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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 145 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers highly value the built-in Pop Socket, the level of protection, and the snug fit of the Otter + Pop Symmetry Series Case for Samsung Galaxy S20+ and S20+ 5G. The case is also praised for its quality, ease of use, and improved grip, with some users appreciating its lighter weight compared to other Otterbox models. However, some customers have reported issues with wireless charging and consider the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 145 reviews
  • Rated 5 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased and realized it was the wrong case. I wanted the Defender Series. Return and exchange was fast, was out the door with the correct case in 5 min!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case with pop socket

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case that fits well and has a Pop socket built in. Win win. Pop socket does not make case bulky either. Go for it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sturdy and protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have loved every Otterbox I've used. Sturdy and protective. My phones always look new after several years use. Installed by helpful Best Buy employee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cover.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It covers the back & edges just fine but needs a cover for the front of the phone to help prevent scratching.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pop'it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and convenient. I've never been a pop socket guy but this is great! I've been missing out on this feature. I'd buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 2 out of 5 stars

    Not the case for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't a bad product at all. I just didn't care for it. I like the pop socket already on there, but the back is really slippery and the phone doesn't sit low enough in the case to prevent it from breaking, in my opinion. $50 is a bit much too, considering it's nothing extravagant.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Otter + Pop Symmetry Series case didn't check all your boxes! We greatly appreciate your feedback, and we'll pass your thoughts up the ladder to our design team. Rest assured, that case design has gone through hundreds of hours of design testing to ensure your phone is shrouded in the drop protection OtterBox is known for. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Samsung Galaxy S20+ 5G - Black is OKAY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit large for me, otherwise, fine. I wish it came in attractive cases. Not much choice there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient use of case and pop socket. We have always used Otterbox products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect fit, cute color.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it included a screen cover (regardless of the one already provided by Samsung) for extra protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son picked this case for his Galaxy S20 ultra. He likes this style and it is his 2nd case the first one was for his Galaxy S10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the pop socket

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. I can use 1 hand to look at my phone with the pop socket on the back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case, I just wish they had other popsockets available in store to switch it out with or more variety.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pop, pop, pop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used Otter Boxes. Great protection for phones. Love the "pop" stand feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox cover

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my daughters new Samsung S20+ phone. She loves the pop integration

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the idea of having a popsocket and still being able to charge my phone wirelessly. The only problem I found with this product is it is not as easy to hold as a regular popsocket. They didn't account for the small amount of popsocket length lost in the indention of the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, John!

      We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopTop, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team through the link below if you run into any other issues with your case.

      Contact us: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    A great combination

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great combination by Otter box. Allows you to have a a pop and still use a wireless charger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing bad i can say about this case...i love it and have it in another color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and unbelievable savings on this air conditioner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice feels good able to finally use both of my phone holder not just my pop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love the built in pop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case, but not as much protection as the defender series

    I would recommend this to a friend
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