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Customer reviews

Rating 4.7 out of 5 stars with 1261 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the phone's protection, camera quality, and snug fit. However, some customers have expressed concerns about the absence of a built-in screen protector and the bulkiness of the phone. Some customers have mentioned issues such as price and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,261 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox defender pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK so people are saying this phone doesn't fit into the holster right and it's upside down. They don't have a brain. The back clips turns. You can have it facing forward or backward without touching any buttons. I had s10 n like that otter case has raised ends in the front and keeps your screen off surfaces. The depth on around the camera is the best I seen. I also bought a laminated glass protector for the cameras. I didn't use glass on the front but the other kind. It is tricky n I almost got it first try. It peeled up just a Lil on the bottom. It doesn't affect the function in anyway. If anything just eye sore but I have 2 more so I'm gonna try and redo it. I bought the speck case to hold me off till I got the otter. The speck case I wouldnt trust dropping. The phone fits perfect in the otterbox and isn't bulky either. I looked over every case and otter is tops. Had 3 or 4 galaxy's n put otters on all. I even ran my phone over on a gamelan road and it was fine. I wouldn't trust any other case other than maybe the monarch but the otter is still better.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, has held my phone together dispite many drops over the years. The flap that covers the charger ripped off a while ago and seems to be poorly attached.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case for clumsy people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love outerbox, never have had a broken phone with the defender series on. And love how its rubber, if phone falls it will literally bounce up and observe the whole shock. And its not slippery unlike the plastic cases that will slip right out of your hand

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They're worth it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish i could give it 4.5 stars rather than 4. Love these cases. We get them for any and all phone purchases. This buy was actually replacing one that was several years old. My husband puts his through the ringer for sure being a hobby mechanic. They're easy to clean, last a long time, and definitely worth the money in my opinion. I only hope one day otterbox comes out with colors for the super duty cases. Having all black in 1 house makes it easy to mix them up

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best camera phone to date!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is AMAZING! I took the most beautiful pics of the moon with it the first night. Most phones do not take very good moon and landscape photos. Let me tell you... when I zoomed and focused I was blown away! Take a look for yourself

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but I wish it came with a screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Galaxy S21 ultra for its cameras and storage capabilities. It hasn't disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Galxy21+ ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed from 8+ to 21ultra. Everything so much better. The only issue is that some applications not up today with 21 model. They display numbers in block font, when in 8+ same text was displayed in red or green. Also storage is not expandable Almost forgot, camera quality is unbelivable. It rivals my $3k with $1.5k lenses cannon. Look at first pocture and ship a few miles away. Next picture shos same ship with 30+ zoom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tried, true, and trusted.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender Pro has always been my go-to case for any phone I've ever owned. I'm (at least a little bit) clumsy and probably drop my phone an average of once a day (at a minimum), but my phones have all survived, thanks in large part to the rugged Defender Pro cases I've always used and trusted to keep my devices in perfect working order.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk, Price

    Rated 5 out of 5 stars

    OtterBox case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very decent work very well for my phone so far and fits like a glove. Otterbox cases are known to be one of the better cases the price was a little higher but it's worth it to save the phone if it drops. Comes with a in a hard shell with a rubber outer shell which makes impact for dropping sufficient. Is looking for a case always to get an OtterBox they're not as bulky as they once were before.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Bulk, Price, Screen protector

    Rated 5 out of 5 stars

    The Gold standard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has come a long way since their beginning and this case is about as tough as you can get to protect your new S21 Ultra! The materials, fit and feel are all premium and you can tell just by how it feels to hold it. Makes your phone feel indestructible with out adding too much bulk. It's a big phone, no case is going to make it feel smaller. There are only two drawbacks, and one is price,but you only get what you pay for, and two, there is NO screen protector! This may or may not be a deal breaker for you, but Otterbox quit designing a built in screen protector several years ago, right around the time phone manufacturers started making fingerprint readers under the screen. So just keep that in mind if you purchaser a Defender, there is no built in screen protection. Other than that, I highly recommend this case if you like tough, dependable protection like I do!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does NOT Work Properly for Right-Handed People

