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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4083 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are pleased with the Defender Series Case's protection and fit, frequently citing positive feedback on its ability to safeguard their iPhone 7 Plus and its snug design. Many also appreciate the case's color options and ease of use. However, some customers find the case bulky and have expressed concerns about the screen protector's durability and susceptibility to scratches and smudges; the lack of water resistance was also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 4,083 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox defender is the best! Look no further!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox Defender cases on all of our phones. I have dropped my phone on the pavement and surprisingly no damage! These are definitely made to protect your phone. I would definitely buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent Case if you're very prone to accidents.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case provides excellent protection. A little bulky for my liking but it comes with a decent sized belt clip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case great protection, wish wasn’t so bulky .

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Durable and effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a fan of Otterbox cases because they're durable and offer true protection for your phone. I recently purchased a new phone and wanted as much protection as possible so I invested in another Otterbox. I did research to weigh out my options, but I've had these cases in the past and they've never let me down. It's not as bulky as some may presume it to be, allows me to utilize the Touch ID, and has a built in screen protector. You really can't go wrong with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone case for protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the otter box defender series. Every device I buy gets one and my iPhone 8 Plus is no exception. I’ve dropped my phone several times owning these types of cases and the phone never gets damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because I shattered my screen with my prior phone case. This one is very durable and have dropped the phone multiple times since my purchase and there is no sign of the drops on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides a very strudy protection for my IPhone 7Plus. Very resonably price. Comes in variety colors.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Fit, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone fits perfectly and the color is a plus. Have dropped a couple of times and my phone has not been damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Fit, Protection

    Rated 5 out of 5 stars

    Perfect phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly, color was exactly as shown in picture. Pretexts iPhone very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great protection but a lot of bulk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the Otterbox Defender series for a lot of iPhones. I have the jet black iPhone 7+, which Apple says can the finish of this particular model can scratch from microabrasions. This Defender series keeps that finish safe, but mostly hides that glossy black finish from view. The defender series has two layers, the hard plastic shell that snaps around the phone, and then the rubber cover to hold the plastic pieces together which also covers the charging port and mute switch from dust. I find the buttons still work really well with the case, though the small mute ringer switch is hard to get to through the case. The case protects as it needs to, but adds a lot of bulk to an already large phone.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi link,

      Thanks for your feedback and for being a fan of our Defender case! We do have slimmer cases available that also offer great protection. Check out the links below for more information on our Commuter and Symmetry style cases.

      http://www.bestbuy.com/site/searchpage.jsp?st=OtterBox+Commuter++iPhone+7+Plus&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-plus-black/5577952.p?skuId=5577952

      Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best IPhone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This casebhas never done me wrong ive dropped my phone so many times pulling it out of my pocket or just dropping it and its lnded face down every way it can and i dont have a scratch!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good enough. It protects the phone from drops but the screen covering is an issue. I’ve never had real trouble using an iPhone with this style case before but really did have a hard time with this one. The screen just doesn’t register taps and touches. Other than that its a fine case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Classic Otterbox Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Otterbox Defender cases on my smartphones going all the way back to the Blackberry Curve. Classic protection though it does add some bulk to the phone. On my iPhone 7 Plus it does make it a little tough to remove from the pocket when I am wearing blue jeans but at least I know my phone is well protected so to me it is worth the extra bulk. Each phone that I have used an Otterbox Defender on has looked like it just came out of the box when the time came to sell them. After years of only buying the black case this time I bought the blue one since it was about twenty dollars cheaper and I have to admit I like it better than the black.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Best case available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Otterbox cases in the past. I will always trust them. I have this Defender series on my daughter's phone. She is not all that careful with her phone. I have no worries now about the phone in this case. A drop on the floor is a rubbery dud sound. We didn't care for the built-in screen protector so I ripped that clear plastic out. We then use standard peel-on screen protectors. I have the Commuter series on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Best case available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Otterbox cases in the past. I will always trust them. I have this Defender series on my daughter's phone. She is not all that careful with her phone. I have no worries now about the phone in this case. A drop on the floor is a rubbery dud sound. We didn't care for the built-in screen protector so I ripped that clear plastic out. We then use standard peel-on screen protectors. I have the Commuter series on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This defender case is the only cause I will use on my personal phones with kids. It provides the most protection and survives a 3 and 5 year olds abuse. A plus rating.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Same otterbox quality as always...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using otterbox since my iPhone 3gs and they continue to be the standard for mobile protection. The only cons are the screen protector wearing out on them (scratches) and the overall bulk. The biggest issue I have? Cost. You can get the same case elsewhere for a more reasonable price but when you get a new phone and tell the salesperson you don't need all that fancy insurance, you put a case on as soon as you get it. At least that's what I do because I know my phone will be subjected to the same environment as the rest of my tools. I'll continue to use them until something else I can count on comes along.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Love my otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. The color is bright and the two colors are really nice together. I can't tell people enough about my otterbox. It has saved my phone so many times. I see all these phones with shattered screens and think should have had an otterbox. My friends have seen me do so crazy things with my phone ( not intentional) and are shocked that it's in perfect condition. OTTERBOX, OTTERBOX!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Great product when on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Defender to protect my new iPhone 7+ when on sale at half price. I wanted a durable case and something to protect the front glass of the phone. This case does both. The Best Buy Geek installed it for me saving me that hassle although I have taken it apart to clean a spot off of the inside face and it was very easy to put back together. The phone fell about 2 feet on its corner and while the case snapped open there was no other damage and it easily snapped back together. I would have given 5 stars except for the fact that the charger port requires a little more effort than I think it should.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent Protection - Reliable Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Otterbox Defender case I have purchased. My original kept my 6s+ safe through plenty of abuse, so when I upgraded, there was no question that I would purchase another. This case fits comfortably, protects the phone from life, and feels good in your hand. Occasionally use the holster, which holds the phone solid.

    I would recommend this to a friend
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