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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 331 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers admire the Defender Series Pro Hard Shell for Samsung Galaxy S25 Ultra, highlighting its excellent protection against drops, comfortable grip, and robust build quality. Users appreciate the snug fit and smooth texture of the case. Some customers feel it is bulky and a few were disappointed by the lack of a carrying clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 331 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 3 out of 5 stars

    Great case, but missing the holster it NEEDS.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've trusted otterbox defender cases for years to protect all my various ridiculously expensive phones, and they've always served me well. The only drawback is the bulk required to adequately protect such a slab of technology- enter the included belt holster. Don't need to worry about trying to stuff this brick in your pocket! Except this generation of cases Otterbox has decided to try and cheap out and save a few bucks by shorting us the absolutely necessary holster! Included in the box is a flyer asking "Want a free holster?" with a QR code to the website with a promo code to get the ($15?!) holster for free with free shipping. OK, that's pretty garbage not to include it but fine. BUT WAIT, there's more! The holster is "sold out" with only an option to input an email address in the vain hopes of notification when(if) it's back in stock. Otterbox, this was a pretty grimy move on a $65 case. When the market is flooded with alternatives, doing something so anti-consumer is a pretty scummy move.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this! OtterBox

  • Pros mentioned:
    Build quality, Protection

    Rated 4 out of 5 stars

    Ever since OtterBox Defender case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this OtterBox Defender case for my Galaxy s25 Ultra phone I've used the OtterBox brand since my first Galaxy phone the s 3 I started using these cases because it looked strong and sturdy it wasn't until I dropped my phone while slamming my truck door catching the phone in the door the case didn't survive but my phone did not a scratch on it not a cracked screen so I've been buying the OtterBox brand Defender case ever since

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My Wife Loves Her Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ergonomics and texture. The case is very durable as well saved the phone from a couple drops so far. Allows us to let our kids use the phone without worrying about broken screens. Would highly recommend it to protect your device.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection to Save Your Cell Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter’s Box Defender is just that! Protecting your cellphone investment for years to come. My last OtterBox lasted well over 8 years! Now I have a New lastest AI technology phone with all the Bells and Whistles that I really need that OtterBox Protection. Great Brand! Please this product is a must to have and use. Definitely I recommend OtterBox for your cell phone Protection as it is for mine. Style of creation, the hardness, the strength of the curves - if even brought the glass shield to add to the screen . The Geek Squad can help with the placement. BESTBUY has it all covered for you. That’s why I shop at BESTBUY. I truly recommend 5 Stars!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Case at Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the Cell Phone cases I've tried over the years, I've found that this Otterbox defender case provides the best protection for your valuable Cell Phone, that's the reason I shop at "Best Buy" you are always guaranteed good quality products, at very reasonable prices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around excellent phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size of the phone as well as the camers quality and how fast it processes my apps and games. Solid phone and the pen comes in handy when I want to make a note of something but don't want to open my notes app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox IS the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Best Price for best Otterbox case for new Samsung S25 Ultra … my wife only deserves The Best! (She got me!!)

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    GO

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case, very functionable. It fits the phone well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    La mejor experienciade compra, SOLO EN BEST BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    El mejor celular de alta gama, totalmente recomendado, el servicio y atención del personal de la tienda Best Buy, es de lo mejor, rápido y amables, aclarando cualquier duda o pregunta, calificación de diez.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit, Grip

    Rated 5 out of 5 stars

    Otter box defender.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical otterbox quality. Good tight fit to phone, rubber case prevents slipping, and all buttons and connections are well protected. The stylus is easily accessed. Good product!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Rock-Solid Protection for My Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the OtterBox Defender case from Best Buy, and it’s easily one of the toughest cases I’ve ever owned. I work in a rough environment where my phone is constantly exposed to dust, drops, and all kinds of impacts, and this case has handled it all without a problem. The multi-layer protection feels solid, the port covers keep debris out, and the built-in holster clip is a nice bonus. It does add some bulk, but that’s expected with heavy-duty protection. The grip feels secure in the hand, and the buttons still respond well through the case. I’ve dropped my phone more than once since putting it on, and it hasn’t taken a single scratch. If you’re looking for maximum protection and peace of mind, this case is worth every penny. Definitely recommend for anyone who needs durability over slim style. ⭐⭐⭐⭐⭐

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Perfect with one small exception

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job of protecting the new phone. Even though it feels very large installed, they provided good gripping material on edges which helps a lot. My only criticism...the flap that coves the USB-C port at bottom should hinge the other direction. Couldn't open mine while on the car holder, so I cut the small flap off. Now it works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    A Very protective Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good job at protecting the phone screen and feels nice in the hand. It doesn't feel too bulky or heavy, which is a plus. It is compatible with the Zagg screen protector and Zagg camera lense protectors as well. The price is worth the peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    PROtected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line protection for my S25 ultra. It feels wonderful not slippery like some others. I totally recommend this brand of phone case to others looking for quality and fit. Thanks OTTERBOX.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Durability

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how I dont have to be worrying if I drop my phone protects it all over and has bumps on the front side that protect it. The grip it has and just the touch to it is so smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Rugged, Trusted Protection

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Series Pro Hard Shell offers rugged, dependable protection for your Galaxy S25 Ultra without adding too much bulk. Its multi-layer design — with a solid outer shell and a shock-absorbing inner core — helps shield your phone from drops, bumps, and daily wear. The textured finish provides a secure grip, and the included protective cover for the camera and port covers keep out dust and debris. While it’s more robust than slim cases, it still feels comfortable to hold and use every day. If you want serious, no-nonsense protection that you can trust, this OtterBox is a strong choice.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox cell phone case is very sturdy and offers a lot of protection. There is a coupon inside the box to order a free holster. Make sure you read the instructions and watch the video to know how to take apart the pieces of the case that come in the box, and so you know how to put your phone into the case - it is not immediately obvious. There is an inner part of the case fit snugly into the outer part of the case - so snugly that you don't even realize there are two separate parts - it looks like just one part. Once you figure out how to put the phone into the case, the case fits well and is very solid and sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit, Grip

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fitts good feels good in your hand very study and fiys toght

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Good case just a tad bit expensive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got the OtterBox Defender Series case for my Samsung Galaxy S25 Ultra, this thing is a beast. it makes your sleek S25 Ultra feel like a brick but honestly I'm clumsy, and the sturdiness feels like it could survive my everyday stress test of dropping it 20 times so If you're like me and constantly dropping your phone, or just want peace of mind, this is absolutely the case to get. It's kinda bulky, but totally worth it for the protection. It's just up to you to decide if it's worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect fit and alot of protection . Light weight but very solid when holding in my hand.

    I would recommend this to a friend
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