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Otterbox Defender case for my Note 9, and liked it a lot. Therefore when I got the Samsung Galaxy S21 Ultra, I purchased my "go to" Defender case. Found a serious design flaw if you are a right-handed person. The whole purpose of the holster is to be able to take the phone out of the holster and to your ear in one motion, and to be able to do that without looking. Same process when putting the phone back into the holster. Also, the main idea is for the screen to be facing inwards for protection. As you can see in the attached photos, if one puts the phone into the holster as designed the hook on top will not lock, and will press on the power button. If you put the phone in as designed, then you have to use both hands to spin the phone, or rotate your hand to put it in the holster or take it out. Not a good holster design. I got the phone a couple of weeks after I got the case due to shipping delays. I am out of the return window. I am currently using my Note 9 holster with the Defender case for the Galaxy S21 Ultra, and it sort of works.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Wonderful phone case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect case fits great and handles well. If you drop your phone it holds well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great case, not so great clip

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox brand has never let me down and this case continues the quality ive expected. They also have a very generous warrenty. I owned a case for over 3 years and the still honored their lifetime warrenty. And replaced my case from the wear it picked up. I cannot speak highly enough of this brand and its product. Some things that my case has endured: tossed out a 3 story window onto concrete twice. Fallen down several flights of stairs. Run over by a car. Dropped in the oacean aprox 50 ft down. Thrown at a wall quite hard 3 times. Fallen out of my pockect while on a 24 ft ladder onto pavement. Carried off by dogs. Covered in gas and oil. Kicked more times then youd expect. And left out in -30 F weather for days. It has kept my phone safe enough from all of this. I did replace my screen when it landed face first on a steel edge. But that was the most extream angle it could have landed on to break it. And i had it fixed under my protection plan for $35. These cases really are about as good as it gets. Will buy again for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price, Weight

    Rated 5 out of 5 stars

    Silly Name. Master Protection.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Swear by Otterbox Defender. I've had several and never had a phone get damaged in a drop or impact. It was a no brainer to get another one for my new phone. I'm a holster guy and have never seen one that works as well for me. It's a little heavy and pricey but compared to having a damaged phone I'll take the extra weight and protection. I have had one of the clip corners of one break, but Otterbox sent me a whole new case with no hassles at all, I called and their process was simple and painless.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defender Series Pro for Samsung Galaxy S2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In everyday use, the OtterBox Defender Series Pro for Samsung Galaxy S21 Ultra 5G in Black provides unbeatable protection against drops, bumps, and scratches. Its rugged design ensures that your device stays safe, even in the most demanding environments. Despite its robust construction, the case maintains access to all ports, buttons, and features of the phone, allowing for seamless functionality. While it adds some bulk to the device, the added peace of mind is well worth it, especially for those who prioritize keeping their phone safe and secure in any situation. Overall, the OtterBox Defender Series Pro is the ultimate choice for users seeking maximum protection without compromising usability in their everyday lives.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Best case to protect your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for complete protection for your phone. Always one of the best brands to buy easy to isntall and fits perfect. Transaction with Best Buy was perfect fast ans efficient and great customer service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    OtterBox - Defender Series Pro protective case.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, easy to manage and clean. Lives up to it's retailed name "Defender". Dropped my phone my times than I care to share and no damage to my phone. Very satisfied with my purchase and continuing to use Otterbox products. I do shop and keep an eye for comparable products and have not found anything that meets this products standards or quality.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    The best case, period.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, easy to install and fits exactly. Makes phone nicer to hold and eliminates the uneven contour of the camera array when you lay it flat. Charge port cover is easy to open and close also a perfect fit. Case has a soft, easy to grip feel and is easy to pull out of pocket as I don't use the inlucded holster. Simply the best case for the S21 Ultra available.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otter Box for S21

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fit & protected my phone. It came a day after it was suggesred but was still in good timing.

    I would recommend this to a friend
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