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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1770 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the Defender Series Pro Case's excellent protection and perfect fit for their Samsung Galaxy Note10+ phones. Many appreciate the case's quality, grip, and ease of use, along with the convenient belt clip. However, some customers point out that it's bulky, doesn't include a screen protector, and may interfere with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,770 reviews
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case love the grip and protection it provides for my phone this includes the belt clip absolutely love this case I really recommend it

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Works great wirelessly, highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th Otterbox case (Note 2, 4, 8 and now 10+) and so far I like it the best. The phone came with a screen protector installed and a couple generations back I was already removing the clear film from the Otterbox and installing my own protector anyway. This case is less bulky than previous cases and fits my hand well. The textured back looks very professional and has a sturdy feel. I am more likely to carry in my pocket than in the holster so the squared corners should help. I have tried 2 wireless chargers. The first is my Samsung wireless fast charger. It connects and charging is the same as with no case. I also have the Eggtronic PSBK10 10 watt, 10,000Mh powerbank wireless capable with stand. I am pleased to report it will charge while in the stand and wirelessly when used as a backup power supply. Positioning is less fussy than with the Note 8 in a Defender Otterbox. The antimicrobial feature is new and a added plus in the current Covid-19 world. For me this case hits all the marks and does not disappoint. Yes there are less expensive cases to be had. You are protecting a $1000 phone. Is the case where you want to skimp? For me, when I purchase a new phone it goes from the box into the Otterbox and only comes out for a periodic cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Otterbox and Best Buy great combination.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me begin with otterbox defender pro is the best case out there. I've bought a lot of cases for my note10+ from lifeproof to ghostek, and otterbox blows then away. Best grip, biggest lip surrounding the home screen, I got every all most every otterbox case from the symmetry, commuter, to the defender and defender pro. The only one I'm missing is the defender pro gone fishing blue case. I wish you guys had it I would buy it now. Otterbox and Best Buy a great combination.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Otterbox Defender Series phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had the Otterbox Defender Series on my phones. Others claim to have the protection Otterbox Defender Series does but they don't. I know of others who have cracks in their screens because they didn't want to spend the amount Otterbox Defender Series charges. It's well worth it. My phones last 3 or 4 years & not a cracked screen. The knock off brands that look like the Otterbox Defender series are not even the quality of what the Otterbox Defender Series is.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Incredible case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only downside of this case for someone like me is I am 1000% reliant on a popsocket to not drop my phone on my face and the rubber backing of this case stops that. That's the ONLY reason I returned this case. It looks great, feels great, works great, the protection is incredible and it's more than worth the money if a popsocket/phone grip isn't something you need. I'd recommend 10/10 regardless of my inability to use it due to my need for my popsocket. Purple Nebula is also a great color.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    The case fits perfectly. It is sturdy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits perfectly. It is sturdy. I like the two tone colors. I am not using the outer slip cover and holster which is part of the case, I did not find it useful . This case will definitely protect my phone. I am happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Beautiful and Protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to protect my investment of a phone. I've always used Otterbox and really love the level of protection and support it gives. The color is beautiful, the fit is great, although not perfect, and I have no problem with it being screenless because if it had a built in screen protector you couldn't use the infinity edge feature as it was designed. Just add on your own screen protector if you want more protection. Will buy again. Curbside pickup was also convenient and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 5 out of 5 stars

    Just buy one of these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ugly, bulky, dense. Protects better than the samung flip cases. Still no protection for the screen

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Otter box case for my Samsung Note 10+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how I have a better grip on my phone with this case. I was afraid it would be too big and awkward, it is actually easier to hold onto. I had to replace my phone as I kept dropping my phone. The nice case I had with a flip cover was too easy to drop which was unusual for me. These phones are too expensive so it makes sense to have a really good protective case. I have had Otterbox cases before they last and protect well. Worth the extra size and cost. I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong and sturdy; this Otterbox fits my phone perfectly. I only wish they still came with built in screen protectors.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great protection- Slim look

