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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 194 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 194 reviews
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    Does it’s job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids toss my phone a lot and this case is the best thing ever

    I would recommend this to a friend
  • Pros mentioned:
    Clip

    Rated 4 out of 5 stars

    Not bad. Too much..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Didn’t think I’d like the clip but I do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for careless teenagers who drop their phones!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Cell phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the fact that this case doesn’t have a screen protector like the one I got for my iPhone 8. I have plans to return it because I can’t even get my iPhone in it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to disappoint with the lack of an included screen protector with the Defender Series Pro case. Although an integrated piece such as this was a longstanding feature of this model's design, we actually moved away from that setup back in 2017 in favor of direct interaction with touchscreens or use of a glass screen protector.

      If you're still struggling with installation, we'd be more than happy to help talk you through the process. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Tried another but I did discover theirs no other

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I upgraded my phone to the new to the iPhone 14 my service provider offered me a deal on a different brand case. I decided to buy it because it was clear would show off the actual color and style of my phone. Ultimately didn’t like the clear case is it yellow and just in a couple months time. This particular case my phone would slide a bit too easily. It wouldn’t stay on my car seat, or in my pocket as good as I like. I am glad to be back with otterbox defender. Clearly the top of the list for quality in design and protection. It has the standard rubber shroud for the right amount of tackiness. I thought I’d be annoyed it didn’t have the plastic screen cover anymore but I was pleasantly surprised to discover a piece of tempered glass is a way better solution. Doesn’t get scratched up as fast and if it does you simply put a new piece of glass on the phone. Still holding up after a few months but if it does wear out or I decide to get a new one I’ll definitely be looking no further than an otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Fits like a glove

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Easy to fit on my IPhone 13. Makes phone comfortable to handle and protects it. Left my phone on my trunk and drove with it stayed on the phone. Opened the trunk then it dropped. The phone was not damaged and either was the case . It’s a must have make sure you invest in one.worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    THE COVER FOR MY OUTTER BOX CALL "J O Y"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS CASE IS THE BOMB. IT HAS SAVE MY PHONE MANY TIMES. This is the 3 case I have purchase. Like I said before it is the BOMB. NOW I WOULD LIKE TO SEE SOME SPARKLES. I HAVE DROPPED MY PHONE SO MANY TIMES. THE FIRST TIME I DROPPED MY PHONE I START TO CRY. BUT WHEN I PICKED UP MY PHONE, I CRY TEARS OF JOY. JUST LIKE THE JOY IN CHRISTMAS.

    I would recommend this to a friend
  • Cons mentioned:
    Dust resistant

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps keep phone protected and has great grip. Doesn’t keep dust completely out but does help.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    A++++

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used otter box for all my phones over the years. I am a professional concrete cutter of 19 years and these have never failed me in wet, dirty environments. Ive dropped it numerous times and never had a screen break or phone be damaged. Tried and true.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Tough Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best overall cases for protection. I have been very loyal to the defender series as they have kept every devise I have owned protected. Yes they had a little bull, but the piece of kind for protection room is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been using Otterbox since 2010. For me there’s no substitute. I work on concrete, I drop my phone at least 2-5 times a day. Not one time my phone has been broken. No not from a Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Perfect Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my phone perfectly and offers much protection, I drop my phone a lot and it has done a great job this is my second purchase of this case, I only needed a new one because I got a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nothing like an otter box

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box case does add a little bulk to the phone but if you’re a tradesman like myself this case is solid. I’ve had these cases for a number of different cell phones and all of them were able to let my phone maintain great quality condition

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    A great case to protect your phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is wonderful it’s durable protects your phone totally and you’ll have no worries about any damages

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for your iPhone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great to protect your iPhone and sell it when you upgrade. You really don't have to worry about any damage

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best investment to protect my teenagers' phones. We have owned several otterboxes and nothing compares

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protect like a pro

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking it out and putting it on is a bit tricky and annoying when needed. That said, my phone has fallen more times than I can count and the screen is intact. I believe this is the longest I’ve used a phone without cracking the screen (running about 8-9 months now). Look is pretty basic and it does add a bit of weight and bulkiness to my iPhone but I don’t care.

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    Does the Job

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Purchase this case a year ago and still doing its job. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    OtterBox is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong & durable iPhone case. I am strictly an Otterbox user.

    I would recommend this to a friend
  • Pros mentioned:
    Clip, Durable

    Rated 5 out of 5 stars

    Big, strong, and utility...what an Otterbox is for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Otterboxes since a job that put touches in them, and they are amazing. I've witnessed coworkers accidentally drop them down flights of stairs in a parking garage, drop them from a story above, and kick them across the room, and just the rubber gets a dent. They are warriors, so when my iPhone screen broke a month ago, I knew nothing better. Other than the durable build, I use the screen cover and clip to inspire myself more to just leave my phone behind and charging, and utilize my Apple Watch more for controls and needs. A covered screen is lesser seen for the notifications, etc. I also use the clip to sink it halfway in my front pocket, making it a bit less obtrusive in my clothing.

    I would recommend this to a friend