Customer Ratings & Reviews
- Model:
- 77-93317/77-93312
- SKU:
- 6548629
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 15 Pro Max, particularly praising its protective qualities, excellent fit, and reliable MagSafe functionality. The case is also appreciated for its grip, quality, design, and ease of use. Some customers feel the case is a bit bulky and expensive, and a few would prefer an integrated screen protector.
This summary was generated by AI based on customer reviews.
“Otter box”
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Doesn’t protect your device good, my phone fell off of my motorcycle and you would think since it’s otter box it would protect the device. When it fell I knew that there was going to be some damage but for the hefty price of almost 80$ it doesn’t protect the device not worth it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Phone case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new phone broke after 1 fall from 2.5 feet I would not recommend this product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
- Cons mentioned:Price
Does not protect phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not protect my phone at all. I spent more for this case hoping it would work. But my phone literally broke with a couple weeks of using it’s I am so disappointed because this case was pricey.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Adam! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
?????????
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would like to review this item but i can't because Best Buy will not allow me to take ownership of my new Iphone15 pro max that I ordered! I have contacted customer support on multiple occasions and get the run around on when i might get my product! Never had issues like this before when purchasing a new phone from Best Buy. This go around was a much different story. Very aggravated and probably unlikely to order a new phone through Best Buy ever again!
No, I would not recommend this to a friendDoes not work.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whole back of phone cracked when toddler dropped it. She didn’t throw it she dropped it from standing height, about two feet, and the entire rear glass shattered. Ordering another case and now responsible for getting the phone fixed. Pretty subpar protection for the amount of money paid. That’ll be my last Otterbox case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Disappointed & disgusted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case did nothing to protect my phone. Now, I have to get a replacement and glad I purchased the additional accidental coverage plan or I’d be in trouble. Otterbox has never failed me. This is an inferior product. I have photos but they will not upload.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Don't buy until they fix the case to work correct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the worst case I have ever bought for an iPhone. The case does not fit the way it should on the phone. The phone moves around inside the case. They must readjust the case parameters to correctly work the new iPhone 15 Pro Max.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize you are experiencing mobility of your device inside your case. This specific case is designed to fit the iPhone 15 Pro Max device and the case is known for having a snug fit to the device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation.
Hot Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage save your money where the poorly deisgned charging port is when you put the phone in your pocket it peels away from the plastic frame
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Broken iphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work that greatly, Broken closed in a door
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Pink Otter Block
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For unspecified with the item it turns black after a while and even trying to cleaning it it does not come clean
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have an amazing warranty.
Case holds heat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to protect fine and covers the connector port. But my phone has over heated twice while charging with this case on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any issues you have experienced. The case itself does not lend itself to overheating of the device. You may wish to check with your phone provider regarding the overheating that you have observed with your device.
Not Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Did Not Meet Specifications Did Not Cover Whole Phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are always looking to improve our products with each iteration thanks to feedback like yours! If you are having trouble with your product, please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my case thank you.. anytime I need electronic items I know I can count on Best Buy
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Luis! We are so glad to hear you are enjoying your Defender Pro XT Series case. Should any questions arise regarding the product, please feel free to reach out as we are always happy to help!
They lied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told that this case can fit a iPhone 14 Pro Max and it can’t
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any confusion. The Defender Pro XT Series case is specifically designed for the iPhone 15 Pro Max and will not successfully fit the iPhone 14 Pro Max device. We do, however, have an amazing Defender Pro XT Series case that is designed to fit the iPhone 14 Pro Max device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any case questions.
Do NOT try and buy a phone at Best Buy!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this experience a minus 20 if I could
No, I would not recommend this to a friendOtterBox-Defender Series Pro XT for Magsafe Hard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold the wrong size/product. The store was very busy and I was told that it would be easy for me to put on at home. I couldn't do it, and after asking several people my niece said it was the wrong size.
No, I would not recommend this to a friend