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Customer reviews

Rating 4.7 out of 5 stars with 4217 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 61 reviews
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Good for protection Only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are someone who drops or damages your phone, you may consider this case. It is very protective against drops etc. On the flip-side, the protective screen makes the phone terrible to navigate with your fingers and the microphone for hearing and speaking are impaired considerably. I would not recommend this case even though it protects it, it makes your phone difficult and frustrating to use!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Kent,

      Although we're glad to hear that your Galaxy S7 is protected against drops, we definitely don't think you should have to sacrifice full functionality of your phone in return. Sounds like that Defender case isn't aligning quite properly with your device, and what's the point of a safe phone if you can't fully use it, right? Not to worry - our Otter team is ready to help! Please feel free to give them a call at 1-855-688-7269, and they'll help set up a warranty replacement for you!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Dust

    Rated 2 out of 5 stars

    Not as satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The major thing I don't like is the spaces at the top and bottom of the case that still allow dirt to get behind the screen protector. On the s6 case the main problem was at the home button but now it seems like the upper area has been widend swells as the bottom so when the case is in your pocket and subject to debris there is a more likely probability that dirt will get behind the screen protector.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    good protection but too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    offers better protection than the commuter series case, but it is too bulky and won't fit in pockets easily. The attached screen also seems cheap and does not sit flush to the phone which would probably lead to dirt under the screen. i ended up returning this case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old case was an Otter box commuter. I wanted a case with protection but more color options, so I chose the defender. It does a great job of protecting the phone but the touch screen is not as responsive as I would have liked.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey DCH59,

      While we’re glad to see that this Defender has you covered in terms of top protection, we apologize that you’ve been experiencing a few touch sensitivity issues! Not to worry - we're certain that we can get you into a brand new replacement case that should offer a smooth interaction with your phone display going forward. Please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a warranty claim, stat!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Good protection but terrible screen responsiveness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is as buff and protective as any other defender case, but my wife hates it because the plastic screen protector that's built in kills her screen sensitivity in a way that it never did with her old Note 4. Very frustrating.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Pofigster,

      Although we are glad that the Defender is taking good care of your wife’s Galaxy S7 we are sorry that the screen protector is interfering with the touchscreen. We fully understand why that would be disappointing and we absolutely want to resolve this abnormal problem. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up as soon as possible!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Durable

    Rated 2 out of 5 stars

    Case is very protective.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is sturdy and does a good job protecting the phone from drops. However, the screen cover and edge of case makes it hard to access thepull down menu screen. The touch feel is diminished by the cover.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Will be returning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my new phone purchase as I had used a Defender series case for my previous phone and loved it. Unfortunately the quality of this particular case seems to have diminished recently. After only light use over the course of two days, I already had annoying pieces of dirt/debris building up between the built-in screen protector and my phone's screen. More problematic was the fact that accessing the swipe-down menu on my phone was extremely difficult. The design of this case covers up too much of the top portion of the screen, good luck trying to access your notifications. I returned this case and got an Otterbox Symmetry Case. It doesn't offer as much protection but I can view my notifications easily now.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Robert,

      We are sorry that the Defender for your Galaxy S7 was giving you trouble with dirt infiltration and touchscreen interaction. We completely get why that would be disappointing and we assure you that this is not typical. We are glad that our Symmetry case is working out better for you. If you ever need any assistance with your OtterBox please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Disappointing screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first purchase of an otterbox case after hearing nothing but praise about them by others. The case offers good drop protection and fits perfectly everywhere except for the built in screen protector. A sizable gap between the protector and phone screen results in low touch sensitivity. With the edges of the screen especially difficult access (i.e. notification pull down). Worst of all the the gap and opening at the home button allows dirt/grit to get in between the case screen. My wife got the same case in a different color than me and had the same issue. Which means it's even a very poor design or (if they were both defective) very poor quality control.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi KayTea,

