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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2000 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers enjoy the Defender Series Case's excellent protection and generally good fit, citing positive feedback on its quality and ease of use. Many appreciate the case's color options and grippy texture, although some find it bulky. A few customers expressed concerns about the included screen protector and the durability of the belt clip. While some wish for better water resistance, the overall sentiment points towards a protective and well-regarded product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,000 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels good and very sturdy. Protects my phone all around, no need for a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    another great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust Otter Box, every Iphone I have had has been protected by an Otter Box. I have and Iphone 8plus and I use the Samsung charger where I can just set my phone on it and had been worried it wouldn't charge thru the Otter Box case but my daughter placed hers on it and her phone charged so I had to buy myself and Otter Box. Having that layer of protection eases my mind since I can be so clumsy sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Was looking for best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for best overall protection, least bulk, uninhibited clearance to speaker & mic. Appreciate rubbery perimeter protection to prevent possible damage from contacting hard surfaces.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first bought an Otterbox Commuter case. Trouble was no screen protector and not enough protection to fully protect the phone. Returned it and purchased a Defender series. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as it should.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous phone, the iPhone 4s, stayed in an Otterbox Defender case for its entire life, all five + years Only problem that case had was the rubber finally disintegrated.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product feels great and ham non-slippery very rugged great fit for the iPhone 8+

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides great protection for iPhone from breakage. It’s bulky but I can live with that.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best Case out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it’s somewhat heavy and bulky, it provides the best protection to your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never leave a store with out one. I every time i get a new iPhone or iPad, iPod i buy one. I have had misfortune of dropping my but so for it lived up to it name.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case meets all my needs of phone protection and fits my iPhone 8 Plus perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box never fails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always choose Otterbox for my phones. I work around dirt, water and animals so I need to protect my phone and Otterbox does that. I can’t tell you how many times I have dropped my phone or had it knocked out of the holder by a dog and my phone is still in one piece

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box - Just the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is without a doubt the best hard case protection for your mobile device....and they stand by thier product. Great Corporate reputation. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for protecting your investment. Love the color and the protected corners

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Ultimately returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Otterbox overall, but I keep expecting them to improve and they don’t. The plastic ‘screen protection’ still bubbles and makes it hard to text. I usually remove it, but decided this time to return the case and go another route

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey JLAnKDH,

      We're very sorry to see that your screen protector was experiencing a bubbling side effect, and that you felt returning the product was your best option. For future reference, our Otter experts are always willing to replace damaged or defective products under our warranty, but we certainly understand your decision to go in a different direction. If you have any further OtterBox questions, please reach out to us at 1-855-688-7269, and we'll always do what we can to help out!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best phone cases on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always used the otter box fo all phones and iPads. Never had a scratch or one break. I have thrown the phone to demonstrate to others that it makes the phone indestructible. I also left to on the roof of my car one morning and located it on the side of the highway late that afternoon through the find my phone function. The phone was fine. These cas s work too good. Worth every penny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great new iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our purchase experience was very good! the phone experts were well trained and answered all of our questions and was able to move all of our saved files from the old phone to the new one very efficiently. We were in and out of the store faster than we had expected. Great Job Best Buy!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Cleaning screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection wise its ok but when it comes to the screen protector. It get dirty from the inside often and i have to open it apart to clean the inside cuz it get dirty from i dont know where. Its supposed to be seal nd nothing getting inside but somehow it gets dirty.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Vics,

      Yikes, not an attack of the dirt monsters! We apologize that they seem to have infiltrated the tough defenses on the Defender case, but not to worry - our dirt-busting Otters are here to save the day! It sounds like there might be a slightly bigger gap between your screen protector and your iPhone than we would normally prefer, which is allowing debris to enter. Just give us a ring at 1-855-688-7269, and we'll get you back on track to maximum protection in no time at all!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    The Otter Box Case is great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Defender Otter Box case was a great investment for my new phone. It came highly recommended by the sales team at Best Buy, as well as many other friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy price and service was excellent. Salesman very helpful in setting up the phone and giving a orientation. Good place to shop for phones and cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough as nails, not as big as you think

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a bit bigger(thicker) than many but to be honest you get used to it after spending an hour or 2 with it. I had this case on my phone and in hand while jogging and rolled my ankle and falling full force on the sidewalk with my phone display side to the ground and slid on it. Some material was scraped from the case but the phone is just fine. Excellent product!

    I would recommend this to a friend