Customer Ratings & Reviews
- Model:
- 51544BBR
- SKU:
- 6300418
to a friend
Customers are saying
Customers recognize the Defender Series Case offers excellent protection and a sturdy build quality. Many appreciate the case's snug fit and ease of use, along with its improved grip. However, some customers point out compatibility issues with screen protectors and wireless charging, and a few find the price to be a drawback.
This summary was generated by AI based on customer reviews.
The case is of the highest quality. Fits nice and
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality phone case. But I would expect nothing less from Otter Box. Highly recommend this for your phone needs.
I would recommend this to a friendgreat phone case
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had problems with others wearing down and being loosely fit but this one doesn't do that
I would recommend this to a friendWorks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an otterbox. Not much to say, it works well and protects the phone. I’d buy another.
I would recommend this to a friend- Cons mentioned:Screen protector
Where's the screen protector?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new phone and expected the Otterbox Defender to have the screen protector like all previous ones. Nope just a bare screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey OC22,
We apologize that you're feeling slightly disappointed in the Google Pixel 3 XL Defender series! This case was intentionally designed to provide complete, direct access to the device display as well as rugged protection for your phone. We're confident that the unit should keep that Google Pixel 3 XL safe for a long time to come! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Great case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this, very sturdy and can put on my side with ease.
I would recommend this to a friendOtterBox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this OtterBox with my Pixel 3 XL and it's a match made in heaven!
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope this phone is more rugged and durable than my wife's note 5
I would recommend this to a friendExcellent case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is well desinged and works very well with the Pixel 3.
I would recommend this to a friendFits my hand perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, feels great and appears to support my phone.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great case for a great phone. Highly recommended.
I would recommend this to a friendi like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good product, sturdy case and worth protecting your phone
I would recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy Sturdy case to protect my phone ....
I would recommend this to a friendsturdy case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult to assemble. Definitely would work for people that are abusive to their phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Adam,
We're so sorry you were having some trouble with this Defender Series case. For future reference, we have an awesome Defender installation guide on our OtterBox YouTube channel. We assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment and we're confident it will prove itself time and time again.
Cheers,
OtterBox Customer Service Team
Can't talk can't hear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes it's good for protecting your device but I cannot talk on the phone as just a phone. I have to have a Bluetooth headset of some sort because people can't hear me and I can barely hear and not understand them.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Beef,
It's such a bummer to hear that this Defender series seems to be impeding your sound quality during phone calls! That is definitely not typical of the product, and we apologize that this is happening. Our Otter investigators are curious as to if a misalignment issue might be causing this interference, and they would love to take a closer look to sort things out. Please don't hesitate to give them a call at 1-855-688-7269, and they'll restore your crystal-clear audio in no time at all!
Best,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible product, easy to use, wouldn't buy again if needed.
No, I would not recommend this to a friend - Pros mentioned:Case quality, ProtectionCons mentioned:Screen protector
No Defender Series Screen Protector...Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defender series Otterbox cases generally come with a screen protector. It had one for my curved galaxy s7 edge and others, and am really disappointed that they have decided not to include one for the Google Pixel 3 phones at all. Is it because during testing they couldn't get the screen sensitivity to be reasonable? If that is the case then how are there companies making stand alone screen protectors for the Google Pixel 3 that don't cause a detrimental drop in touch sensitivity? So it can be done... Sadly with this case the addition of putting on a standalone screen protector with it won't work well with the case's screen border. Aside from that major missing piece of protection it is a sturdy well fit case that works well with the fingerprint reader and all other sensors/cameras. I just hope nothing hard ever bumps my screen, the screen protector on my Galaxy S7 Edge took a hit a couple of times and it absorbed the shock sparing any screen damage. The screen protector built in was one of my primary reasons for choosing this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jacob,
We completely understand your questions revolving around our decision to forego the built-in screen protector on new Defender designs, and we hope that we can clear things up! You're right in thinking that an integrated screen shield can occasionally cause issues with touch sensitivity. When the plastic is connected to the sides of the case, a gap can sometimes form between the protector and the curved screen edges. Stand-alone tempered glass protectors are better suited to curved screens because they are typically engineered to fit the contours of the display.
Rest assured, this Defender case still went through extensive testing to ensure peak drop protection, and we're confident that it should keep your Google Pixel 3 XL safe for a long time to come! If you have any other questions or comments, please don't hesitate to call our reliable Otters at 1-855-688-7269. They're always ready to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Does not work with all Google products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case as I wanted something sturdy. I was told it would work with the new pixel stand. Upon trying, it would work for 5 or so seconds then quit charging. I also purchased a ZAGG screen protector at the same time. This case does not fit the phone correctly with the screen protector. It overlaps the screen protector. The case chipped the edges of the screen protector and pushed it up to produce bubbles.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Dillonsaur!
We're sorry to hear about the issues that you've had with your case. We notice that these cases work best for wireless charging when used in the flat orientation. As for the screen protector, we're not able guarantee compatibility with all third-party accessories, as we're not able to test our cases with all of them. If you have any concerns about our case, please give us a ring at 1-855-688-7269 and our CS Otters can get you helped out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Falsely Advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pictures for this product show that it comes with a screen protector, and shows 4 distinct pieces. It came with no screen protector and only 3 pieces. Ordered online, returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey BBaV,
We're so sorry for any confusion surrounding this Defender Series case. We decided to fore-go the built-in screen protector to allow clear-cut, direct access to your curved display. While we understand how this can feel more vulnerable, we are confident this case will safeguard your investment.
Although this Defender case didn't work out for you, we hope this experience won't turn you away for good. Should you have any further questions or concerns, please feel free to give us a quick call at 1-855-688-7269, and we'd be happy to chat!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Expensive and misleading
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It says it comes with a screen protector on the website, but it doesn't. Good luck finding one that is compatible with the shape of this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey NickBrick,
We truly apologize about any miscommunication regarding the design of this Defender series! We intentionally decided to go screenless for this specific version in order to provide complete, direct access to the curved device display. Rest assured, this unit is still just as protective as ever! If you have any additional questions, please feel welcome to direct them towards our reliable Otters at 1-855-688-7269. They're always happy to help out!
Regards,
OtterBox Customer Service Team