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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 54 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers recognize the Defender Series Pro Hard Shell's excellent protection and secure grip, praising its rugged durability and compatibility with MagSafe. Many appreciate the case's texture and how well it fits the iPhone 16 Pro. However, some customers expressed dissatisfaction with aspects of the case's design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 54 reviews
  • Rated 2 out of 5 stars

    Feels sturdy. Really terrible design.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design around the new camera button seems counterintuitive for a phone case aimed directly at protection and durability. There is a ~1” section of the screen with zero coverage or protection which feels very vulnerable. Its not a cut out for a button, there is literally a secton of the case missing which leaves the screen and completely exposed. The bulk of the case makes the recessed camera button awkward and uncomfortable to press.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! This case was designed to encompass the rugged durability of the Defender Series that you have grown to know and rely on while accommodating the features inherent to the device itself. Please reach out to our CS Team by phone or via chat if further questions arise, as we are happy to help! OtterBox

  • Rated 4 out of 5 stars

    Otterbox must have have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy otter box. It makes the side button harder to use. However it looks and feels like it’s built to last. Last one I had for 4 years with no problems. It was dropped several times even rolled under a car once. Get price to protect your valuable phone

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection, Texture

    Rated 4 out of 5 stars

    Protective yet slim!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this case. The sagebrush green is a beautiful color and i love the grippiness. Feels very protective without adding too much bulk or weight to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Ruggedness

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has been my choice for phone cases for over a decade. They consistently keep my phones safe, screens have never been broken. This case is rugged and will do the same for you! Easy to put on super comfortable in hand.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and protective, magsafe compatible, great grip

    I would recommend this to a friend
  • Cons mentioned:
    Case design

    Rated 2 out of 5 stars

    Good protection, Bad Design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otterbox Defender series for years and have they have protected my phones well. Unfortunately, the design of this case with the new Apple camera control button just doesn't work for me. The cutout is in an awkward place for a right handed person and I just don't feel like I can hold the case normally. Also, the way the cutout is done, it leaves about an inch or so of the phone as well as any screen protector exposed on both the front and sides. I'm going to try to return the case. Right now, I've swapped out to an ESR Cyber Tough case which seems equivalent to the Otterbox Commuter case but the ESR includes a kickstand for the phone. The cutout on the ESR isn't a pronounced as on the Otterbox and there is a small piece that covers the edge that the Otterbox didn't.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A MUST GET, Saves you money on phone replacements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fist time buying this cover. I’m as clumsy as they come. Especially when it comes to my hands and dropping my phone. I’ve gone through TONS of covers. That PROMISE to protect your phone from high drops. But they’re a joke they never protect my phone! So wish I would have bought this first off. Would have saved me TONS of money on replacing phones. This case actually DOES what they promise it will do. Think case but SOOO worth the getting use to the little extra thickness. TRY IT, it will save your phone and you money on replacing phones! That is if your like me. And your phone just flies out of your hand like you have grease on your fingers. Lol

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Texture

    Rated 5 out of 5 stars

    Perfecto

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox does it again with the security and covering for this IPhone 16 - the protection and texture combined are perfect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cutout is a deal breaker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cut out is horrible, I will be returning this case. I've been with otterbox for the past 15 years, will have to look elsewhere. The cut out makes the case feel every uneven and the magsafe outline in the back is sloppy. I love the addition of magsafe but the outline in the back needs to be cleaner or be removed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent for clumsy people!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked my daughter to purchase this cell phone cover for me because I have noticed I drop things a lot more than I use to. Having a brand new iPhone 16, I was really afraid of breaking it. I am so glad she bought it, just the other day it slipped from my hand and hit hard on the road, skipping quite a few feet away. When I picked it up, the case wasn’t even damaged and my phone is perfectly safe!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit and protection for the phone Also, included an offer for a free holster

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to hold without phone slipping. Very good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Texture

    Rated 5 out of 5 stars

    Great iPhone 16 case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and the grippy texture of the Otterbox Defender iPhone 16 case. I feel like it is a very protective cover.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case. Has a sturdy feel with good hand grin so it doesn’t slide off your hand. Only gave it a 4 star because it doesn’t come with the belt clip. Has a QR code you can scan for a free clip but the one I was sent wasn’t the one designed to fit. Too big so the case isn’t well secured and is a little loose which could result in it falling off the clip.

    I would recommend this to a friend
  • Cons mentioned:
    Case design

    Rated 2 out of 5 stars

    Thin.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New case is very thin. Not near as robust and beefy as the otter box defender of the past. Camera lenses practically sit flush with outside of case so finger prints all over lens from talking on phone all the time resulting in blurry pictures. Cutout for camera is odd. Side zoom doesn’t work to often on iPhone anyways. Would have liked a simple button push and forget about the slide zoom on button with finger.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough as nails

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used otterbox for years. It has proven itself worthy time after time. The last incident was me riding my motorcycle through a construction zone and hit a bad hole at 45 mph and it threw my phone out of the phone mount. No damage to the phone

    I would recommend this to a friend
  • Pros mentioned:
    Ruggedness

    Rated 5 out of 5 stars

    Best case otter box makes.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great case for my iPhones. It keeps your iPhone in great condition. Especially when it comes time to trade it in. I work in a very active environment at work and drop my phone several times a day with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ruggedness

    Rated 5 out of 5 stars

    Will buy every time!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always carries these cases. In my opinion they’re the best. Rugged, but still not super bulky. And, they always have some on sale which is even better. 5/5 for Best Buy being the best place to get protective cases for your electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nothing beats OtterBox Defender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No case beats the protection of an OtterBox Defender. Some cases may be "prettier", but will not protect as well in any drop. I have used the Defender on every phone I have owned after my first flip-phone back in the early 2000's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Series Pro for iPhone 16 Pro in Sagebrush is excellent. It offers robust protection with its triple-layer design and DROP+ technology. The MagSafe compatibility and textured grip are great features. Highly recommend it!

    I would recommend this to a friend