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Customer Ratings & Reviews

OtterBox - Defender Series Protective Case for Apple® 10.5" iPad® Pro and iPad® Air - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 583 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 583 Reviews
  • Rating: 5 out of 5 stars

    Great cover for my new iPad !!

    Posted
    herbi914
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the fit of this protector. I have the Apple 10.5 Pro and the fit is really nice. The screen color and brightness still look great and I don't get annoyed by finger print smudges on the protector screen because they don't stand out as much as they do on the original screen. The power off button works pretty well but feels like you are applying more pressure than you should but that might be the way I'm doing it. Other times it feels easier. I have used other Otter Boxes and this one just like the others I've had I like it very much. Would I recommend it to someone else ? Absolutely. If this case ever has to be replaced it will be with the same case. I would like to add that I don't use the front cover most of the time because it's not needed but if the circumstances call for it I will be using it. Example. Like carrying in a backpack or something where direct pressure could be put on the screen of the tablet. The front cover doesn't come off the easiest but I would think that is a plus so when it is used it's not going to come off and your tablet screen gets damaged. The speaker outlets don't have dust shields so that might be of interest to those who feel that they need them. I had them on a waterproof case for my phone before and they cut the speaker volume down so much that it was difficult to hear what was being said so I like having the speakers not being covered.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A nicely designed protector.

    Posted
    Panda2010
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like the fit of this protector. I have the Apple 10.5 Pro and the fit is really nice. The screen color and brightness still look great and I don't get annoyed by finger print smudges on the protector screen because they don't stand out as much as they do on the original screen. The power off button works pretty well but feels like you are applying more pressure than you should but that might be the way I'm doing it. Other times it feels easier. I have used other Otter Boxes and this one just like the others I've had I like it very much. Would I recommend it to someone else ? Absolutely. If this case ever has to be replaced it will be with the same case. I would like to add that I don't use the front cover most of the time because it's not needed but if the circumstances call for it I will be using it. Example. Like carrying in a backpack or something where direct pressure could be put on the screen of the tablet. The front cover doesn't come off the easiest but I would think that is a plus so when it is used it's not going to come off and your tablet screen gets damaged. The speaker outlets don't have dust shields so that might be of interest to those who feel that they need them. I had them on a waterproof case for my phone before and they cut the speaker volume down so much that it was difficult to hear what was being said so I like having the speakers not being covered.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Modification required

    Posted
    FlyTyingArt

    I have several Otterboxes and have always had huge success with them until today. I purchased an iPad Pro 10.5 with an Apple Pencil and an Otterbox Defender. I have come to find that the screen on the Otterbox Defender will not allow the iPad to recognize the Pencil. After looking at other cases I opted to modify my Otterbox by cutting the screen protector out with an X-acto knife. The screen protector was not the most important part of what the Otterbox offered so removing it to regain the use of my pencil was worth it in my case. I only wish they had realized this potential issue and gave the option to purchase the defender with or without the screen protector.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi there,

      Thanks for your feedback and for being a fan of our products over the years! We are sorry that the screen protector on this Defender case interfered with the use of the Apple Pencil. This is understandably disappointing but we assure you that this is not at all typical.

      We wish that you would have reached out to us first for a warranty replacement. If you ever need assistance with an OtterBox case please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Sturdy Case

    Posted
    ebug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really like the case portion of the otterbox. It fits extremely snug around the iPad. The clip on case is a nice addition for when I take it places in my backpack. If you purchase this case, be aware that you can't use the keyboards that require the smart connector and it may be hard to use other keyboards in general because the case, while slimmer than most otterboxes is still thick. Lastly, the kickstand for propping the iPad up is nice, but I found them to be at angles that weren't preferable to me. It does a a place to hold the apple pencil inside the clip on portion of the case which is nice. Overall, super nice case that will keep your iPad safe and in my opinion worth the buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    OtterBox Defender case defective

    Posted
    Technoronic
    • My Best Buy® MemberMember

    I bought a new iPad Pro 11” and OtterBox defender case. I put the case on. Immediately found a problem. Touch screen did not respond. I then Tried an apple pen. No response. I then called OtterBox and reported the issue. I was sent a replacement but to no avail responded the same way. I then removed the clear screen on the OtterBox case and everything worked fine. This is an issue that OtterBox needs to correct. So that the new apple products can work as intended when using the OtterBox products. It all boils down to the clear screen protector that comes on the defender cases. Buyer be ware of this issue.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Technoronic,

