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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 125 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Defender Series Pro XT MagSafe Hard Shell's protective qualities, high-quality build, and compatibility with MagSafe wireless charging. However, some users found the case challenging to install and slightly bulky, while others noted concerns about the fit. A few customers also mentioned needing a separate screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 125 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this clear case. Also the protection is good as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case!!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, good brand, and the warranty is simple to use!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    EXCELLENT phone case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case to protect my new phone! Can't wait to start using!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Wireless charging

    Rated 5 out of 5 stars

    Durable case!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case! I've dropped my brand new Iphone 14 out of my pick truck twice and no problems. You can bet I will not do that again. The case did what it is designed to do. It works well with wireless charging too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic case. I am very impressed with the durability but also the thin profile of it. I will say that getting the bumper over the top of the internal plastic frame was really difficult. Overall, 4.5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for new iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband always want the same case. with the variety of cases this one can be hard to find now. He is happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always search prices before buying. When i bought this phone protector, I could not find a price near Bestbuys except Amazon. Typical quality from otterbox, great price from Bestbuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never saw the point of having a colored phone if the phone case hides it and then I bought this case and I love that it’s see through

    I would recommend this to a friend
  • Cons mentioned:
    Installation, Screen protector

    Rated 1 out of 5 stars

    Not even close

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so difficult to install that we took it to an IT professional. It took them over 15 minutes to get the cover on mainly because it was so difficult to get the screen saver on. Once it was on, they could not get all of the air bubbles out. We wound up junking it and bought a much cheaper, and in my opinion, better one from another company.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! So sorry for any trouble you've had with the Defender Series Pro XT case for your iPhone 14 Plus. Were you able to separate the case into two pieces before situating it on your device? We'll provide a link to our installation video for you below that we hope helps. Did you pair this case with one of our screen protectors? We recommend applying the screen protector to your phone before putting the case on and you should be able to remove those pesky bubbles by gently pushing them to the edge of your screen. Please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions or concerns.

      Warm regards,
      OtterBox Customer Support

      https://www.youtube.com/watch?v=3_a4l6aGqdw OtterBox

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product that does what is says thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kept my phone nice and safe. What more can you ask for from a cell phone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this product. Highly recommend it . Durable and protects your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case a bit slipperry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that offers great protection but its a bit slippery and not easy to hold if you have small hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone protector.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone protector. I feel it has better protection because it extends further around the camera lenses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does protect your phone however two areas I believe they could improve one one is screen protection and camera protection why wouldn’t you include a cover for both

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good case. I was looking for one that wouldnt break immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case very durable and easy to get in and out of the case highly recommend getting it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this case! Great design, doesn’t make your phone feel bigger than it is, and looks amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone case , it’s great was a gift and it’s very durable and looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox iPhone 14 pro plus case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox iPhone case excellent price and very durable highly recommend it excellent drop protection

    I would recommend this to a friend
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