      We are sorry that both you and your wife have a Defender case with a gap underneath the screen protector. This is understandably disappointing and we certainly want to help out with this abnormal predicament. When you get a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Doesn't fit very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the OtterBox brand. They make great products but not for the Galaxy S7. I have purchased and returned multiple of the same item only to be further disappointed. Although the S7 is not the edge model, the edge of the glass is beveled. This causes the plastic screen protector of the OtterBox to bow up over the touch screen. This makes the touch sensitivity less accurate, since you have push harder on the screen for the phone to register. There really should be a redesign, fixing this problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox Defender provided great protection, but was too bulky. Went with the Otterbox Commuter. Otterbox provides great protection.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    At times the case doesn't seem to fit properly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One or more of the corners often appears as though it's not fastened properly. Every time this happens I readjust the case, but the new adjustment doesn't last longer, I'll just live with it, I wasn't crazy aboutnthe phone before I bought the case and now I have 2 things not to be crazy about. I've learned that it doesn't pay to complain because when I do, I always get blamed for doing something wrong.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Defender Series case isn't closing properly! The good news is, we have a great warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that started for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 2 out of 5 stars

    Case is so so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this case before for my galaxy s4 and loved it. But how they designed the case for the s7 is not great. I have bigger hands than most chicks, but even with my long fingers the case adds enough width that i cannot use my phobe with 1 hand. The top drop down screen does not want to register a touch with this case on. Returning it and getting the commuter series instead. Ive actually had no case on my phone for the past month.... id rather take the chance of breaking my phone than use this case!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It crimps my belt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is extremely hard to put onto my belt. Whenever I am sitting down or bent (as in reading), I can feel the bulkiness of this case in my body. Moreover, it's hard to remove the case from the belt. Perhaps it's because the phone for which the case is designed is larger than my old phone, but I think I could have selected a better phone case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there ColoradoJoe,

      We're sorry to hear that the Defender series isn't quite meeting your expectations! We might suggest rotating the belt clip into the horizontal position, so that the phone doesn't dig into your side when you sit down. If this doesn't do the trick, please feel free to call our handy Otters at 1-855-688-7269, and they'll find a quick fix!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    solid, but touch screen is impossible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item because the touchscreen protection was too good. My guess is that the clear screen is too thick and doesn't always handle touch well. Can be a bit frustrating when answering a call or trying to open an app.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi dizad,

      We are sorry that the screen protector on this Defender case was interfering with your touchscreen experience. This is understandably disappointing and not at all typical. We would have been happy to have remedied this unfortunate situation. We truly hope that this one abnormal experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give us a call at 1-855-688-7269.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Bulky and its hard to charge the phone w/ case on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it's an Otter Box and they are, by definition, bulky and not attractive, this one seemed more awkward than usual. It was also hard to charge the phone while it was in this case, as the piece that covers the charging port is not very flexible. Several times, I thought the phone was charging only to find the plastic part had pushed out the charger. I ultimately returned the case.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dust

    Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good if you drop it dust intrusion is horrible

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Nick,

      As much as we like to hear that this Defender series is protecting your Galaxy S7 during dangerous drops, we apologize that dust has been meddling with the case defenses! Typically, the rugged nature of the case seals out any debris, so our Otter experts would love to take a closer look to solve this puzzle. Please don't hesitate to call them at 1-855-688-7269, and they'll help with some troubleshooting or even a warranty replacement, if that's what it takes to get you back to the ultimate protection!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Changed the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always purchased the Defenders for our phones and were upset to learn that for this series they have omitted the screen protector and we now have to buy a separate product. I don't know if it will still protect the screen without that or if the screen protector will protect the phone without the otterbox.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there scottienoel,

      We apologize about any miscommunication surrounding our decision to forego the built-in screen protector on all new Defender cases for any phone with the curved infinity display! We have to admit, we're slightly perplexed, as the item that you're reviewing is the Galaxy S7 Defender, which should still offer integrated screen protection. If you have a Defender case for the Galaxy S7 and it does not have a screen protector, something may be amiss! Please feel welcome to call our Otter investigators at 1-855-688-7269, and they'll be happy to take a look and answer any questions!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Not what I hoped for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used a Platinum S5 case and holster with my previous phone. Seems that a S7 version of this Platinum item is not available. Picked this case as a substitute but it is too bulky and the holster is meant to be used with the phone in a horizontal position and I prefer a vertical position. May return this case, still searching for a better option.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to be a good product. The cover doesn't last. The material becomes soft and stretches causing an improper fit in the corners.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rubber on this device is already beginning to fray, so it will look bad in no time at all. Also, although I know no case is perfect, my camera was broken because I had the phone in my pocket with my keys. I'm more than a little disappointed that my new phone no longer has an operating camera and this case was not cheap.

    No, I would not recommend this to a friend