Customer Ratings & Reviews
- Model:
- 77-96021
- SKU:
- 6603274
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Poor design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely a poor design . My phone fell off car magnet , fell 6” and my zag screen saver cracked . So much for their drop test . The sides are not high enough to protest sides of phone. This happened week after I purchased it . It will be going back to store . Junk
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome did i mention how awesome this product is
I would recommend this to a friendNot enough screen protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used the defender models on several phones in the past,….GREAT protection all around …UNTIL NOW!! The front bezel is now almost level with the screen…so really it offers very little protection for the screen edge……which is probably the most vulnerable part of the phone. Its a very strange part of the design to delete since it was the reason so many use that particular model. So im very dissappointed in this newest version for the iphone 16 pro
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback regarding the new OtterBox - Defender Series Pro Hard Shell for MagSafe Series. We have taken your feedback to the company for future consideration.
Uncomfortable Grip and Camera Control Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Otterbox since the iPhone 4S. They’ve always provided complete protection until now. Whether it was lack of collaboration with Apple or just engineering, this year’s defender pro has issues that lack confidence in the brand. Number 1 has to be the camera control button protection. There is none. A full inch on the most sensitive part of the phone is unprotected. The gap in this area creates another issue. For right handed individuals, it’s impossible to find a comfortable grip in the left hand. I can grip in my right hand, but that forces me to use my non dominant hand to type and swipe. Ive had the case for 1 week and dread picking up my phone every time. I expected more from a $65 case. I’ll be using my $7 ESR case which is superior to this. OtterBox is not recommended.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Thin.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New case is very thin. Not near as robust and beefy as the otter box defender of the past. Camera lenses practically sit flush with outside of case so finger prints all over lens from talking on phone all the time resulting in blurry pictures. Cutout for camera is odd. Side zoom doesn’t work to often on iPhone anyways. Would have liked a simple button push and forget about the slide zoom on button with finger.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration.
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for what it’s for. I don’t like the flimsy silicone back. Plastic is much sturdier.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Sticky cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cover for the charging cord is difficult to open
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Not protective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a big gap around buttons that the screen edge is exposed. Glass shattered in first week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case and screen protector. If the screen protector is our product, we would be more than happy to assist with a warranty replacement. Please reach out to our Customer Service Team via chat and we are happy to help!
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.havent had two weeks and cracked the cover on my iphone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Bad Design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge gap for the camera control button leaving it vulnerable to drops.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Jason! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Case review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The edges catch in my pocket, the cutout for the camera button makes the case hard to hold, I liked their case on my previous 14 pro much better
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing issues with your case. Please reach out to us via chat, and we are happy to help with this!
Do not buy Otterbox anymore
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and quality is poor on iphone 16 pro defender case. I returned mine for refund.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! While the original purchase placed fully met your needs, please contact our Customer Service Team with any product questions.
Need little more engineering.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera lens protector did not fit with case. Had to dremel edges of camera area of case in order for protector to fit.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .As we do not test our cases with other retailers products such as a camera lens protector, we do offer a variety of products that work with our cases. Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Shop Elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the wrong Otter case from Best Buy and their customer service team made it very difficult to return.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! While the original purchase placed fully met your needs, please contact our Customer Service Team with any product questions.
Broke
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my case broke and I had to replace the screen- a $600 cost.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
No more Otterbox for me, Sad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor protection. Exposed screen. I have purchase Otterbox case for my previous phones, but this one is terrible. I don't know what they were thinking.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello James! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Excellent case for an iPhone 16 Pro!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up making the purchase at Target because it was out of stock at my local Best Buy, but I love this case. It fits my iPhone 16 pro perfectly. Great texture and the cutout for the camera is perfect. Some have complained that the button is exposed, but you couldn't possibly operate the camera zoom function if it was covered. it charges my phone well on my Insignia 4-IN-1 Wireless charger stand also.
I would recommend this to a friendThe side where the new camera button is weak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case altogether is good except The side where the new camera button is. It broke pretty fast and was structurally unsound. Phone has scratches in it. Were the case failed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!