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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4266 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's excellent protection and secure fit for the iPhone SE, 5s, and 5. Many appreciate its ease of use and high-quality construction, while also noting the case's attractive colors and good grip. Although some find it a bit bulky and heavy, and the screen protector could be improved, the overall positive feedback highlights its value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 4,266 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to protect my screen that is cracked. I had dropped my phone without a case and it cracked the screen so this case is protecting the glass from falling out until I get glass replaced. The case is a little bulky but the purpose is to protect your phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    OtterBox cases for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using OtterBox cases for my families' ipods and iphones for years. This case was for my son's iPhone. I've dropped iPods and phones more times than I like but they always survive the drop when wrapped in the OtterBox Defender or Commuter. Other cases are simply not an option. We never use the belt clip/holster though because they are WAY too big and bulky. We also rip the front screen protector out of the OtterBox case because we protect our screens with Zagg InvisibleShields.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Excellent Protection but Bulky & Heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides excellent protection at the cost of additional weight and size. I carry my phone with the belt clip and this case has prevented damage when it has gotten knocked loose or been bumped.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Product and Great Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color looks great and case fits perfectly on iPhone 5s. Great access to home button and doing a great job so far of keeping the elements away from the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Weight

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case provides great protection and does not limit any functions of the phone. What I like most is that it does not add a considerable amount of weight, nor does it appear to be bulky in the least. I have tried several cases and the size and durability cannot be matched. I have not had any issues with the functionality of the phone being limited by any aspect of the case. Overall, a great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Awesome Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protects my phone like no other, except against water. You might be screwed there. You should look into life shield for that. Otherwise, its awesome! Enjoy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case, but expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always stray from Otterbox when I get a new phone, but end up finding my way back eventually. They are overpriced but typically hold up longer than the cheap cases and work better. Eventually all cases will be torn up, but Otterbox claims it can be sent back to them and replaced. The average person won't go through the hassle of doing this, but I have in the past and was able to get a new one sent to me. Overall, great case and I will end up buying Otterbox until something better comes along. (Lifeproof cases are not better in my opinion. Even more money, awkwardly shaped, terrible screen cover and not always waterproof as they claim.)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    love that it helps protect my Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my 2nd, Otter box, I think it does a great job of protecting the phone. Pretty decent color, but wish there were even more colors to choose from. One downside is after moving it a few times, it stretches out and won't shrink back into place.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've put an Otterbox case on every new phone I've owned as well as my kids and husband had. I even bought one for my iPad ... I drop everything ! And this case works!! I only had one break and that was when I was messing around and accidentally launched my phone down the street , after landing on the asphalt and sliding , face down!!! I ran and picked it up and there was a crack on the side of my case but the phone was perfect ! Since that cover was already 2 years old and been dropped many times I figured it did its job and I got another one ....I will always buy Otterbox .

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent case for phone protection and has saved the day the multiple times I've dropped it. A bit bulky, but not bad for the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very Durable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover was purchased for my teenager and her new Iphone. It's difficult to put on and to take off, but since we don't do that everyday it was something we could live with. It's not easy to plug the power cord into it to plug to phone in to charge it, but again nothing too bad, we could live with it. Although there are a lot of "live withes" on this product at the end of the day it does it's job "protect the phone". I feel very comfortable with her using her phone & don't have to constantly say "be careful don't drop your phone".

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just the best case on the market. Fit is great it keeps the phone clean and safe. I have dropped it a few times and no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. Offers the most protection of any I've used, and at a great price from Best Buy. I will use nothing else on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect for kids part 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I bought this new, specifically to protect as much as possible our hand-me-down iPhone 5's to our kids. This case is the toughest and thickest case I've ever seen, and works exactly as intended: thermonuclear children protection! Kidding aside, our kids drop their phones DAILY for weeks and weeks, but never get damaged due to the amazing thick sturdy construction of this case. The only drawback is you cannot buy this model without the belt clip, which of course our kids don't want and sit in a drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable. Fair price easy to insert phone. You can charge phone while in the case. Case does not effect volume.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Really nice and protects my new I phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought new I phone and wanted something to cover it and protect and colorful and perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Saved the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Otterbox saved the day on several occasions -- the most recent of which was when the TSA agent at the airport unceremoniously flipped the bin and sent my phone crashing to the floor. The screen was fine, the phone was fine and I went on my merry way. I don't especially care for how easily the protective screen cover on the Otterbox scratches but it beats breaking the screen itself. It's a little bulkier than I would like, but I'll take that over a broken phone any day.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job at protecting the phone. Its a bit bulky as are all Otterbox Defender cases(no surprise there).

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like always..the otter-box defender series is amazing..love the color..love the protection from water, dirt and the little kiddos..

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had problems with the commuter version of the otter box line, and decided to upgrade my protection instead of paying for shipping a lot on times to keep getting replacements. This case definitely provides wonderful protection (so far, I haven't had it for too long...). The only thing I don't like about it is that the little flaps to access the input points on the phone are very hard to open. They have gotten a little easier to open through much use, but it has taken quite some time.

    I would recommend this to a friend
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