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Customer Ratings & Reviews

Your price for this item is $85.99
The comparable value price is $99.99

Customer reviews

Rating 4 out of 5 stars with 65 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the Defender Series offers great protection and a good fit for the Apple iPad Pro 11-inch. However, some find the stand clunky and mention issues with the screen protector. Several customers have expressed concerns about the product's quality not meeting expectations, while a few find it bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 65 reviews
  • Cons mentioned:
    Stand

    Rated 4 out of 5 stars

    Good, a easier to operate stand it would be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my wife. She said she likes it, but has difficulty with the stand. She also wished it had a handle. As far as be sturdy, it gets the job done, like all other Otter products.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great case, but the pencil flap needs improvement

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been supporting this brand for over 12 years because they’re true leaders in protection. However, in recent years, the pencil flap on this model has become a real issue. On this case, the flap broke just one week after I started using it. It’s simply too fragile and needs to be redesigned or reinforced. Aside from that problem, the case itself is very durable and provides excellent protection. Even with this issue, I still trust the brand and hope they improve this weak point in future versions. ✅ Yes, I would recommend the product, but with caution about the flap.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Rated 4 out of 5 stars

    Sturdy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy case but mine broke I was disappointed I went with another brand instead

    I would recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 3 out of 5 stars

    Good BUT.... Team...come up with something better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned Otterbox products for years.. for Ipads and for phones... this one is good BUT the compartment that was built for the Apple Pen is almost useless.... It doesn't take much to mistakenly open it potentially lose the pen... The stand is clunky to use and slips sometimes.... there must be a better design.... Come On Guys.... You've been stellar for so long .... there's gotta be someone there to design a better product.....

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Defender Series for Apple iPad Pro 11-inch (M4). We have taken your feedback to the company for future consideration. OtterBox

  • Cons mentioned:
    Quality, Screen protector

    Rated 1 out of 5 stars

    Never again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was used and broken. The protective screen had been pushed all the way out. There were scratches all over it. I returned it. The damage isn’t a otterbox issue. However, No way this is worth what otterbox is charging. The damage to item was a best buy issue. I noticed the box had been opened when I picked it up. But wasn’t aware of damage till I got home. Best Buy let me return it with no problem but I wasn’t interested in an exchange.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case feels amazing and my IPad feels very protected.

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 2 out of 5 stars

    Good but very akward

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is pretty solid but the extra case that have stand is very awkward. The flap that covers the Apple Pencil charger/hold pencil doesn’t fit. I was able to take the flap off and put it back on. So, i had the flap removed permanently. One nice thing is that the screen protector is part of the case. I plan to keep this case as a backup because I wanted a case with keyboard but they’re expensive. I have decided to go ahead and buy one anyway. My recommendation to buy this case is up to you. I wouldn’t buy it if putting on and taking apart the case is difficult for you.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Defender Series for Apple iPad Pro 11-inch (M4). We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    Gotta have a cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you make a high price purchase, you definitely want to protect it all you can. I love this and it protects the device adding a little more security since our iPad is being packed everywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this product! Bought it for our son and the picture, sound and features made us want to purchase it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protective cover has pluses and a minus. The benefit is it does protect the iPad, due it’s cover, the pen doesn’t have a way to connect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box joy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for asking the question “ what was I looking for in a case for my phone”… that narrowed down the option( so many) and I am very satisfied with the otter box! Thanks to the knowledgeable sales person I am completely satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it the I pad is a life saver and the pen that comes with it is the icing on the top. Now I’m organized and ready to take on the world

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok, but not what i expect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it was something lighter, something more flexible to use, not an armor

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Rated 5 out of 5 stars

    Apple iPad pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but would definitely recommend if you looking to get a tablet and the help from the bestbuy employee was 10/10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Darla

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great heavy duty case to have for on the go to protect your iPad

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the effort.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor installation instructions. Plastic fittings are hard to unlatch. Feels like you are about to break them. Also the back stand gets easily stuck and require a screwdriver to free the sliding peg. Again, afraid I am about to break it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Cons mentioned:
    Quality, Stand

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this is simply not OtterBox quality. This was bought as a gift. The pen doesn’t fit. The stand is flimsy. Since this was a gift and bought some time before the return date, probably stuck with it and out of the $$.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Ipad case otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and exactly what i needed for my ipad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is the ideal for protecting my iPad while still preserving the sleek design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great, very secure and very durable. would recommend!

    I would recommend this to a friend
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