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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 145 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers highly value the built-in Pop Socket, the level of protection, and the snug fit of the Otter + Pop Symmetry Series Case for Samsung Galaxy S20+ and S20+ 5G. The case is also praised for its quality, ease of use, and improved grip, with some users appreciating its lighter weight compared to other Otterbox models. However, some customers have reported issues with wireless charging and consider the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 145 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have this on my galaxy 20. I drop my phone often . it protects it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps my phone safe. I've always get an otter box for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always an OtterBox! Great protection, pop socket added bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Awesome Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. It's everything I ever needed in a phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Love pairing pop socket with otterbox !!

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box pop socket case is the best one on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox comes through again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox box with popsocket included in the case. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does it protect my phone, but it's stylish too.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Great case for s20 plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the built in pop socket on the back of the case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sales person helpful with products i store if not will find another person to also help you i havyoe bought many things tv disc playter sound system amps cords over the years also have had your greek personal install some of the idems i have bought at times your personel ca help or find someone who can

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero Pro WiFi 6 Gateway

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my Eero Pro WIFI 6 mesh devices. I have over 50 WIFI enabled devices in my house and multiple streaming devices. The Eero Pro WIFI 6 devices support everything perfectly with absolutely no lag time or buffering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice and slim for having a pop socket

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the wife who uses a pop socket. She liked the case and how it seemed to have a slimmer profile than a case with a separate pop socket. Ultimately it was returned because she prefers an off-center placement of the pop socket (idk but it's her phone).

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Not impressed For the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there is not enough front protection. The lip is very small. The rest is good. Also phone has to sit just right for wireless charging to work. Have considered taking it back.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! Keep in mind, that case design has been through hundreds of hours of design testing to ensure it will hold up to the abuse of your daily life. We'll be sure to get your feedback passed up the ladder! As for wireless charging, we do recommend removing the PopTop for the best charging experience. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Its ok but not what I am used to

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pop top inside of the phone case is a nice idea but not the beat idea for a pop socket. Does not wirelessly charge like it says. I am thinking due to the pop socket.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any trouble wireless charging with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, we do recommend removing the PopTop for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this case. To make it more unique jusy swap out the popsocket or add stickers, etc. Downsides- the screen isn't covered. Popsocket is located in the lower-middle of the case, which for me isn't ideal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its okay if...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't put your phone in your pocket this is probably a great case. But for me and its really my fault I should've gotten the defender series. As it has the screen protector and this one doesn't.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Not worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cute! Let's be honest, I didn't buy this for 5 star protection, I bought it for the brand name and the fact that it has a popsocket. It's not quite as sturdy feeling as I'd hope for the steep price, but it's alright.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    S20 Otterbox Case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, it's protective and slim with the added finger holder/stand. Still using and enjoying it. Makes it easier to prop up while watching adult videos on my S20

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides ample protection for the phone. The circular "pop" feature makes the phone easier to hold, especially on the longer calls. It also serves as a way to prop the phone up to watch videos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is always good but the pop socket needs to extend out a little further being recessed makes it uncomfortable for my fingers

    No, I would not recommend this to a friend
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