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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 183 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers highly value the Defender Series Pro Hard Shell for its exceptional protection and build quality. Users appreciate the good fit and enhanced grip it provides, while some find it surprisingly lightweight. The only notable concern mentioned by a few customers is the relatively high price point. Overall, the positive aspects of the case seem to outweigh the cost for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 183 reviews
  • Rated 5 out of 5 stars

    best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great price. Couldn’t find the same product at any other store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love otterbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone protection from a top brand at less than half the cost at other stores.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norma Whiting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought Otter Box, I dropped my new iphone and the screen already cracked. Thank God I also purchased along with the Otter Box: Screen protector and a Charging cable also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Difficult to use phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shel is Sturdy, but top not sitting flat. Space between top of case and phone making it difficult to type and use the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no trouble trying to connecting my phone it was super easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box has served me well for many years. No questions to ask when I bought my new phone. It was A GIVEN

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great case - Not so great return policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with Otterbox! They’re durable and great quality. Just triple check that it is the correct case for your phone; especially when buying from Best Buy without a membership. I couldn’t receive a full refund for this unopened product since I was 3 days outside of their 15 day return policy. I called customer service and was told the store managers have the discretion to override the policy and provide a full refund. It’s been a while since I’ve purchased from Best Buy and don’t remember such a short return period. The manger was very kind and respectful, but was only willing to provide store credit. Being that this was the case, I returned it, and left the store credit with the manager, as I will do my best to not purchase from Best Buy again. Customers should not need a membership for a reasonable return time frame.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Sanchez

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product great quality good proven product Will come back for more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple but stylish and protective, love the sleep design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Otter Box phone cases for well over a decade now. I used to be in construction and back then the Otter Boxes were supposedly water proof - they claimed you could submerse your phone in up to 10 feet of water and it would still work. I never did that, but I did regularly have it on (and use it) while in the pouring rain and have tossed it off of roofs (to someone below) and never had any problems. That sold me on the brand and I’ve continued using Otter Box Defender cases ever since. They (Otter Box Defenders) aren’t completely waterproof anymore and I no longer work in construction, but they still come in very handy for me in the classroom (I’m a teacher now) when one of the kids gets out of line and I need to throw something. I’m just joking about that last part, of course, but the cases really are still drop resistant - I sometimes just toss it on the ground when one of the kids makes fun of me for having a belt clip phone case (apparently that’s not a trendy style right now). I get the last laugh occasionally when one of their phones gets cracked from just falling out of their backpack. I also win any “phone duels” because it’s WAY faster to pull it out of the belt clip holster than a pants pocket. So if you’re interested in this product, it is a good one… as long as you don’t mind little 10 year old diaper-wearing babies making fun of you for using a belt clip phone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always loved outer box but this outer box is way better really hard to take off. Protect your phone at all cost. Even feels light on your hands. What I don’t like is I missed the one part of the old cases we used to have the screen covering the front. But I really love this one and sometimes I put sticker on them and it is easy to take off. I would definitely recommend to anyone trying to get an outer box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox-Quality Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox is a high-quality product with a solid feel. I chose the model that was not waterproof because I prefer no plastic cover on the screen. I’m confident it will protect my iPhone. Well, I like that. It includes a cover for a charging port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My case broke that morning that I have had for 18 months. I do AC and have dropped my iPhone 100s of times and never once did my cell break in any way. I needed one asap but have no time to shop around. I went online and compared prices for same case and Best Buy had the best price by almost half everyone else and it was delivered sane day was well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted! My husband loves this case, it was the only one they had for his phone so that worked out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Functional protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox i got for my iphone 14 plus fitssnug and protects my iphone. Im prone to dropping my mobile phone a lot and i feel assured my phone comesput unscatbed. It fits good i. My hamds and has flaps for all the switches and buttons of my ipho e. Impressive case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great classic bomb proof case. With having a 5 year old who loves to use my phone. I know the phone is in good hands with this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone case!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone case. It is easy to grip and has good friction with surfaces preventing the phone from sliding easily. It's durable and keeps the sensitive parts of the phone protected from dirt and other damage. It also makes the phone feel more ruggedized. I also like the fact that it has a heat sink to help pull heat away from the phone. A must for anyone who wants to extend the life of their phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Case Scenario

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this case several times with different phones over the years. I think it’s the best case out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve dropped my phone so many times - no problems ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for my phone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box makes the best phone cases, in my opinion. It was also on sale at a great price!

    I would recommend this to a friend
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