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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 78 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Elevation 16-Oz. Thermal Tumbler for its excellent temperature retention and high-quality construction. Many appreciate the size, finding it suitable for various needs, and also praise its ease of use and attractive colors. However, some customers have noted concerns about the lid's secureness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 78 reviews
  • Pros mentioned:
    Temperature retention

    Rated 5 out of 5 stars

    Coffee cup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My coffee stays warm for a while. I love my new mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature retention

    Rated 5 out of 5 stars

    Stays cold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps drinks hot or cold. The lid also works with their other tumblers.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature retention

    Rated 5 out of 5 stars

    Its an insulated cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a cup that keeps things cold or hot. It does an excellent job too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Keeps my drinks cold

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to clean, I like the lid on it I will purchase this again

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Excellent Tumbler

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made and high quality. Everything you expect from otterbox

    I would recommend this to a friend
  • Pros mentioned:
    Temperature retention

    Rated 5 out of 5 stars

    LOVE IT!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS GREAT. BEEN USING IT EVERYDAY!! KEEPS MY COFFEE WARM.

    I would recommend this to a friend
  • Cons mentioned:
    Lid

    Rated 4 out of 5 stars

    Execellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps ice cold and solid for over 24 hours. Lid is a bit loose, but still doesn't drip. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and spill proof!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the OtterBox brand and have purchased several items in the past few years. I wanted to purchase a thermal for my morning coffee that I can reuse and that serves a better purpose for our planet. This thermal is absolutely phenomenal and looks very nice. It would be a nice gift for the holidays as there are many colors to choose from.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature retention

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cute! Great for hot or cold beverages. Love the color!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature retention

    Rated 5 out of 5 stars

    It keeps your hot beverage hot for hours!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug! This mug keeps my coffee hot for hours!!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Love this cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cup for my coffee in the AM. Durable. Well made!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    very robust cup.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable cup. It would be nice if it kept drinks colder longer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    D

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Posting of content in exchange for compensation of any kind including the receipt of free or discounted products other than through the verified Best Buy Tech Insider Network program, or posting reviews on behalf of the manufacturer of the product being reviewed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is a great company when it comes to cellphone & tablets protection but their thermal cup needs work the cap comes out and liquids don’t stay cold for very long

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      If you're having trouble keeping the lid on your Elevation 16, that may be why you're experiencing issues with your drink not staying cool. Give us a ring at 1-855-688-7269, and we can certainly look into your warranty options.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is awesome. Who knew that Best Buy would be the place to get this. Very rugged design just like OtterBox products. One of the best mugs I have ever owned, no kidding.

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Lid

    Rated 2 out of 5 stars

    I Like the color

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free gift with purchase of a cooler. The color is nice, but i didn't like the lid. It leaked several times

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Travel cup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. Keeps coffee hot. And drinks cold. For hours. And the color is so cute And it’s priced better then the other brand

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Outlook, Good Temperature Keeping

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mother and she says it's just lovely. I tested it myself using it to drink coffee on a road trip and it can go over 12 hours keeping coffee warm (but I was expecting it to last a whole day).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has a great reputation for other product lines. The thermal tumbler has nice form/look to it and keeps the liquid hot as long as I need it to be.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature retention

    Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug, keeps beverages hot and cold but overpriced bc of the name. Dropped and the top shattered instead of being a durable plastic.

    No, I would not recommend this to a friend
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