoying when dirt/dust get under the screen, but that's the only complaint I really have.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    duable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the flimsy screen protector that is built into the case. I removed it and put a separate hard screen protector on. Case is durable but bulky, so I'm still adjusting to the size. I generally use a slimmer case, but Best Buy had limited options in the store and I wasn't leaving without a case on my new phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey KellBell,

      We apologize that you aren't totally loving the Defender series! We're bummed to see that the screen protector wasn't working out well, and had you contacted us, we would have loved to figure out a different solution. We don't normally recommend modifying the case at all, as this can possibly jeopardize the overall protection and void the warranty. Regardless, we're always happy to help in any way we can, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll do their best to find you the device protection of your dreams!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Perfect protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 hard case and rubber on it.with the clip ..and perfect protection for my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case no damage done to phone as it has been dropped many times already

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case in 2017 and it has lasted on it so good. I accidentally drop my phone on a daily basis and if it weren't for this case, my phone would be nonexistent. I am purchasing again soon! The color is so cute too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep your phone safe

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carry my phone in my pocket most of the time, hate the way a huge phone looks clipped to you and this gives me added protection in case I drop it pulling the phone in and out of my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection for iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guard against dropping, but somewhat bulky for putting in your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Otter Box Defender case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Otter Box Commuter which was good but, my daughter had the Defender and I loved hers. It feels a little heavier than the Commuter but, I feel like my iPhone is better protected. My husband has the Defender and loves his.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use otter box defender series on all my phones. Super protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to buying phones, it is important to protect your phone from breaking. If I need that kind of dependability, I will always choose OtterBox. They never disappoint me and makes me worry less about my son breaking his phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection very bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great high protection case but super bulky. Not for me but made kids use.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for Apple iPhone Good price fits perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good case for the price if you are looking to spend too much money.

    I would recommend this to a friend