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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 306 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and good fit of the Defender Series Pro XT MagSafe Hard Shell case. Many appreciate its MagSafe compatibility and the secure grip it provides, while also highlighting its lightweight design and high-quality feel. However, some find the case challenging to install and a bit pricey. The bulkiness of the case and the absence of a screen protector were also mentioned as drawbacks by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 306 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Ringer Silence Switch Difficult to Use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have normal to larger fingers and keep your fingernails short, the ringer silencing switch on the side of the iPhone will be very difficult or impossible to use with this case on the phone. The opening on the case is just too small and too deep to access the switch. Otherwise, the case is fairly easy to install, seems to offer good protection, and works fine with MagSafe accessories and most screen protectors. I would have liked to have seen a kickstand on the back to prop it upright, but it wasn't advertised as having one, so no stars taken away for the omission. If you never use the ringer silence switch and don't have use for a kickstand on the case, its a decent case, if a bit pricey. Bottom line, -2 stars due to inadequate real world testing of all functions with people of various finger sizes.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice protective piece

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, tough protective case. I like how (unlike some competitors) there is a beveled edge surrounding the camera lenses so as to reduce chance of snagging or catching on something. A little in the pricy side but to protect a $1000 plus device, worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t complain. This is the third iPhone I’ve had with Otterbox helping to protect it and it works like a charm. Getting the case on is a tad difficult but once you get past that, you’ve got Otterbox protection until you get a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good case but difficult to put together. However, with the help of nails I was able to moving the rubber with the nails then putting in the seal and it worked. It is protecting very well back camera.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Don't worry about taking it off to charge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox does what it says its gonna do. Protect your phone. So of course when i get a new phone i get a new otterbox. This one is great because you can charge without taking it off.

    I would recommend this to a friend
  • Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    As expected from Otterbox.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an Otterbox so you know what you’re getting. It was on sale so the color didn’t matter as much. My wife loves it and took it for herself. It was a little difficult to put on as it’s different than the older phone models with its shell and top bezel that you have to fit into the bottom casing.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case protects the ouone well and worked great with the magsafe charger. It is anlittle tough putting the front bumber on at first, but it gets easier if you have to do it again.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 3 out of 5 stars

    Good case but it’s not for me

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely one of the most protective cases you can go for. Build quality is worth the price and it has a great look (also supports MagSafe!). Just know that the protection comes at the cost of having a thick case. I ended up exchanging it because I realized that I prefer a slimmer cases and I didn’t like having to open the charging port protector every time I needed to charge. Besides those two personal gripes I think it’s a great case!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that a couple features of this case were not what you had hoped they would be! If we can ever be of help in finding the perfect case, or should a warranty need arise with any of our cases, please give us a call at 1-855-688-7269 and we are happy to help! OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall protection from Otterbox without the usual bulk. A standard tempored glass screen protector fits with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid Phone Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case with top tier protection. The plastic sleeve takes some work to put on but not bad.

    I would recommend this to a friend
  • Cons mentioned:
    Ease of use, Screen protector

    Rated 3 out of 5 stars

    Not the greatest

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are extremely hard to get on and off. Ridiculously so. I always have used Otrerbox Defender cases. I’m disappointed they don’t offer one with a screen protector anymore. The piece that covers the charging port is flimsy and comes off easily. I do like that it’s see through on the back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Protect that investment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New case for my kid's new IPhone. Gotta protect the investment. Go with the best. Tough case to put on, though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case. I wanted something that would protect but not be too bulky. This hit the mark!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great iPhone Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox cases are known for its high quality and secure fit. It is made of durable materials that can withstand drops, bumps, and scratches, protecting your phone from everyday wear and tear. The case also has a precise fit that allows easy access to all buttons, ports, and features of your phone. Overall, the OtterBox iPhone case is a reliable choice for protecting your phone and keeping it in excellent condition.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It fits perfectly and has so far protected my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Beefy and Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beefy boy. It makes your iPhone feel much larger in your hand, but that’s a trade-off I’m willing to make for superior protection. Fair warning, it can be very difficult to get your phone into the case, but the fit is proportionately snug once you manage to wrestle it into the case. Also a trade-off I’m willing to make. Definitely not suggested for those with smaller hands.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Life saver

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has saved my phones life several times it’s durable and tough enough to keep your phone from breaking ,but it’s a little hard to put on ur phone ,it has bumpers for the back cameras as well so you can lay your phone down without worrying about the cameras being scratched,it also has a dust door for the charging port to prevent pocket lint and dirt to fill up the hole

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Compact case and works well - as expected!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case was difficult to install but works well including charging when rests on a charger pad at home or in my Tesla. Feels compact. Check out videos before you install it. One time pain to install but once you cross that hurdle, you can enjoy the benefits forever.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    not as sturdy as previous defender series

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the defender case for previous iphones and they were bulky but offered serous protection, this defender series for the iphone 14pro is noticeably thinner, and the protection imo is considerably less, because the raised edges for the screen and the camera are just barely raised, definitely not as deep as the ones i had, the cameras raised edge wouldn’t do anything if it fell on even a surface with even hair raised, same for front, dropped my old phone many times and was always confident it would be fine and it was, this case I hold onto with a gorilla grip , hoping i don’t drop it, zero confidence in its protection ability, wouldn’t have kept it if i didn’t need a case immediately, going to look for a sturdier option now, unfortunately wasted good money, also got a screen protector with camera protector, can’t fit any kind of protector over the just big enough opening. I’d gladly trade a little biter for definitely better protection, this thing reminds me of the commuter case. not recommended

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The Defender XT, while slimmer, is designed to offer the great rugged protection of the Defender Series, while offering the additional feature of also being MagSafe. We hope that the case grows on your with time and use. If our Customer Service Team may answer any questions or assist with anything related to the case, please give our CS Team a call at 1-855-688-7269 and we are happy to help! OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good protection, not bulky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clear, not bulky case. Has already saved my phone from a drop.

    I would recommend this to a friend