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Customer reviews

Rating 4.8 out of 5 stars with 575 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S24 Ultra, highlighting its excellent protection, quality, perfect fit and ease of use. The grip is also praised by users. Some customers mention the bulkiness and price as potential drawbacks, while others have concerns about the screen protector and wireless charging compatibility. A few customers also noted the absence of a belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-8 of 8 reviews
  • Cons mentioned:
    Bulkiness

    Rated 2 out of 5 stars

    Decent, but could be better....

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, easy to clean, but the hardcase under the outer shell broke in about three months, and the area in which the pen is stored always seems to slip off the case

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Requires permanent assembly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggesr problem is the long edge on the camera window. Its loose. Flops around. Only way to secure would be glue. That would cause problems on dissambley amd cleaning. Didnt have it long enough to see how the stylus port held upon this model. But on my prevouus s23, note modes after the first cornr drop it broke the hard plastic and one scratched and one scuffed the corner. Plus is the belt clip case. The only reason i kept purchasing so i could clip to my packs.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you have experienced several issues with this case. Please reach out to our CS Team by phone or via chat, and we are happy to help, as we have a great warranty! OtterBox

  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Otterbox no worthy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I've been buying them since they came out. At least it's some protection, but quite honestly, I believe they're overrated, because the only protection it is, it's just going to replace the actual case, but your phone, no matter what is lost. They're certainly overpriced

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Defender Series Pro. We have taken your feedback to the company for future consideration. OtterBox

  • Cons mentioned:
    Bulkiness

    Rated 2 out of 5 stars

    Loose case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works well but after a year the rubber gets loose. Case need lifetime warranty as the cost is extremely expensive

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. OtterBox

  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    No that good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is to expensive and low quality buy this in may and already broke on October

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Disappointed for 70 dollars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it a month and already it doesn't got the phone snuggly and the power button doesn't align with the case

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Robert! We ae so sorry to hear you are experiencing an issue with this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty! OtterBox

  • Rated 2 out of 5 stars

    It probably is a good case just not my first choic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels kinda cheap. I don't know if this case will protect like the Case I normally use.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We test all of our cases to a Military Drop+ Standard! The Defender Series Pro for Samsung Galaxy S24 Ultra is rated through a 4x Military Drop+ standard and protects your device in one of our most rugged cases! OtterBox

  • Rated 2 out of 5 stars

    No value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too pricey for the quality of the product. Product looks ok

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope that the Defender Pro Series case grows on you over time and with use as it protects your device. Please reach out to our CS Team by phone or via chat, should any questions arise, as we are always happy to help! OtterBox