Customer Ratings & Reviews
- Model:
- 49687BBR
- SKU:
- 6028038
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the Defender Series Case's excellent protection and generally good fit, citing positive feedback on its quality and ease of use. Many appreciate the case's color options and grippy texture, although some find it bulky. A few customers expressed concerns about the included screen protector and the durability of the belt clip. While some wish for better water resistance, the overall sentiment points towards a protective and well-regarded product.
This summary was generated by AI based on customer reviews.
otter needs harder plastic
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best brand for phone but on the plastic inside of this one doesn't hold up well
I would recommend this to a friend- Cons mentioned:Bulk
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found this case extremely bulky for my needs and returned it.
No, I would not recommend this to a friend Not so awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case stretched out after a couple months and it had openings on the corners
No, I would not recommend this to a friendGreat case but can’t keep on phone for to long
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ok for the first month or so then it’s started to make my phone extra hot
No, I would not recommend this to a friendToo bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky and hard to use the touch screen with a protector screen already on the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jennifer,
We're bummed to see that this Defender series isn't quite working out as well as expected! We don't necessarily recommend using this case with a separate tempered glass screen protector already on the phone, as the double layers of protection can sometimes cause issues with touch sensitivity.
It sounds like you might be more interested in a case that incorporates a slimmer, screenless design. Please don't hesitate to check out our Commuter series via the link below - the Commuter provides sleek, pocket-friendly protection, and should work better with your additional screen protector. If you run into any additional questions, just give our friendly Otters a ring at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-plus-and-iphone-8-plus-black/6028049.p?skuId=6028049
Sincerely,
OtterBox Customer Service Team
Otter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rugged tough case big and bulky. Giving it 3 stars because of the thumbprint area
No, I would not recommend this to a friendOk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Writing a review to get BB points. The item is ok.
I would recommend this to a friendBasic
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing spectacular just a basic Otto box. It protects the phone.
No, I would not recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does let in dirt around the edges and the outside gets stains on it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there TomCruise,
We're sorry to see that this Defender series is dealing with some cosmetic casualties! Our stylish Otters would love to tidy things up with a warranty claim, so please feel free to call them at 1-855-688-7269. They'll send out a fresh new replacement case to restore your smooth device security as soon as possible!
Best,
OtterBox Customer Service Team
Blocks speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to hear people when this box is on the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Codeman834,
We apologize that this Defender series is dealing with some strange sound quality issues! Not to worry - our handy Otters are ready to fix things up with some reliable audio troubleshooting tricks. Simply give them a call at 1-855-688-7269, and they'll be able to get you back on track to stellar security as soon as possible!
Warmly,
OtterBox Customer Service Team
- Pros mentioned:Protection
Difficult to text
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The defender has a piece of clear plastic to protect the screen. It makes it incredibly difficult to text. I returned the Defender for the Commuter model and I love it!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Shutsy0514,
Although we're sorry to hear that you didn't fall head-over-heels for the Defender series, we're so glad that the Commuter stole your heart instead! The built-in screen protector on the Defender normally sits flush against the phone display, maintaining complete functionality of the device. Had you contacted our friendly Otters, they would have loved to troubleshoot the issue, but it sounds like you found your own happy ending! If you have any future questions or comments, please don't hesitate to contact us at 1-855-688-7269, and we'll always be glad to help out!
Best,
OtterBox Customer Service Team
Messes up my touchscreen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes my touchscreen frustrating to use but its well buillt
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there hdhgdjhyfkhfku,
We apologize that you're experiencing a spot of trouble with the screen protector on this Defender series! It sounds like that integrated shield might be sitting a little higher above your phone display than we would normally prefer. Please feel welcome to give our handy Otters a ring at 1-855-688-7269, and they'll fix things up with a simple warranty replacement in no time!
Cheers,
OtterBox Customer Service Team
Is ok case I wish it was a little more skinny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it was more skinny that way would be easier
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Carlos,
Here at OtterBox, we're always trying to make case dreams come true!
