Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 78 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Series Pro Modular Case for Samsung Galaxy S9+ highly for its protective qualities and ease of use. Many appreciate the case's durability and snug fit, although some find it a bit bulky. A common complaint centers on the lack of an included screen protector, requiring users to purchase one separately. The belt clip, while convenient for some, has also proven to be a point of concern for its fragility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 78 reviews
  • Rated 5 out of 5 stars

    Great case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent case and very resistant to shock and scratches

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, protects phone- that is it- all that matters

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Product is so great at protecting my cell phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with the S9 galaxy. Protected well !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product to protect my new Android cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this last November, worked great for a whole year. The case was cracked from use and the exterior rubber case was very stretched out. I contacted Others box and within a week I had my replacement. Otter Box had a lifetime warranty. Love this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Makes speaker phone option useless

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful for drops but makes speakerphone next to useless. Seems that for the cost of this case that they could have designed it so that all options of the phone could be used

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    So so

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless chargers will not work with this case, almost all screen protectors will not work with this case. The case itself works but it limits your choices overall

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Defender Series case! That case is compatible with wireless charging, but you will experience some variation in the performances of different chargers. You may find that you have better luck with a different wireless charger.

      We aren't able to guarantee compatibility with third-party screen protectors, but that case is definitely compatible with Alpha Glass.

      If you have any questions, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Screen protector doesn't come with case.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great but you will need to purchase a screen protector to go with it. At firSt I didn't like it as much as the old style but it is actually better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the Otterbox is a great brand and will continue to buy their products. Just wishing the edges came out over the phone not only on the bottom and top, but on the sides too (currently have for S9+).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender is the best

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never use anything but Otterbox Defender - this is the best protection you can get for your phone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great, it has saved my phone after many drops. However, it did not save it when I drove over it with my truck.

    I would recommend this to a friend
  • Cons mentioned:
    Clip

    Rated 3 out of 5 stars

    Slightly above average.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects the all glass phone just fine, but the belt clip that comes with it is contantly breaking.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Joshua,

      'Constantly breaking' doesn't exactly sound like the dependable durability that we were going for with the Galaxy S9+ Defender Series Pro! Our products are pretty tough, but sometimes, they can retain some damage while in the line of duty. Luckily, for this exact reason, we do have an excellent warranty, and our awesome Otters will be happy to hook you up with a replacement. Simply give them a call at 1-855-688-7269, and they'll get a claim started right off the bat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Great durability and protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case, three easy to assemble parts, but it is a bit wider then the phone, I feel like the sides don't have to be quite so thick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy duty for my husbands cell phone. He is a welder and fabricator, plus uses his tractor on our farm.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone fell from waist down onto the sidewalk and phone is still broken.. I don't understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone cover for my Samsung Galaxy s9+ Lighter but this time very durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate this product because it helps me to make better use of my telephone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is securely protected and does compromise sound through the ear piece

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sturdy case. Hope the clip on the holster proves to be as strong

    I would recommend this to a friend
Sponsored