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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1566 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,566 reviews
  • Rated 5 out of 5 stars

    Love the case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case. It’s not heavy at all. If you live otter cases. This one is a good choice!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective and functional! I wasn’t sure if I’d like the case but I’m glad I got it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The line has gotten thinner and with the same protection as in the past. Great quality

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox IPHONE protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you want to protect your phone buy the OtterBox- this is my 3rd case and it works

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous Otter box tough. I have used this type of care for several phones. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong and it fits the phone perfectly , will always get accessories from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    purple otter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great otter box. protects my phone well love the color definitely would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    tennis doc

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for your phone but do not forget to buy the front protection shield.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love my otterbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t own a phone without my otterbox. Great protection don’t go without it.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Useless with wireless charger

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but don't but don't if you intend on using a wireless charger. It won't work

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Iphone 12 Pro Max case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection this case gives my Ip es 12 pro max!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for new 12 pro max, always need the extra protection otter box offer!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cases. Been using them for years and always protect my phones very well!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tried and True product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otter products! They keep my phone well protected through numerous drops.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, it’s bulky but I’ve never had a case that protected a phone as well as Otterbox

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very good product to protect you phone I’m happy how this works

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good phone protection but you can find cheaper on eBay same brand

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outer box

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for protection for iPhones Works great works with wireless charging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Forged by God

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone Case and feels good with a little bit of weight to it but not to bad .

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Depends on your needs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great if you’re anticipating a lot of bumping/dropping... like perhaps you work in an outdoor labor intensive environment... I dunno. The cons of this case are it’s very bulky and heavy for an already bulky and heavy phone. Also, it does not work with MagSafe and needs to be removed to charge in that fashion. So really depends on what you need from a case. It’s definitely going to do the job of protecting your phone but it’s a task to take it off. It’s fairly pricey as well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series Pro! That is the most rugged case option in our lineup, so it will be a bit more robust than some of our other offerings. While this OtterBox is compatible with Qi charging, it was not designed for optimal performance with MagSafe accessories. Having said that, we do have a full lineup of OtterBox cases that are designed specifically with Apple's MagSafe ecosystem in mind. We'd suggest checking out our Symmetry Series+ with MagSafe through the link below, as it sounds like it will also meet your needs for a sleek protection option.

      Symmetry Series+ with MagSafe: https://www.bestbuy.com/site/otterbox-symmetry-series-with-magsafe-for-apple-iphone-12-pro-max-black/6427854.p?skuId=6427854

      Best,
      OtterBox Customer Service Team OtterBox

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