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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 397 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers highly value the Defender Series Pro's excellent protection and high-quality build, citing its snug fit and ease of use. Many appreciate the case's grippy texture and the convenient clip. While some find the price high and the weight noticeable, the overall positive feedback points to a durable and protective case for the Samsung Galaxy S21+ 5G.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 397 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had otterbox cases for my Samsung phones since the s5 im pretty sure. I will never buy another brand. They have kept every phone ive had in perfect condition. Even with kids!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otterbox Mission

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was excellent at the store, great attitudes, heads all up and helpful. I bought the wrong one online and quickly found the correct one and exchanged it easily with the help of your marvelous staff.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, strong yet sleek. I love it! Covers everything perfectly, worth the price. Have dropped it a few times so far and it’s been great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an Otterbox, what more do I need to say? I have been using these on my phones for practically ever. They protect my phones perfectly - so well that the S9 I am trading up from looks brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Loyal ottetbox customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these cases one for my 21 plus and one for my ultra I trust otterbox their cases are reliable and sturdy I have been purchasing otterbox cases for 9 years and I trust their cases

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very Protective

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had a phone case with 3 pieces. Once you assemble it, it makes sense. It makes phone bulky, but very protective. When not using the port to charge, it does not charge with blue case on some devices, others it will. I would not buy again due to all the pieces. However, I am kept it and use it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    All of phone cases have been Defender Series .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox makes great phone cases . The only reason I 'm giving 4 stars is if you drop phone and it falls on the corners it breaks and you need to purchase a new Holster . I would definitely recommend this phone case . Phone has never been damaged if I accidentally dropped it . After 3 years of the Defender Series on my S9+ my phone looks brand new .

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Mr. Otterbox lol

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone feels very supported. It's very masculine to me and a little on the heavier side..but It gets the job done. Hopefully OB will have different colors in the defender pro line up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for S21 Plus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual Otterbox hit another home run. Fit is perfect. The ends are raised to protect the screen. Also the case is screen protector friendly. Highly recommended for the S21 plus.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my Phone, I have dropped it several times and was worried, but it was fine. I will always get one of these for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    If I had only put an OtterBox on my Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bad I hadn't put one on my phone before I dropped and broke it. The OtterBox is fantastic. My new phone is safe and secure in its new OtterBox. No worries now. All is good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox is the best in the business

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best protection for my phone. OtterBox speaks for itself. It is the brand I can trust. I have owned so my OtterBox and it continues to produce quality products.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good for protecting the phone but it is heavy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product was as advertised. Customer Service was super!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Heavy duty case worth the cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full coverage protection for Samsung Galaxy S21+ 5G. Belt clip included. This case is thick but worth it for protection level. Covers the charging port with a flap.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young lady that works for Best Buy talk me in this purchase purchase I'm happy that she did I've dropped my phone twice after the purchase no scratches no break

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as all their products do! I have used this same type of case before with my Note 9 and it kept it safe and sound. It is well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard-shell phone case with rim that prevents the phone face from getting scratched if it drops on a hard surface. Back is durable, and protects the phone inside.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box phone protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great protector case for your phone. It takes a licking and keeps on ticking. This case does not break easy and it protected my phone. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my Samsung Ultra. easy to use Easy to see. Love the size of the screen the phone is very easy to operate a lot faster than what I am used to

    I would recommend this to a friend
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