Customer Ratings & Reviews
- Model:
- 77-85618
- SKU:
- 6471512
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Defender Series Pro XT's protective qualities and its compatibility with MagSafe chargers. Many appreciate the case's high-quality construction and snug fit, although some find it challenging to install and a bit pricey. While the case offers excellent protection, a few users noted that it adds some weight and bulk.
This summary was generated by AI based on customer reviews.
Defender Series Pro are the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product...sturdy. Works well with my new iphone 13 Pro
I would recommend this to a friendPhone protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Quality is exceptional. Very light
I would recommend this to a friendBest otterbox magsafe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far my favourite otterbox……………………………………………………..
I would recommend this to a friendOtterbox pro XT I13
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case that can withstand the daily accidents!!
I would recommend this to a friendCase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Case I bought a Life proof case and I like the this case much better. It is a more robust case
I would recommend this to a friendExcellent product! Great value! Would buy again!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Great value! Would buy again!!
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Will always be an otter box customer.
I would recommend this to a friendOtterbox Defender
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the feel of this product. not heavy or awkward.
I would recommend this to a friend- Cons mentioned:Price
Overrated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and bulky. Not worth the premium price. Returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series XT with MagSafe! We appreciate your feedback about the size of your case, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you can find an OtterBox that suits your needs better. If you need any assistance choosing a case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Not Standard Otterbox Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a fan of this particular case. Unlike my previous Otterbox cases, the back of this one isn’t rubber, so it’s more slippery. The material on the back makes it MagSafe compatible, but who cares about charging a phone that broke because it fell out of your hand?! The plastic inside the rubber case is extremely thin/flimsy. Lens port has no protection, but lens covers WILL work with this case. Doesn’t come with holster, but flyer inside box includes promo where you get a free holster as long as you pay shipping and handling.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jay!
We're sorry to hear about your disappointment with your Defender Series Pro XT with MagSafe! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you do run into any issues with your OtterBox, we have a great warranty, and we'd be happy to get you taken care of. Simply call us at 1-855-688-7269, and we can help you out!
Best,
OtterBox Customer Service Team
iPhone case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my friend but she beat me to it.
I would recommend this to a friendiPhone 13 Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, but shows every scratch on the back of it.
I would recommend this to a friend- Cons mentioned:Price
useless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so huge and bulky and doesn’t even protect the phone that well. i dropped my phone one time and the screen cracked so what’s the point in having a big ugly phone case ?? sacrifice aesthetics for nothing bc there’s no use to this case especially it’s so expensive
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Denise,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro XT with MagSafe. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
I’m sure it’s great but I chose to go with pelican
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it’s a great case but for the money I could buy two of an equal or in my opinion better quality case. Otter was the industry standard for a long time and it’s still great but I went with a Pelican instead.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro XT with MagSafe. Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. We're sad to hear that you ended up going a different direction with your protection needs, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
Just OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While it is a nice case and protects my phone, it’s a little too tight. Took the jaws of life to get it on. Never coming off now.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Defender Series XT with MagSafe for the most part, but we're bummed to hear that you're not totally happy with the fit of your case. we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case that should fit a bit better.
Best,
OtterBox Customer Service Team
I wish I had a better assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an iPhone 13 Pro. I made clear that, as I was changing from Android to iPhone I needed help to learn how to use and to transfer my contacts, pictures, etc. The salesperson assisting me was very kind (so no problem with the attitude) but after 2 hours the phone was returned to me and maybe 20% of what I asked to ensure to save was actually saved on the new phone. Then when I asked some guidance on the use of the phone and the salesperson was busy with other customers. It was a very disappointing purchase experience. I hope other customers are luckier than me.
No, I would not recommend this to a friendPoor product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case does not protect the phone. My daughter dropped her Iphone 13 and the back glass cracked while in the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your daughter's iPhone sustained to its backside while under the watch of the Defender Series Pro XT case. We can imagine how upset she must be, and we're also very disappointed, as we do everything we can to help limit the potential for such things.
Unfortunately, any given drop/impact situation is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to help with device repairs or replacement, though we would very much like to get your daughter set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Return info needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong item sent I need to return this item how do I get return information
No, I would not recommend this to a friend- Pros mentioned:Magsafe, Protection
Idk why people complain.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is perfect and does as it should. I use my magsafe battery pack and works just as good even without the case. I have a zagg screen protector on as well. So safe to say the stuff people complain about sometimes is just…. Anyways yeah get this case if youre overprotective about it . 100000% recommend
I would recommend this to a friend - Pros mentioned:Protection
I love the case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case protect the phone nothing wrong with the case
I would recommend this to a friend