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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 133 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers consistently note the Frē Series case offers great protection and a snug fit for the Apple iPhone 14 Pro Max. Many appreciate its water resistance, enabling underwater use and protection from the elements. However, some users find the sound quality to be muffled and negatively impacted by the case, and others feel the price is too high for the product. A few also mentioned concerns about the case's bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 133 reviews
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Restored Faith in Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my previous Otterbox Symmetry case with this one because my last otterbox became too flimsy in the sun and while driving my motorcycle my phone literally flew out of the case, off of the highway, and into the bushy, marshy land underneath I-49 and was shattered, I had to crawl through it yelling “Hey Siri what time is it” listening out for my computerized British assistant just to locate it, she came in clutch. Found it and it was damaged, although not as bad as I thought it would have been. I had to order a new phone so I replaced my case with this fully enclosed and waterproof case and I have to say it’s probably the best purchase I’ve made for my phone. It’s not bulky like the older cases were, and it’s MagSafe compatible. It’s no doubt somewhat hard to put on, but that means it’s also hard to take off, so it will function properly. It stands up to every and anything I throw at it, literally. I can take it in the shower and talk on the phone with the water pouring down my face and the phone, no issue. I can take it for a swim, no issue. I can throw it at a wall during the next drunken game day and still no issue. If you’re still considering whether or not the price is right, let me tell you it is!

    I would recommend this to a friend
  • Pros mentioned:
    Screen protector
    Cons mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slim, love that it has the screen protector and camera protector.! Only thing is, no matter what, it always gets tiny pieces of sand in it. Sound is okay just sucks when on the phone it can be a bit too much in my ear!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone 15 pro max case black

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case if u want to be protected from drops. Buttons function great. And there is no difference in the look of screen when in case. No glare or anything. Great feel also. I know it’s made the right choice and have always went with the full body protection cases. Enjoy

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Iphone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is waterproof and tuff , im tuff on phones and this case has passed every tesg i could give. Its a little hard getting on and off though but 10 stars

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing against dirt dust and water but scratches easily.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor quality camera lenses protective glass.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a OtterBox - Frē Series for MagSafe Hard Shell Case for Apple iPhone 14 Pro Max - Black a month and 2 weeks ago, OtterBox is my favorite cell phone case brand and I never had any problems with it. That’s the reason I paid top Dollar for this new case, but about 3 weeks using my phone with this case I start to dislike my pictures color and focusing, that’s when I noticed that the OtterBox protective lenses glass seems to be scratched or loosing the coat, I remove the case clean inside and outside and reinstalled my phone inside again, but yesterday i had a really terrible pictures quality during my kid’s baseball game, after removed my IPhone from the case and take the first picture, I can tell the difference, the picture of my IPhone was crispy, colorful, and prefect. I use my phone very carefully and I don’t do nothing out of normal to see this scratches on the OutterBox protective lances glass, it’s very disappointing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Oh no! We're so sorry to learn about those camera clarity complications you've had with the Frē Series case for your iPhone 14 Pro Max. We know how important it is to be able to capture and preserve those precious moments, so we get how that could be a disappointing experience. This is a bit surprising to hear though. We'd like to see what we can do to clear things up for you with our fantastic product warranty, Please give our friendly Otters a buzz at 1-855-688-7269 and they'd be more than happy to get things moving on your new case.

      Kindly,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design, good protection, fits very snug, works well if youre a mechanic and worried about dust getting in your phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Absolute best case for iPhone!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I were taking a beach vacation and I knew I would need something to protect my iPhone 14 Pro Max from the sand. Sand can easily scratch your screen or get inside the charging port. I purchased this because otterbox is known for their heavy duty cases. I spent 3 days at the beach and never got even one spec of sand inside the case! Had it out in the water with me for hours and the phone also stayed completely dry! This is an amazing case and will keep your phone looking like new no matter where you go or what you do! Highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Average phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an average case. Is not the same build quality I’ve come to expect from otterbox over many years of using them, but it will protect the phone. At $100, I feel this case is overpriced. Wish it had a grippy rubber back panel.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 4 out of 5 stars

    Dang good case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a dang good case! Protection is really good and so is the water proof. The case isn’t too big and bulky, pretty slim for an rugged case. Only issue is the cost of the case. Other then that is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is very durable and waterproof also. So far the case is very protective for the iPhone. Very pricey. Not sure if it’s worth $100 plus.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice Strong Sturdy Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy case that provides protection. Finicky when I comes to wireless chargers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This iPhone 14 Pro Max defender case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look if you pay so much for your device you might as well get the best out in the game is it pricey yes but in the long run is a very beneficial absolutely it’s life proof for a reason. It’s gonna take care of your phone zero scratches when you drop it on the ground the absorption is perfect. I had to remove the case. No scratches no cracks does exactly what it’s supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gets the job done!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for myself before a beach trip. This case came in clutch protecting my device from sand and water. My only complaint would be that the sound is slightly muffled in this case but that is to be expected. Would recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Awesome case ive been using it since Lifeproof.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome if you want to protect your new iphone from water sand snow etc.. I’ve been using the OtterBox (formerly Lifeproof) Frè Case forever, going on 12 years now and its Absolutely the only case I ever buy for my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone fre case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s a good product, I brought it not for water but because it covers the camera on the phone, pretty pricey for a peace of plastic though.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Perfect waterproof phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is $100 but is well worth it, especially for those who work outside in all elements of weather. I dropped my brand new iPhone 14 pro max in a bucket of water on accident and quickly removed the phone out of the water and dried off the case opened up the case to make sure nothing got inside and surprised as I was the phone had absolutely no water anywhere inside, as long as you have the waterproof seals installed correctly you’re all good

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very protective case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and very protective! Very expensive tho’

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Expensive but solid.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone well with 360 degree coverage. The screen and camera cover needs cleaning often as it’s susceptible to dust and fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case, while offering great protection, was too bulky and made the phone too clunky to use.

    No, I would not recommend this to a friend
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