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th Otter, due to phone purchase, not any issues. I have used during deployment, workouts, and responding to all types of disasters with inclement weather and conditions. None have ever affected my phone or or performance. Moreover, I've never touch any of my new phones. As soon as I purchase from Bestbuy, I buy an Otterbox and SD card, install in store and thus protected. Keep up the great work, and protecting the newest phones and electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    great protection but miss front cover protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an otterbox defender on my previous phone for many year and loved it. Then I upgraded to a new phone. The newest version of the otterbox offers protection against damage from drops. I do, however, miss the front cover that was present on the previous version of the otterbox defender. Thankfully, my new phone came with a screen protector. But, I already have to replace it as my phone dropped and there is a nick in the protector. For the cost of the otterbox, it would have been nice to have the extra layer of protection in place to prevent this nicking. I always had an internal screen protector on my previous phone along with the external otterbox protector and never experienced this type of nicking of the protector before.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great as always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since I found Otterbox, I have never stopped buying them for my phones. I am a clumsy person and I frequently drop my phone or knock it over off a surface. I also work an unpredictable job where my phone could easily be grabbed and thrown,, or messed around with. Regardless, Otterbox has always kept my phones safe. I've cycled through probably 3 or 4 phones over 6-7 years and it kept all of them from breaking. One of my phones only broke a week after removing the case (the back was peeling after about 2 years of the case being on the phone and I procrastinated on getting a new one after I removed it). With one of my older phones, I was checking the oil on my car and slammed the hood down. When it wouldn't close, I kept trying to push on it, opened and tried to slam it closed again (multiple times), and literally sat on it trying to get it to close. Then, I realized my phone was blocking it from closing because I'd left it right on the front inner edge. I grabbed my phone with the expectation that I had killed it, but there were no cracks - not even a scratch. Anytime the Otterbox is on, I know my phone is more likely to remain intact. They even have a warranty that you can turn in if they fail to protect your phone - I've never had to use it though, so I'm not sure what the process behind that is like. If you're clumsy, work an unpredictable job that could pose danger to your phone, or just want a case that will give your phone the longest protection life, choose Otterbox everytime.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Quality Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone well, but isn't too bulky. Keeps the phone safe without being too heavy or restrictive.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    OK, as long as you keep it in the case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone and it fell in a way that it damaged the OEM screen protector, but the phone remained intact. It's a pretty basic Otterbox Defender in that it provides good grip and gives all-around protection. I think that there are cheaper options now, however, that provide the same levels of protection. One thing to note is that I have taken my phone out of this case maybe 15 times, and the plastic portion has broken. You should know that this can happen to you too. If you're not going to take the phone out of its case, then don't worry about it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there.

      We're sorry to hear about the damage to your screen while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we can't replace the phone, we're, more than happy to get you taken care of with a replacement case. Reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Peerfect fit for my Samsung phone. Sturdy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly fit my Samsung phone. Easy on/off. Buttons align well. Offers great protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox best purchase for protecting my phone ised them for years and stand by them

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen protector

    Rated 5 out of 5 stars

    Otterbox case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I miss the days when the otterbox cases came with the built in screen protector. The price of the otterbox case continues to rise and you get less. Well this is the society we live in, right? Anyway as far as quality I like the otterbox warranty, feel texture and if you drop the phone it takes the impact most of the time.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Ultimate Protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ultimate protection for my phone. I have dropped my phone on several occasions and have not had my phone damaged. This has thick rubber all around the phone. It does not cover the face, so you still need a screen protector, but it does have a raised edge, so it is a little more difficult for the screen to get scratched in a fall, get the screen protector though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best case to have for this Beast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked through the other cases they had on sale. I was looking for the Military Grade Samsung case I had for the Note 8. I found out they discontinued it. My next option was an Otterbox. Since I've have have a 1000 dollar phone, I need the best protection. I do not regret my decision for this case. Doesn't make you phone feel bulky, and excellent protection. Get the case you won't be dissatisfied.

    I would recommend this to a friend