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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 98 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the great protection offered by the Defender Series Case for Google Pixel 4 XL. Many appreciate the case's sturdy quality and its ability to safeguard their phones from damage. However, some find the case to be bulky and a few were disappointed by the lack of a screen protector. The added size is a common concern, although users generally agree the protection outweighs this drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 98 reviews
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Squeezes phone, can't use touch screen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case squeezes phone and causes touch screen to malfunction. I had problems with my phone for a while before I finally realized it was this case. Switched to another brand case and haven't had a problem since. It's a shame because this OtterBox Defender costed more than my current case and I loved it besides the issue it caused.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the trouble you're having with your Defender Series case! It's certainly odd to hear that it's causing issues with your screen. That's not something we've heard of before. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Strong case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upset that this case didn't come with a screen protector. I would like to see a case with a closeable camera lens protector. That being said I am a mechanic and have already stopped my phone several times with no damage to the phone or the case.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Black OtterBox Defender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, on a whim I found this OtterBox while window shopping at BB. It was on sale too which is an added plus! It was incredibly difficult to find a good case that was not $60 for an older phone. I have dropped my phone many times and have not feared I would see a crack screen. I am still getting use to the bulkiness of the case otherwise it does what it is suppose to do protect your phone. I also like that the charging port is also protected. The only gripe I have is I have to squeeze the phone a little harder on the sides to activate my google assistant or to turn up/down the volume.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great protective case!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best case I've got. I treat my phones well, but I still crack screens. This case has kept my phone protected even on jobs sites (construction). It's a bit bulky, but small for a strong protective case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great case to keep phone safe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had case for one months no damage to phone after a couple of drops and easy to hold in the had. Yes, it makes it a little large but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same great otterbox protection that you have come to love and enjoy. Only down side is it's bulky but that's the price you pay for safety.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Pretty Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone protector is pretty good. It does what it is supposed to do as far as protecting the body of the phone. That being said it doesn't do much for the screen...at all! The appearance is okay; no fuss no muss.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Misleading headline! Smh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has been very good about their defender series cases. Unfortunately the title for this one did not state screenless. Without a front cover screen. Until I read more in depth and when I received it. Obviously it’s too late from that point forward because I wasn’t about to look for another one. Best Buy needs to do a better job about stating exactly what they were getting and also OtterBox need to do more research about how the defender cases were better when they had a front protector. Isn’t that the whole point of that? To protect?

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series case! After extensive design testing, our engineers determined that the best way to interact with the screen of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of protection as Defender Series cases of the past. That case is also totally compatible with Amplify and Alpha Glass!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With phones being so overpriced nowadays you just can't get any phone case for your new phone makes sure you get an Otter Box case I have been using OtterBox cases on all my phone's and I have never had an issue I drive trucks and I'm constantly in and out of my truck my phone falls sometimes in the truck and sometimes out of the truck my screen has never cracked thank God the most damage I've noticed was a nick on the actual case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Only brand I use for my phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this one for a couple weeks but before this phone I had the Samsung s9 and used the same defender series case for 2 years. Kept my phone in immaculate condition! It's the only case I use for my phones. I have 2 kids that like to play with my phone and occasionally drop or throw my phone and this case has protected it from shattering my screen. It's already been thrown and dropped and my phone looks and performs great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky but worth it. Feels good in the hand and perfect protection for the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid case. little big, but sure keeps my phone safe

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Protects

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case! Fits and protects the phone without making it feel huge.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Almost exactly what you'd expect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does anyone even read reviews for OtterBoxes? At this point, I feel like people either use cases, or they don't.... I can't really even imagine doing research and reading reviews on an OtterBox though. Hahaha Anyway, for what it's worth I feel like this case design is an improvement over the previous generations design although the case is a little bulkier now so hopefully it works better at protecting the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Good case but bulky

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does a good job but is very bulky. The tradeoff is size for max. protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very dependable to keep phone safe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several years of experience with OtterBox cases and I buy one as soon as I get a new phone. Unfortunately I have already dropped my phone once and had no issues at all, since I had the OtterBox on it already. It is expensive, but the phone inside is much more expensive, so I consider it worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very sturdy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox is extremely protective for my husband's Google Pixel 4xl. It is extremely hard to get a sturdy case for these phones. Best Buy had one and it was quick and easy to get it. I ordered it online and drove to the store and picked it up. Took me about 30 min total. Thanks BestBuy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Excels in Protection

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd OtterBox case, and I swear by them. They provide superb protection, especially against the shock of dropping the phone onto a hard floor (which I've done many times with several phones without any negative consequences).

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything aligns perfect and there is a little more weight than say the symmetry series. But it's probably worth it....you could drop this thing down 2 flights of stairs and be Confident there isn't a scratch on the phone. Would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Works as intended

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case. My phone fell from a 2 story building. I wanted to zoom in on my ex who was with this dude and I wanted to see their face, and my phone fell. AND IT DID NOT GET DAMAGED AT ALL thanks to this case! 10/10 would recommend to a friend.

    I would recommend this to a friend
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