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Customer reviews

Rating 3.3 out of 5 stars with 6 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 3 out of 5 stars

    Great idea, less than stellar execution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although pop-sockets and any "finger holder" are ideal for these larger smartphones, most of what you find to attach to your phone/case are cheap and fall apart quick. I hoped this would be sturdier but I was worried how fat the case would be with it. Overall, it's hardly bigger than a normal Otterbox case (like the symmetry) there's just a small hump where the popsocket rests. It's definitely sturdy and feels stronger than regular pop sockets. I returned it and gave it an "average" rating, however, because it's also a lot thicker and bulkier than regular popsockets. My fingers wrapped around just fine on separate ones but I could barely get them to fit around this. You substitute sizing for durability.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Alex!

      We're sorry to hear about your disappointment with the space available behind your PopTop, and we'll be sure to let our design team know about your experience. We're sad that you ended up returning your case, but we hope you choose to give us another chance in the future.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Nice pop socket, worthless protection.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped the phone from a height of ~2 feet and the back glass shattered inside the case. (It slipped out of my pocket onto the ground as I laid back on the bench press.) IMO if the case can't protect from a 2 foot drop, it is worthless.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello,

      We're sorry to hear about the damage to your device while it was in an Otter + Pop Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Nice, compact and protective!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new case. Had the clear sparkly one before which was turning yellow/ brown. It’s fun being able to switch the pop grip also

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pop up grip ripped apart after before 60 went by. First time I've had a problem with any product from this company.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      It's not like the Otter + Pop Symmetry Series case to succumb to the pressures of daily use, and we're sorry that your particular unit is struggling with its integrated PopTop. The good news is we've got an awesome warranty in place that will help get you set up with a brand-new replacement case for a fresh start!

      Just ping our handy Otters through the link below and we'll have this all fixed up in no time!
      https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Pasalubong sa Pinas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sister loved it I bought this as my birthday gift for her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pop socket case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waited months for this item to come in and it was with it

    I would recommend this to a friend
  • Customer reviews from otterbox.com

    User rating, 3.1 out of 5 stars with 77 reviews on otterbox.com.

    See all otterbox.com reviews
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