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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 78 reviews

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96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Series Pro Modular Case for Samsung Galaxy S9+ highly for its protective qualities and ease of use. Many appreciate the case's durability and snug fit, although some find it a bit bulky. A common complaint centers on the lack of an included screen protector, requiring users to purchase one separately. The belt clip, while convenient for some, has also proven to be a point of concern for its fragility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-78 of 78 reviews
  • Rated 5 out of 5 stars

    Provides great protection for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my husband and he absolutely loves that it comes with a clip!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used same brand for last 3 phones and I bet its saved my phones over 100 times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bulky but great protection for my work environmen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only downside is the charging port presses down on your USB port which slows down the charge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband needed one for his phone he likes it and the belt clip. Works well and no issues

    I would recommend this to a friend
  • Cons mentioned:
    Clip

    Rated 3 out of 5 stars

    sturdy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT is sturdy but the clip tends to break pretty easy

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your holster. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement belt clip. Give us a ring at 1-855-688-7269, and we can get that claim started for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box stands up to it's name and reputation. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely think will help with drops and scratches Very durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case as I wore out my last one. A great replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy case without affecting phone quality. Excellent purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever case!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the selection made, my phone will be protect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. I'm very active at work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I use it every day and never have a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the case for my boyfriend and he LOVED IT!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help and service and the product came quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is solid. Haven't had too long. Seems to be sturdy...........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very good casé Like is expensive but good like.

    I would recommend this to a friend
  • Cons mentioned:
    Clip

    Rated 1 out of 5 stars

    Don't like it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clip does not twist I'm going to recommend for myself to return this item as soon as possible.....

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're having issues with your Defender Series Pro holster. That holster should be able to rotate, so it sounds like there might be something wrong with the one you have. If you still have that case, give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 2 out of 5 stars

    great case but popped the screen protector off

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case but the screen protector came off when put phone in case. would be great if didnt want to use a glass screen protector

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Rathburn74,

      We're sorry you're not loving this Defender Series Pro case. We decided to fore-go the built-in screen protector to allow direct, clear-cut access to your curved display. The addition of the Alpha Glass provides your phone with premium protection and outperforms our previous Defender Series designs. If you're still unsure, give us a call at 1-855-688-7269 and we'd be happy to boost your confidence!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 2 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case was ok I've had many otterbox cases the clicks always wear out

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're having issues with your Defender Series Pro case. If your case has gotten worn out, give us a ring at 1-855-688-7269, because we have a great warranty, and we can get you taken care of with a replacement case.

      Best,
      OtterBox Customer Service Team OtterBox

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