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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1077 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro XT MagSafe Hard Shell for Apple iPhone 14 Pro Max, highlighting its excellent protection, perfect fit, and high-quality construction. The strong MagSafe magnets and grippy texture are also appreciated, along with its appealing design. However, some customers have noted challenges with the ease of use, installation, bulkiness, price, and compatibility with screen protectors.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,077 reviews
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Didn't last but still quality case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last but still quality case. The trip ended up breaking and in process of replacing. Lasted about a year.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong Rugged Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case and has protected against some serious falls, I work in construction and this case has saved my phone more times than I would like to admit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case for butter fingers

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. I have used it for several weeks with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! I’m very happy with this case in particular! I have had other otter boxes but this one is by far my favorite! Great job Best Buy for carrying these products and for your friendly staff and their help!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone 14 pro max otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, because I usually tend to break my phone, and this was the perfect size and not too bulky. And I’ve dropped it plenty of times already and it’s in perfect condition.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Worth Every Penny!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Sturdy! What I liked most is that it fit perfectly with my current Defender Waist Clip Holder! The price was perfect as well because BB price matched a #1 competitor!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects your phone but doesn’t hide it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best clear back case protection for your phone. Owned for a few months and it’s still looks new. I work in construction and my phone usually gets treated rough but this case has held up great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Dropped several times, I’d buy again!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the iphone 14 Pro Max, since I’ve had the phone unfortunately clumsy hands means I’ve dropped several times already, THANKFULLY I have this case and it’s very protective, no scratches/cracks or glitches scrapes! I’d buy again

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    A great clear case BUT…..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great clear case, and the rubber type sides offer excellent grip. However, this case is a nightmare to put on, the fit is so extremely tight and the rubber outer layer is maddeningly difficult to get to fit. To sum it up this is a great case that looks good and shows off your phone, but be prepared for an extremely difficult install.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing case!!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case, all my clear cases used to get dirty quick and weren’t protective, this case is all around sealed from all openings (expect speakers of course) So doesn’t internally get and dust or dirt

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter fan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used the Otter box cover and have never been disappointed. It protects without being clunky and Best Buy had it at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone 15 Pro Max Case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this iPhone case! I’m hard on my phones and this has helped protect it since day 1. I would never go to another case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best iphone case with most protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is the best clear one you can buy for all iphone models that irs available for. Super clear but strong protection. Can’t beat the price at any other store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this case, especially the charging port cover on the bottom, very convenient. The case is very durable would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most protective otterbox case I’ve owned. This I’d the first case I purchased that I felt was worth it. Highly recommend if you’re prone to dropping phones a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very satisfied with Otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone protectors. I own 8 otterbox defender ph cases. Best cell phone protect in my opinion. I wish they would lower the selling price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protected & Slim

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I’ve ever purchased! What I love about it is that it protects my phone all around and the case is slim so it fits in your pocket with no problem!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bulky but tough. It will protect your phone

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Ease of use

    Rated 3 out of 5 stars

    What a pain to put on!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case lots of grip! This case will never slip out of your hands! The biggest problem with this case it’s a pain to put on! Also the case doesn’t come with the belt clip unlike the regular otter box defender

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Joseph! We're happy to hear the Defender Series Pro XT case has been working well for you so far. You're correct in saying a holster is not included with this case though. However, there is a code within the packaging to be used on our website if you'd like to get that belt clip accessory.

      Before applying the case to your phone, were you able to separate it into two pieces? We'll provide a link to our installation video for you below that we hope helps. Please feel free to give our friendly Otters a ring at 1-855-688-7269 with any other questions or concerns.

      https://www.youtube.com/watch?v=3_a4l6aGqdw

      Kindly,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Amazing Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was everything I wanted in a phone case. Clear and sleek with the added benefit of being an OtterBox Defender Series! I love it!

    I would recommend this to a friend
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