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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 29 reviews

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97%
would recommend
to a friend

Customers are saying

Customers love the Otter + Pop Symmetry Series Case for its excellent protection and wireless charging capabilities. The built-in PopSocket is a popular feature, praised for its convenience and design. Many appreciate the case's slim fit and how well it protects their Samsung Galaxy S20 Ultra 5G. Overall, the case receives positive feedback for its functionality and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 29 reviews
  • Pros mentioned:
    Protection, Wireless charging

    Rated 4 out of 5 stars

    Works like it's supposed to

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've read reviews stating this will not charge on a cordless charger. I have not that issue. I have a Samsung flat charger which works great and I have some cheap stand charger and it works too. I did have to place my phone sideways to get it to work though. I've already dropped my phone 3 times and my new destructive puppy has gotten a hold of it for 30 seconds... she ruined my screen protector, but the case is undamaged.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Wireless charging

    Rated 5 out of 5 stars

    Great case for S20 Ultra

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband. He never liked having a popsocket because it stood out too much, but this case/socket combo has a pretty slim design. He can even charge wireless without removing the socket. Might get one for myself.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Does it's job, but it annoyed me.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Good protection. The pop out thing is good for holding phone. Pop out does not support phone well as a kickstand. Pop out would catch my pocket when trying to use the phone. It annoyed me so I stopped using it. Case is fat.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    OtterBox with Pop Socket Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective case for my phone. Fit great and definitely saved my phone from damage more than once. I would definitely buy an OtterBox over other cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is sturdy and i love the color. So far its kept my phone safe just as i expected it to!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect fit!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Love the color of the case. Fits phone perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    I love this case!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very slim. I had a pop socket that I had stuck on my old phone case which prevented it from charging on the charging pad in my car. This case solved that issue. When the pop socket is pushed all the way in it's practically flush with the back of the case so it doesn't get hung up on anything.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    galaxy s20 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy .great fit . Easy to put on . Slim fit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek but slippery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love that it has the built in popsocket-interchangable pop sockets can go on and off with ease. Little slippery but does have a small amount of silicon trim so you don't drop it. Guess thats the perk of having the popsocket on back too. ;)

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 4 out of 5 stars

    Love this case !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case !! Well made, love the pop socket built in... if I had one complaint, the two colors were kinda blah..need more choices. But overall great product !!!

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Fabulous case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this case! It's sturdy, but cute...and I love the pop socket being embedded in the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest case for me.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox case is the nest case for mr. It is very sturdy and reliable. I am glad i got this case.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Handy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually very handy. The compact built-in pop socket design doesn't get in the way at all.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Finally!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally an otterbox with popsocket and will wireless charge without taking off the case. Yay!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Galaxy S20 Ultra OtterBox + Popsocket Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far! Thankfully I haven't dropped my phone yet and that's thanks to the case.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Obsessed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad popsocket and otterbox did this! Wish they would make one for my Note 20!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, the pop socket is low profile and easily fits in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Great case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far I really like the case. Seems very protective of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 4 out of 5 stars

    A good phone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This holds my phone really well. The built in Pop Socket feature is a nice addition.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cannot wirelessly charge through this case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a decent case but the popsocket ends up right outside where the wireless charging coil is in the the phone, preventing wireless charging. The pop socket doesn't deploy out all of the way, either, due to some of it's length being inside the case itself. Even a small lack of length for the popsocket means larger handed people might run into trouble with their fingers using this built-in popsocket.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with wireless charging, you may experience the best charging experience after removing the PopTop. We appreciate your feedback about the spacing behind your PopSocket, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

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