Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 85 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers recognize the Defender Series Hard Shell Case offers excellent protection and good quality, with many praising its durability and grip. However, some customers find the case bulky and expensive, and a few experienced difficulties with the fit. Positive feedback frequently highlights the case's protective qualities and its ability to maintain the phone's sleek design. Despite some drawbacks regarding size and cost, the case's robust build and secure grip remain prominent features in customer reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-85 of 85 reviews
  • Rated 5 out of 5 stars

    Indestructible

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd OtterBox, I get one for every phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great it snuggles my phone just right and looks very sexy!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    bulky

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but it is just too bulky. Won't fit in jeans pocket .

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Lurker,

      We so apologize that this Defender series is just a little too cumbersome for your comfort level! If you're looking for something that still provides stellar security, but in a sleeker style, we would suggest taking a look at the Commuter case. This style is more pocket-friendly, and should be more up your alley. Feel free to check it out via the link below, and call our Otter experts at 1-855-688-7269 with any further inquiries!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-google-pixel-xl-black/5708253.p?skuId=5708253

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    It's an otterbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bulkier than most other cases but my phone feels protected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Upside down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy! Phone has to be put into case basically upside down. You have to turn the phone over with the volume buttons facing down. This means that if you are right handed, it takes both hands to put the phone in and out of the case. Very poor design. I left a message for customer service with absolutely no response. I will never buy OtterBox again.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Micky,

      We apologize that you're feeling so disappointed by the Google Pixel XL Defender series! The belt clip holster is engineered to provide the most stable protection possible while the phone is resting at your hip, and due to the positioning of the side buttons on the device, it is true that the phone can only be inserted one specific way. We're sorry about any inconvenience that this may cause, and while it may take some getting used to, you can rest assured that the unit should keep your device safe for a long time to come!

      Sincerely,
      OtterBox Customer Service Team otterbox