Customer Ratings & Reviews
- Model:
- 77-62032
- SKU:
- 6383145
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Defender Series case's excellent protection, ease of use, and included stand. Many appreciate the case's snug fit and high-quality construction, along with the added screen protector. However, customers are negative about the relatively high price and some find the case to be somewhat bulky or heavy.
This summary was generated by AI based on customer reviews.
Top quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally worth it buy this you will not regret it !
I would recommend this to a friendGreat quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rugged cover is hat can handle Most construction abuse
I would recommend this to a friendCase for ipad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love otter box cases they are the best.......
I would recommend this to a friendGreat case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just The perfect Christmas gift for my crazy nephew
I would recommend this to a friend7th gen iPad otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good case. The only issue is that you have to press hard on the screen in order for the touch screen to read the touch.
I would recommend this to a friendGreat product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They only problem I had with it when I purchased it and get it home the screen out of the water and separation and so I had to return other than that it’s a good product
I would recommend this to a friendVery good for iPad protectiom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 6th outrebox we have purchased. With this unit in the horizontal position it does not sit properly when using the base for an easel. Something has changed
No, I would not recommend this to a friendComprehensive Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is phenomenal in almost every way. My only reservation is that the screen wouldn't stop an impact and is not glass so it may scratch easily.
I would recommend this to a friendGood case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this case. A bit difficult to get the outer part all the way on, but no big deal.
I would recommend this to a friend- Cons mentioned:Design
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with it just didn't care for the design of it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Squeeks,
We're bummed to hear this Defender Series case didn't work out for you. We really hope this experience doesn't turn you away for good. In the meantime, we'd love to pass your feedback along to our product design team for future consideration.
Best,
OtterBox Customer Service Team
Normal good product from Otterbox.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only downside for me was that the stand is in a separate piece.
I would recommend this to a friendGood item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sturdy, it would be nice to have a keyboard with the case.
I would recommend this to a friendProtects Well. Screen scratches easily.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sturdy and nice protective case. Major downside is after about 2 weeks of use the screen protector starts to scratch and look pretty blurry.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dave!
We're sorry to hear about the damage to the screen protector on your Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Keep in mind, we do have a great warranty, so we're more than happy to get you helped out with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Return policy sucks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the item was too big and bulky. Tried to return it to the store got there right after they closed. Tried a week later and it was too late to return it. Their return policy really sucks. The return policy is 15 days instead of 30. I will never buy anything online again.
No, I would not recommend this to a friendNot really worth the hefty price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't qualify for Best Buy's replacement plan or I would have exchanged it a few months ago. I had to replace the IPad after a couple of months due to cracked screen and the rubber is cracked on the side of the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro case. While our cases are tough, there are still some variables that can't be predicted. Though we aren't able to extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement OtterBox. Our phones are currently off as we take precautions to reduce the spread of COVID-19, but we can still be reached online, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Lasted little
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This actually go loosen and stretched out so quick and no warranty they said have o contact otter box protection is good just not durable
I would recommend this to a friendNew otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New OtterBox faceplates lets in dust and not like the old OtterBox is where it was secured and nothing was getting through
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While that case is designed to keep your ports protected from dust and debris, the case in its entirety isn't dustproof. That being said, if your slipcover is loosening up to allow excess dust into your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not fit the iPad had to order it from Amazon and the one we got from Amazon was a perfect fit
No, I would not recommend this to a friendOpenings in the wrong place
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this with our new iPad that recommends the 7th Generation covers--two of the button openings were offset just enough to be unusable with the iPad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series case has been giving you some issues with the buttons on your iPad! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of! Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
It is un W Cannot use it with the wireless.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot remove the case. Unwieldy as I cannot use my wireless keyboard.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cigli,
We're so sorry about the technical difficulties you're having with this Defender Series case. If you're willing to give this one more shot, please feel free to contact us below, and we'll dive in with some troubleshooting tips which we trust will restore full functionality of your keyboard. Feel free to contact us below and we'd love to help!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team