      We definitely agree that your iPad should work as intended when you're using one of our Defender cases, and we apologize that your most recent experience did not necessarily reflect this commitment! Our private Otter detectives would love to take on the case (pun intended) to solve this mystery once and for all, so please don't hesitate to call them at 1-855-688-7269. They'll take a closer look at how you're using the product when the issue occurs so that we can come up with a more permanent solution going forward!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Still love Otterbox

    Posted
    dawn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only installed mine the other day, but it is designed like all the previous Otterboxes I've got/had. My previous iPad has the Defender on it too, and has held up great. It was only really dropped onto softer surfaces, but after 4 years, and being used on photo shoots and also traveling across the country a few times, it's still in great shape. My iPhones always have the Commuter cases on them (one sacrificed itself when it fell and dropped onto a hard ceramic floor— the iPhone was completely unharmed). What makes this particular case awesome, though, is that it has a holder for the Pencil! Which is perfect as I got the iPad Pro for my design work, and got the Pencil too. Now I have a secure place to store it so it doesn't get lost, and it's always with the iPad.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid protection

    Posted
    Beemerman54
    • My Best Buy® MemberMember

    This is a very solid package for protecting your significant investment in your iPad. I will say it is not the easiest thing to get put on correctly, the silicone exterior takes some work to get put solidly in place. That being said, once it is in place, it feels like nothing is going to hurt this thing besides maybe a drop from a considerable distance. Screen protector works great and the iPad still easily recognizes my fingerprint. With the included stand attached screen side, the thing pretty much feels bullet proof, plus unattached it leaves many different angles for viewing. So glad I made this purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sturdy protection

    Posted
    MsFun
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I chose otter box, because I have used one previously on my phone. It is more bulky than some, but I feel that it is more protected from damage. I like that it has a built in screen protector and I am able to use the apple pencil with it. The cover has a place to put the pencil. The cover can be a little difficult to open if you have issues with hands (like arthritis). When using the cover as a stand, the iPad sits on it propped against the stand (good on flat stable surface...not so much on your lap). I wish the cover had the same texture as the rest of the case (easier to hold).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is the case to buy for an iPad

    Posted
    Cterry06
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve owned apple products since Apple came to Verizon back in 2012. All of my phones have had defender otter box cases but my iPads didn’t. My old air my mom uses has a nice case that wakes when it opens but it’s the third case I had for that tablet. When I traded it my cellular iPad Pro 9.7 for just a WiFi 10.5 pro I knew I’d keep the otter box defender I had on my old one. Otter box stands by their products and always replaces it as long as I pay shipping. I don’t need the wake function and since these tablets are worth a lot I want a good case to protect it. I was lucky and got it on half price sale. Highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Its great for an otter box product

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The reason why I'm giving it only 4 stars and not 5 is because the screen protector gets dirty a lot and a simple cleaning cloth won't do the trick unless the whole case is taken apart and the screen protector is wiped underneath as well, which defeats the whole purpose of having the case. I love the stand/carrying case that it came with because I can use it to watch movies while I'm at a table, or at the airport, and the extra room for my apple pencil is a nice touch. I may take the screen protector off so that I can clean the screen easier. Overall, great product, but the screen protector gets dirty almost everyday and its a hassle to clean it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice

    Posted
    warthogh01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    You get 2 layers of protection with the Defender. First is a screen cover that gives protection from dust and spills. this cover does not impede the touch quality in using the iPad. Second is a snug fitting rubbery case which protects the sidea and back of the unit. You then have a hard case holder that will snap on the back or you use to hold unit in landscape or portrait mode hands free. The rubberized case allows access to all buttons while the hard case doesn't. I do wish they included a flap to cover the front in addition to the screen cover. that is the only reason I gave the rating of 4 rather than 5.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great on the IPad Air 10.5” (2019)

    Posted
    Fishnwbl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very impressed with this case. The fit is near perfect and I feel confident that my device is well protected. I wasn’t sure about the built in screen protector, but I have to admit, it works well and doesn’t effect the appearance of the screen. It also comes with a second cover that snaps on to the front to protect the screen when in transit or packing in a bag. It also acts as stand which is pretty cool. Overall I am very impressed and happy with the protection.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Design Flawed

