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Customer Ratings & Reviews

Your price for this item is $59.99
The comparable value price is $99.99

Customer reviews

Rating 4 out of 5 stars with 58 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers consistently note the Defender Series offers great protection and a good fit for the Apple iPad Pro 11-inch. However, some find the stand clunky and mention issues with the screen protector. Several customers have expressed concerns about the product's quality not meeting expectations, while a few find it bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 58 reviews
  • Rated 3 out of 5 stars

    Great case, but the pencil flap needs improvement

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been supporting this brand for over 12 years because they’re true leaders in protection. However, in recent years, the pencil flap on this model has become a real issue. On this case, the flap broke just one week after I started using it. It’s simply too fragile and needs to be redesigned or reinforced. Aside from that problem, the case itself is very durable and provides excellent protection. Even with this issue, I still trust the brand and hope they improve this weak point in future versions. ✅ Yes, I would recommend the product, but with caution about the flap.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Cons mentioned:
    Stand

    Rated 3 out of 5 stars

    Good BUT.... Team...come up with something better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned Otterbox products for years.. for Ipads and for phones... this one is good BUT the compartment that was built for the Apple Pen is almost useless.... It doesn't take much to mistakenly open it potentially lose the pen... The stand is clunky to use and slips sometimes.... there must be a better design.... Come On Guys.... You've been stellar for so long .... there's gotta be someone there to design a better product.....

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Defender Series for Apple iPad Pro 11-inch (M4). We have taken your feedback to the company for future consideration. OtterBox

  • Cons mentioned:
    Quality, Screen protector

    Rated 1 out of 5 stars

    Never again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was used and broken. The protective screen had been pushed all the way out. There were scratches all over it. I returned it. The damage isn’t a otterbox issue. However, No way this is worth what otterbox is charging. The damage to item was a best buy issue. I noticed the box had been opened when I picked it up. But wasn’t aware of damage till I got home. Best Buy let me return it with no problem but I wasn’t interested in an exchange.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case feels amazing and my IPad feels very protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta have a cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you make a high price purchase, you definitely want to protect it all you can. I love this and it protects the device adding a little more security since our iPad is being packed everywhere

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 2 out of 5 stars

    Good but very akward

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is pretty solid but the extra case that have stand is very awkward. The flap that covers the Apple Pencil charger/hold pencil doesn’t fit. I was able to take the flap off and put it back on. So, i had the flap removed permanently. One nice thing is that the screen protector is part of the case. I plan to keep this case as a backup because I wanted a case with keyboard but they’re expensive. I have decided to go ahead and buy one anyway. My recommendation to buy this case is up to you. I wouldn’t buy it if putting on and taking apart the case is difficult for you.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Defender Series for Apple iPad Pro 11-inch (M4). We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    iPad for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it the I pad is a life saver and the pen that comes with it is the icing on the top. Now I’m organized and ready to take on the world

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protective cover has pluses and a minus. The benefit is it does protect the iPad, due it’s cover, the pen doesn’t have a way to connect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box joy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for asking the question “ what was I looking for in a case for my phone”… that narrowed down the option( so many) and I am very satisfied with the otter box! Thanks to the knowledgeable sales person I am completely satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPad pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but would definitely recommend if you looking to get a tablet and the help from the bestbuy employee was 10/10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great, very secure and very durable. would recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Quality, Stand

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this is simply not OtterBox quality. This was bought as a gift. The pen doesn’t fit. The stand is flimsy. Since this was a gift and bought some time before the return date, probably stuck with it and out of the $$.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is the ideal for protecting my iPad while still preserving the sleek design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Have Always Purchased OtterBox For All My Apple Products. Best Protection Around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new iPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I’m actually using the new iPad for streaming purposes. Like other generations, it’s hip, it’s cool and it’s an Apple product which says just about all you need to know. Yes, we are an Apple family, but it took a while for my hubby to come over from the dark side. :) I love everything about our new (shared), IPad. Just wish I had bought the bigger screen…next time!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPad armor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You absolutely have to have this case I let my six-year-old play with my iPad and I have no worries with this case on

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wanted to love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very heavy product and the plastic stand broke almost immediately. We still use the case but it is heavy and hard for kids to hold

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 5 out of 5 stars

    Retired veteran

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get excellent help at Best Buy . And all the people that work there are very friendly and helpful !!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for iPad Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for construction work. It protects from dust and scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Saves my phone from getting damaged. Looks nice.

    I would recommend this to a friend