We apologize that this Defender series seems a little larger than life, but if you're looking for a case with a slimmer feel, we have just the thing! By following the link below, you'll be able to check out the Symmetry series, which offers sleek, stylish security. Feel free to take a peek, and if you have any questions, feel free to call our Otter genies at 1-855-688-7269. They'll do their best to grant all of your wishes!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-plus-and-iphone-8-plus-black/6028030.p?skuId=6028030
Best,
OtterBox Customer Service Team
- Cons mentioned:Belt clip
Protective case good for iPhone plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Belt clip for iPhone 8 plus defender flimsy, broke with two days of purchase. The belt clip for my iPhone 6 defender never broke in 3 years of use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ernie,
We're bummed to see that this Defender series belt clip just couldn't hold up to the pressure of protecting your iPhone! Luckily, our super-hero Otters are donning their capes, ready to dive in and save the day with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll fly over with a resistant new belt clip in no time!
Cheers,
OtterBox Customer Service Team
Could Be Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems otter box name would be a good fit for an I-Phone 8 Plus. Must say I’m a little dissappointed as it is not a tight fit like the one I purchased for my I-Phone 7.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bubbles,
We're so sorry to hear that this Defender series is having trouble finding a good fit with your iPhone! Please feel welcome to call our Otter tailors at 1-855-688-7269, and they'll mend this situation with some simple troubleshooting. Once we find the perfect alignment, you can get back to the seamless device security that you've been hoping for!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Wasn’t impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky and heavy. The screen protector scratched up within 2 weeks. Already replaced it. Worst one I ever bought
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Alebaby,
We apologize that your experience with this Defender series hasn't quite met expectations! While it is odd that the screen protector was damaged so quickly, please keep in mind that our friendly Otters are happy to replace any injured products under our warranty. Just give them a ring at 1-855-688-7269, and they'll always be ready to help!
That being said, it also sounds like you might be looking for a sleeker form of device security. We might recommend checking out the Symmetry series, which offers polished, slim protection. Take a peek by clicking on the link below, and feel free to call us with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-plus-and-iphone-8-plus-black/6028030.p?skuId=6028030
Regards,
OtterBox Customer Service Team
Dust proof?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case because I work in construction and I need something that is shock proof and dust proof. So the quality of the case as soon as I opened out the box looked kind of flimsy. Then I have been using it for a couple of weeks already and the case itself is not dust proof as I have to open up the case and clean up the screen and clear plastic part of the case. The reason to this is the fingerprint unlock feature stops functioning properly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Peaceman,
We truly apologize that your Defender series is having trouble keeping dust away from your iPhone! This is definitely bizarre, since typically the 360° protection of the unit keeps all sorts of particles out. Don't hesitate to call our handy Otters at 1-855-688-7269, and they'll fix things up with a quick warranty claim. You'll have a new, dust-proof Defender encompassing your device in no time!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Belt clip
Belt clip broke the 2nd day of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Belt clip broke the 2nd day of use. I’m not really happy with it considering what I paid
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Bobby,
We're so sorry to hear that this belt clip broke after such a short time in the line of duty! Please don't hesitate to call our tough Otters at 1-855-688-7269, and they'll be happy to reinstate this unit with a warranty replacement. Before you know it, you'll have a brand-new belt clip providing stable side security for your Defender!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Fit
Fits perfect! Is not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits good but it is not user friendly with the glass cover on the phone then the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey 72LSNova,
Sorry to hear that this Defender series and your tempered glass aren't getting along super well! Unfortunately, we are unable to test OtterBox products with third-party accessories, so we cannot always guarantee that our cases will work with other screen protectors. Furthermore, we do not typically recommend using an additional screen protector in conjunction with the Defender series, since this case already has one built-in. The double layers can sometimes result in a decrease in touch sensitivity.
Should you run into any further inquiries, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always thrilled to help out!
Cheers,
OtterBox Customer Service Team
Good case if limited choices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only downfall I have is it gets really dirty real quick and can barely see with the slightest amount of sun.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Case,
We apologize that this Defender series seems to be showing a little bit of dirt! We normally recommend a reliable dose of soap and water to clean our cases off, but if that's not doing the trick, please feel welcome to call our spotless Otters at 1-855-688-7269. They'll tidy things up right away with a warranty replacement!
Best,
OtterBox Customer Service Team