    Posted
    ReturnedIt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use Otter cases on everything and so does my family. I have this same case on the same iPad I use for work and that ones just fine. When I replaced my personal iPad, I bought this case since the other worked great, but this one never worked. Inner case clicked together as usual, but the front screen cover/stand attached to the back wouldn’t allow the side charging port to open when it was attached. I had to remove the front screen cover every time I needed to charge the iPad. Sturdy as always, but this time it didn’t work.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there ReturnedIt,

      We're so bummed to learn that this Defender series didn't seem to want to work with your charging port, and that you felt returning the item would be your best move! Had you contacted us, our friendly Otters would have loved to help straighten things out, but we also completely respect your decision to head down a different path. We're hoping that this experience does not turn you away from the Otter family for good, and if you have any future questions, don't hesitate to call us up at 1-855-688-7269. We'll always do what we can to assist!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    Effective and Bulky

    Posted
    leuhhrae
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Like most OtterBox products when this product is placed on the iPad it makes it at least 3x as thick as it is without protection. The durability of this case is a major selling point in making sure your iPad is safe. The only downside is that it's so thick it makes pressing the volume & power buttons more difficult. For someone of average strength this is no concern but for those trying to get this product for children or people with a disability that hinders the strength of the hands and fingers it could be a concern for their ease of use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case for iPad Pro for any age!

    Posted
    JediKnight
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this case for my son since he destroyed his iPad mini that did not have a case on it. This Ottorbox provides great protection from just not everyday use, but from a kid whom can be destructive. The case covers the entire device to also include the screen with a clear cover. The case comes with a second cover in order to complete the shell for extra protection when you are traveling with it. The second piece also is used as a prop/stand and you can also store an  Pencil in it as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Protection, Hate that Stand is Separate

    Posted
    Henry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case does a good job of keeping the device well protected. After using it for a while, it's really annoying that the stand is a separate piece instead of attached to the main case. Having these two pieces makes it easy to misplace the stand when you have kids. It's also way bigger than it needs to be for traveling and stuffing it in your backpack. If you want the best protection, this is one of them. As a media consumption device, I wish the stand was one piece with the case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case for this iPad Pro

    Posted
    Tenille
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love OtterBox Defender cases. This one is no different. I purchased this when I purchased my daughter's new iPad Pro for her birthday. The only thing I don't like about these is I have to take off the plastic screen protector so I can add my own. I feel more comfortable with a glass screen protector and I feel the iPad responds better with glass. Just wish there was an option to purchase this case without the plastic screen protector on it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Awkward... but reasonable protection

    Posted
    Danwtsa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Griffin survivor is a much better designed case. The otter box offers reasonable protection but the clip on back is a pain. Also the plastic part of the case doesn’t grip anything so it constantly slips around making it difficult to use in an active environment. I got this because it was what Best Buy offered. It turns out I should have just been a bit more patient and ordered the Griffin Survivor online.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Danwtsa,

      'Awkward' isn't exactly the word we were looking for to describe our Defender series, and we apologize that your initial interaction didn't exactly meet expectations! We have to admit, we're slightly confused by your comments, since the Defender includes an outer rubber slipcover that adds superior traction. Furthermore, while the shield stand can be a useful tool to prop up the device, it is also optional, and can be removed. If you'd like, our friendly Otters will be more than happy to take a closer look at this conundrum, so please feel welcome to call them at 1-855-688-7269. They'll gladly do what they can to provide assistance!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    Almost there

    Posted
    DavidinVA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve had a couple of Otterbox Defenders, including one on my iPhone 8+. I drop things, so am more concerned with damage than aesthetics. This case would be great if it wasn’t for dust and little particles getting under the screen cover. That might be ok if wasn’t so hard to get the case off the iPad for cleaning. Geek squad helped with that and I went back to my Targus VersaVu. With the Targus however, I feel I need a screen protector. Still looking for the best One of those.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Built Like A Tank!!

    Posted
    Roddan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thing is awesome. It's very light and doesn't add significantly to the weight of the iPad. All of the holes line up perfectly with the iPad Pro. It's a two-piece case. The top half comes off to become a stand and a sturdy one as well. Some have said the top is difficult to remove. I wouldn't go that far at all. What you do is pry up one corner of the top, which is easy, and the rest of the top comes right off. No problem. This thing is the best I've seen, bar none.

    I would recommend this to a friend